Vroom - Get It Delivered Nationwide

Fast and reliable. Made my car buying online experience easy and safe. Having all important documents and it will make the process smooth and easy.

Very disappointed. I bought my car on 03/30, receive it to temporary plates. My last plate expired on June 1., Called vroom 40 days ago requesting address change. Called 05/26- 05/30- 06/01 - 06/02- 06/03- 06/4- 06/07- 06/8 and jun 9. E spend hours trying to get any answers. They said they sanded the plates but, they can’t find a tracking number. What kind of business is that who let the customer down. Two weeks with no plates to drive and I can get an answer from them. I guess my next step will be Reporting to DMV and Credit bureau business.

The process of selling my car to Vroom was very easy and smooth process and we received the money quickly.

Save yourself a massive headache and do not buy a car here. The process is easy in the beginning and then comes the nightmare. I purchased a Range Rover June of 2021. After having to file a complaint with the Texas dealer licensing board and better Business bureau, I finally got my car registered in May of 2022. Countless hours of unanswered questions. Endless run around and no solutions to the problems. Do not buy a car from Vroom.

I bought a used Tesla Model 3 from Vroom. While purchasing the vehicle, they were very responsive and helpful. After we completed the purchase, they practically ghosted me and did not send me the required information for it. They did not transfer the Tesla account to me and have still taken months to send me my title and registration. DO NOT DO BUSINESS WITH THIS COMPANY.

You guys were 5,000.00 under CarGurus not a fair offer, and 8,000.00 under other offers Good luck.

The trade experience was great. Vehicle pre-inspection was awful - $10k of repairs after purchase. So disappointed.

After weeks of contacting VROOM to try to avoid this happening. The day has come where the temporary plate expired. I have not been mailed an extension as I was told, still waiting on our registration and plate. Yesterday we were told we would have an email sent to us with a complimentary rental car for us to use and nothing. I was not able to go to work today. I don't know how long my job will be sympathetic with my situation. This is a disgusting situation to be in. If I lose my job over this, I am going to freak out.

Worst experience buying a car in my life! Received the car day 1 with Damage and no temp plate finally got the temp plate day 3. I purchased this car January 2nd and still haven’t received a title from THEM. It is now June 8th. Me being lucky I work in a dealership the vehicle was serviced at another location out of state because I work for a corporate dealership I pulled the car fax and I was able to retrieve the previous owners information from where the vehicle was previously serviced the previous owner was more than willing to help and applied for the duplicate title and mailed it to me with this help I was finally able to register the vehicle 5 months later! I spent hundreds of hours on the phone with vroom saying they were gonna send stuff and they did not. They give you so much problems providing titles and I paid 50,000$ cash for the vehicle never trust buying a car from vroom

Amazing great help I enjoy my new ride I’m so glad very super easy process