Whitten Brothers of Richmond

4.8

Horario de funcionamiento

Service
Monday
9:00am–6:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–6:00pm
Friday
9:00am–6:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Equipo de ventas

Foto de cabecera de Bruce "BBQ" Anderson

Bruce "BBQ" Anderson

Sales (94 Reviews)
Experiencia en el concesionario 9 years
Experiencia en el concesionario 8 years
Foto de cabecera de Jon  Burfoot

Jon Burfoot

Sales Consultant (45 Reviews)
Foto de cabecera de Margaret Hall

Margaret Hall

Sales Consultant (45 Reviews)

Coches en el lote

142 coches disponibles Ver todos los coches

Opiniones del concesionario

4.8
Rating and reviews of Whitten Brothers of Richmond are from Cars.com and DealerRater.com

836 reviews

Willie Stewart was fantastic to my wife and I.

5.0
by Jkocot71 on Ago 10, 2022

Willie Stewart was fantastic to my wife and I. We purchased a 2022 Jeep Grand Cherokee on 8/1/2022. He and Hope Gillespie took very good care of us. No pressure sales. Polite and professional. As a matter of fact - they were so good I came back one week later on 8/8/2022 and bought a 2022 Jeep Gladiator. Very happy with Whitten Brothers. Jim and Dawn Kocot

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for leaving us such a wonderful review & we greatly appreciate your business. We are thrilled that you loved your experience; Willie & Hope will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

My salesmen was awesome,.

5.0
by Phyllisaprosiseprosise69 on Abr 04, 2022

My salesmen was awesome,. Very nice he knew a lot about the vehicle and was willing to answer any questions I had

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thanks for the great review and glad to hear all your questions were answered!

Very poor service.

1.0
by Dsturtz on Mar 23, 2022

Very poor service. I was ignored for 25 minutes leaning on my cane while the Service department ignored me and continued to take care of everyone that arrived after me. I'll never go there again. Horrible service!

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario

2017 RAM 2500 Tradesman - 6.7 CumminsThe staff worked...

5.0
by mrgore212 on Ene 19, 2022

2017 RAM 2500 Tradesman - 6.7 Cummins The staff worked with me to get the parts i needed and install them quickly and professionally fix my issue. Jason, the service manager, was excellent to work with and made sure everything was done to plan and kept me in the loop. Will be returning here for regular service in the future.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thanks for the great review and glad to hear we could get your 2500 back up and going for you! We look forward to working with you again in the future.

Hope G. Helped me, and Evan was my salesman , nothing but...

5.0
by Runningfree3 on Dic 17, 2021

Hope G. Helped me, and Evan was my salesman , nothing but first class helpful people here at this dealership. Welcoming toward veterans as one myself I was well taken care of , very happy with my purchase and warm hearted environment as well. 10/10 !

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We will be sure to let both Hope and Evan know about your kind words! We Look forward to seeing you again soon. Best Wishes.

Unlike many dealers I visited during my vehicle search...

5.0
by TonyNder on Dic 03, 2021

Unlike many dealers I visited during my vehicle search the folks at Whitten Brothers of Midlothian actually seemed interested in my business. They were not aggressive but were definitely on the ball. Abdul was a great salesman, he listened to what we were looking for and he had a lot of knowledge about processes. When I told them that I could get more for my trade-in at Carvana than they offered nobody tried to talk me out of it, they in fact encouraged me to take the better deal because it was in my best interests. I really appreciated that and it helped seal the deal as to my purchasing a used vehicle from them. I highly recommend this dealership. Hope in the financing department was also very good to work with.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for the wonderful review and rating! We are delighted to know that you had a good car-buying experience with us at Whitten Brothers of Richmond Jeep Chrysler Dodge Ram and with the help of our Sales and Finance Teams who provided great customer service. We appreciate your business, and we look forward to any future visits!

"Special" financing discount only IF you sign loan...

1.0
by dstill8 on Nov 11, 2021

"Special" financing discount only IF you sign loan paperwork in their office. Sorry, that's not how it works.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario

Had my 2013 Jeep Grand Cherokee serviced recently and...

5.0
by Lsjdesigns29 on Sep 20, 2021

Had my 2013 Jeep Grand Cherokee serviced recently and Tracy provided such excellent service that I am making this dealership my vehicle home. She was very professional and kind. Have visited 3 other dealership and was not impressed. Tracy gets all the koodos!!!!!!

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for the positive feedback! We are delighted to know that you had a good experience with our Service Department at Whitten Brothers of Richmond Jeep Chrysler Dodge Ram and to know that we were able to help you with your 2013 Jeep Grand Cherokee. If you need anything else please let us know!

Everyone from the GM Ray, to the Sales Manager, Ron, my...

5.0
by Danielle Sommers on May 05, 2021

Everyone from the GM Ray, to the Sales Manager, Ron, my salesman, Melvin, and my finance person, Jay, was 100% personable, professional, and helpful in assisting me in purchasing my first Mazda. The Mazda company has overtaken Toyota as the most reliable car company, and the vehicle I purchased, the Mazda CX-5, is rated number one in reliability and safety and overall best compact SUV by Consumer Reports, so they did not really need to sell me on the product. Their price was significantly lower than the other Mazda dealership in Richmond. They also offered a trade-in offer above Kelly Blue Book for my previous vehicle so I was able to get into a brand new vehicle with a low monthly payment. I am looking forward to purchasing cars with them again in the future. I was a loyal Toyota driver, but I am so impressed with the amenities that come in the basic package of the Mazda that did not come with Toyota. The gas mileage on this vehicle is also outstanding. It was hassle-free, and I was in and out, driving my new car away in less than two hours' time. Highly recommend!

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Bruce and Hope were both very helpful with our purchase...

5.0
by Pattesont on Mar 19, 2021

Bruce and Hope were both very helpful with our purchase of our 2016 Jeep Cherokee. They went above and beyond to make sure we were satisfied in every aspect!

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
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