Waynesboro Chrysler Dodge Jeep Ram

I was treated with great customer service. My car was taken care of well. Nice environment. Snacks and drinks provided. People were friendly. Thank you.

If I could give ZERO stars, I would! My boyfriend purchased a 2022 Dodge Ram 2500 from Elizabeth Grant on 6/20/22. After signing all the papers to get the truck, we inspected the truck and found a dent in the back bumper as if it's been wrecked or bumped into something. It was late when we finished the deal, around 730pm or so, and everyone had gone home for the day - the truck wasn't cleaned and the bumper was dented. So, he was asked to bring the truck back the next day by Elizabeth and her manager, Keith Hemion. He dropped the truck off Tuesday morning (6/21/22) and picked it back up the same night. Bumper was still dented and the truck was still dirty, although the guy did spray some tire shine on the tires before giving the keys to us. Fast forward to yesterday (6/29/22), 9 days of him having the truck and the THIRD drop off to them to make this right - we spoke with Elizabeth, who spoke to her boss, who spoke to his boss, and we spoke to apparently "the boss" Beth Grant (go figure) who tells us "they did the best they could to get the dent out, but since it's a Chrome bumper it can't be all the way fixed" and "what are we willing to pay for a new bumper" and then proceeds to tell us that even after buying a brand new $60,000 truck off THEIR lot "the store didn't make that much money on his sale so a NEW bumper doesn't fit into their budget". Common sense and just good customer skills tells you "Since you can't fix the dent that was in the bumper when it was bought - you REPLACE it". This dealership and the people at this store are a JOKE!

If I could give ZERO stars, I would! My boyfriend purchased a 2022 Dodge Ram 2500 from Elizabeth Grant on 6/20/22. After signing all the papers to get the truck, we inspected the truck and found a dent in the back bumper as if it's been wrecked or bumped into something. It was late when we finished the deal, around 730pm or so, and everyone had gone home for the day - the truck wasn't cleaned and the bumper was dented. So, he was asked to bring the truck back the next day by Elizabeth and her manager, Keith Hemion. He dropped the truck off Tuesday morning (6/21/22) and picked it back up the same night. Bumper was still dented and the truck was still dirty, although the guy did spray some tire shine on the tires before giving the keys to us. Fast forward to yesterday (6/29/22), 9 days of him having the truck and the THIRD drop off to them to make this right - we spoke with Elizabeth, who spoke to her boss, who spoke to his boss, and we spoke to apparently "the boss" Beth Grant (go figure) who tells us "they did the best they could to get the dent out, but since it's a Chrome bumper it can't be all the way fixed" and "what are we willing to pay for a new bumper" and then proceeds to tell us that even after buying a brand new $60,000 truck off THEIR lot "the store didn't make that much money on his sale so a NEW bumper doesn't fit into their budget". Common sense and just good customer skills tells you "Since you can't fix the dent that was in the bumper when it was bought - you REPLACE it". This dealership and the people at this store are a JOKE!

Excellent experience with the service department! Definitely recommend Waynesboro, Chrysler, Dodge, Jeep, Ram to anyone. I have used this dealership before and had the same excellent service.

We will be back to buy another car from Waynesboro Jeep. Elizabeth and everyone else there, made the entire process easy. It was worth the 2 hour drive. Couldn’t be more knowledgeable and friendly. Such a pleasure doing business with them.

We were visiting from New Jersey for my granddaughter graduation High School we didn’t know what do too we didn’t know why the van was acting so my husband drove to the deal ship I don’t want to say everything they told us what they find and they my van ready in three days

Great experience truck priced right and they took the time to send me a video when truck was received it was just as they described and they even delivered it.. Best car buying experience ever....

Great service and nice staff! For a recommendation for an issue with my car and it really helped with fixing my car. Facility was also very clean.

I had my heater core replaced by them approximately two months ago, it began to leak anti freeze water in the passenger floorboard. I called and spoke to John, the service manager, he informed me to bring it back and they would repair it at no cost. He stated that it was under warranty! Not only did they repair it quickly, but they also shampooed the carpet to clean up the water! NOW That is what I call service and standing behind what you do! A dying art! KUDOS to John and the staff! I am a forever customer! Thanks DWW

My Ram buying experience with Waynesboro CDJR was superb. They were highly responsive and informative, low pressure and transparent with pricing. I’m an out of state buyer, and they coordinated all title and tax work on my behalf. Stephen B. was great to work with, even coming in on his Saturday off to meet us when we drove down to pick up the truck. I would highly recommend them.