Vroom - Get It Delivered Nationwide

3.6

Horario de funcionamiento

Sales
Monday
8:00am–10:00pm
Tuesday
8:00am–10:00pm
Wednesday
8:00am–10:00pm
Thursday
8:00am–10:00pm
Friday
8:00am–10:00pm
Saturday
9:00am–8:00pm
Sunday
11:00am–8:00pm

Equipo de ventas

Foto de cabecera de Molly T.

Molly T.

Customer Experience 3.4 (1141 Reviews)

Coches en el lote

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Opiniones del concesionario

3.6
Rating and reviews of Vroom - Get It Delivered Nationwide are from Cars.com and DealerRater.com

8534 reviews

WARNING!

2.0
by Beauti6970 on Jun 27, 2022

WARNING!!!!!! DO NOT BUY FROM VROOM. This is the worse if have ever made. I only drove the car for 3 weeks next thing I know it was in the shop at a dealership getting mechanical repair before the temporary tags was off the car for one month. When I get it back drove it for 3 weeks and it is back at the dealer for the same issue. Mind you they only give 90 days or 6000 miles warranty with 7 days to return the vehicle after purchase. I drove the car less than 45 days and out less than 2000 miles on the car. Vroom says there is nothing they can the contract is up and its my problem now. I am literally stuck with a $21,000 piece of junk with no resolve. I have only made 3 payments since receiving the car that is obviously a lemon. My next step is to report them to consumer affairs and BBB. in the beginning the purchasing process is great for a person that work two jobs and don't have time to sit in a dealership to negotiate for hours. Then this happened, I fell like I was robbed with my eyes right in front of me. I have since told everyone I know, if your gonna buy from VROOM please don't do it you will be robbed.

Customer service 3.0 Overall experience 2.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Hi - thank you for your feedback and for bringing this to our attention. We are disappointed to hear you have not had a seamless experience with us. We'd like to learn more about what happened, so that we may look into it further. We will be in touch shortly to request your personal contact information. Thank you, - The Vroom Team

I would use Vroom again in a heartbeat.

5.0
by jenvmail on Jun 27, 2022

I would use Vroom again in a heartbeat. They have been so helpful and informative throughout the entire process.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

PLEASE DO NOT USE VROOM!

1.0
by kfar on Jun 26, 2022

PLEASE DO NOT USE VROOM!! The beginning of my purchase was so simple. After the sales department, it all went down hill. I waited almost 2 months to get the car. I could never talk to anyone that had any knowledge of my account and was told something different every time I talked to someone. I finally received the car with temp tags. My temp tags are now expired and I still haven’t gotten my license plates and told that they can’t send me an extension on the temp tags so I am paying for a car that I cannot drive. I have called numerous times and have been hung up on and transferred and put on hold for hours to basically be told that I am out of luck and they cannot help. It’s horrible customer service. I have no idea when or if I will ever get my car legally licensed! I started the process the 3rd of March and it is now almost July and I still am dealing with this mess! Total nightmare!

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Hi - thank you for your feedback. We are disappointed to hear that your experience with us has not been a positive one, and we apologize for the communication challenges you have faced. We'd like to obtain more details about your particular situation so that we may look into this further. We will be in touch shortly to request your personal contact information. Thank you, -The Vroom Team

Vroom is a total easy and effortless was to sell your car

5.0
by Bobwoods1069 on Jun 26, 2022

Vroom is a total easy and effortless was to sell your car and get the most for it. I looked at the other online car places and Vroom offered the most. Online application was quick and easy. Signing of documents was all online and simple. They picked up my car within two days and I had a check in hand two days later. I will definitely look at Vroom for any future sales of my cars!

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

It took a total of 14 days to get the car to my doorstep,

5.0
by Bull_usarmy on Jun 26, 2022

It took a total of 14 days to get the car to my doorstep, but I guess that’s better then having to deal with a salesperson!

Customer service 4.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Polite, efficient, great selection, quality product.

4.0
by Texasbeth777 on Jun 26, 2022

Polite, efficient, great selection, quality product. I'm happy with my purchase so far. Waiting on financing paperwork and registration

Customer service 5.0 Overall experience 4.0 Lo hace Recomendar este Concesionario

All interactions with staff from Orlando office were

5.0
by Setter Hauler on Jun 26, 2022

All interactions with staff from Orlando office were courteous, professional and informative. The flow of information kept me posted as to what was next in the process Pick-up was punctual at the scheduled time. Telephone and text communication was terrific.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

DO NOT PURCHASE FROM VROOM - terrible communication.

1.0
by mlbach on Jun 24, 2022

DO NOT PURCHASE FROM VROOM - terrible communication. I purchased my car and wired money to them. A delivery date was not provided until 10 days after I purchased, estimated to be delivered 14 days post-purchase. Then, the day before delivery I was told there was a delay and they had no estimated date of delivery. THEN, the car showed up 2 days after the original delivery date. I was not notified by Vroom, and their system apparently had no information. I'm still waiting for the title and was told it could be 8-12 WEEKS before I get it. Finally, their communication platforms need some work. The online chat does not work. I called today over lunch and their system was down, so they just told me to call back later. Very unprofessional and can't keep up with demand, apparently. I did get the car I was looking for, but I would not recommend this to anybody - I should have driven a couple hours and worked with a real dealer.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Hi - thank you for your feedback. We are disappointed to hear that your experience with us has not been a positive one, and we apologize for the communication challenges you have faced. We'd like to obtain more details about your particular situation so that we may look into this further. We will be in touch shortly to request your personal contact information. Thank you, -The Vroom Team

I bought a tesla Model 3 through them.

1.0
by Alvis on Jun 24, 2022

I bought a tesla Model 3 through them. Getting them to release the VIN was the lengthiest process. Their employees are nice and mean well but are given very little information and almost no power to move things along. The car arrived extremely dirty and the tires were so stripped I had to get them replaced the first week. I would stay away from Vroom.

Customer service 3.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Hi - we appreciate all reviews, and are grateful to you for giving us the chance to improve by providing us with this feedback. It's crucial for us to hear from valued customers such as yourself. It is disappointing to hear that your experience with us was not a seamless one and we apologize for the challenges faced. If you would like to share anything additional regarding your experience, you can always reach us at: feedback@vroom.com. Thank you, -The Vroom Team

Easy process.

5.0
by bennettastevens on Jun 24, 2022

Easy process. No pressure sales. Excellent customer support. I would use Vroom again for my next purchase.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
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