Vroom - Get It Delivered Nationwide

3.5

Horario de funcionamiento

Sales
Monday
8:00am–10:00pm
Tuesday
8:00am–10:00pm
Wednesday
8:00am–10:00pm
Thursday
8:00am–10:00pm
Friday
8:00am–10:00pm
Saturday
9:00am–8:00pm
Sunday
11:00am–8:00pm

Equipo de ventas

Foto de cabecera de Molly T.

Molly T.

Customer Experience 3.4 (1142 Reviews)

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Opiniones del concesionario

3.5
Rating and reviews of Vroom - Get It Delivered Nationwide are from Cars.com and DealerRater.com

8545 reviews

Horrible place to Buy/Finance a vehicle if I can give it

1.0
by marquitasmithjx35 on Jul 01, 2022

Horrible place to Buy/Finance a vehicle if I can give it a zero I will Please go somewhere else don’t waste your time I traded in my truck that was paid for So I can fix my credit by financing a new truck in selling them My Truck well they played me I get the new truck the engines bad the Cadillac converter is bad the lightbulbs it’s bad I haven’t even had the truck for a whole month 6/1/2022 they tell me it’s nothing they can do I have to pay out of my pocket now because it’s past the seven day warranty when I paid for extended warranty the warranty doesn’t cover anything basically in they talk to me now like nothing like I wasn’t a customer:( I’m hurt behind this one

Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Hi - thank you for your feedback and for bringing this to our attention. We regret to hear about the issues you've had with the vehicle. We'd like to learn more about what happened with your particular situation. We will be in touch shortly to request your personal contact information, so that we can look into this further. Thank you, - The Vroom Team

Thanks The process was fast The member who dealt with the

5.0
by Luislogan21 on Jul 01, 2022

Thanks The process was fast The member who dealt with the sale was amazing and professional. I read a lot of bad reviews but remember that was when Covid hit us all give them a chance trust me you won’t regret it and for those who have it bad experience that’s unfortunate but again Covid push us all back witch is why I waited to buy mine… Again thanks vroom will be doing business with you again.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

I highly recommend SELLING your car to Vroom!

5.0
by annemdav on Jul 01, 2022

I highly recommend SELLING your car to Vroom! I was a little apprehensive but it was super easy and they followed through on everything just as scheduled! I was nervous after they picked the car up, because they say the check will be in the mail so that takes just a bit of trust!!! But the check came this morning and I called and confirmed that the bank also received a payment to pay off the remainder of the car loan! HOWEVER, I have read awful things about BUYING a car from Vroom so I would be very hesitant to do that! Just saw them on the news...https://www.wsbtv.com/news/local/vroom-customers-say-months-after-buying-cars-they-still-cant-legally-drive-them/JGNLZ7X26FBIJG32MPALCO2HUE/

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

This company gives you what your automobile is worth plus

5.0
by Amy on Jun 30, 2022

This company gives you what your automobile is worth plus some and makes the process simple and quick

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

I was initially apprehensive about dealing with selling

5.0
by balutaf on Jun 29, 2022

I was initially apprehensive about dealing with selling my car to an online store. I started the process and was amazed at how easy it was! What a great service you have. I invested very little time but the reward was great! Thank you!

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Let's see.

1.0
by NeveraDodge on Jun 29, 2022

Let's see. After Vroom misadvertising the vehicle I purchased, claiming it had certain options then learning it didn't was a pretty lousy feeling. They did compensate me for that screw up of theirs, which I appreciated. The vehicle I purchased was a 2015 Mazda Miata (low mileage). I took the vehicle for inspection today but it failed because the tires are all dry rotted. I was told the date in the tires is 2014 which means, the tires are the original tires from when the car was new. Vroom sold me a car with 7 year old, dry rotted tires. I was told the tires are separating/splitting. So, it seems pretty clear, Vroom screwed me over in more ways than one. Good thing the tire(s) didn't disintegrate or rupture when I was driving causing me to crash. Nonetheless, I've had the car a year and now have to buy 4 brand new tires due to Vroom selling me a car with 4 dry rotted tires on it. If you have any intentions of buying a car from this questionable organization, I suggest you do your homework and make them justify everything they allege in their advertisements. When I previously researched them (after the first time I caught them), I found they lied to their investors and were taken to court because of their less than ethical ways of doing business. BE CAREFUL!!!

Customer service 2.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Hi - we appreciate all reviews, and are grateful to you for giving us the chance to improve by providing us with this feedback. It's crucial for us to hear from valued customers such as yourself. It is disappointing to hear that your experience with us was not a seamless one and we apologize for the challenges faced. If you would like to share anything additional regarding your experience, you can always reach us at: feedback@vroom.com. Thank you, -The Vroom Team

The issues at hand aren't challenges. Extremely inconvenient....YES! Not to mention the fact that, the options listed for my vehicle, that the car didn't have was a total cost of about $1300.00. Necessary options such as Bluetooth as in Virginia, its illegal to use a cell phone while driving so, I had to purchase a head unit and additional interfaces so the head unit would work, as well as, $175.00 for installation. Now, I took my car for inspection today and thought I had nothing to worry about. Until I received a call from the shop and was told, the car won't pass inspection because two of the tires are dry rotted. I told the guy, "I just purchased the vehicle a year ago." He then advised "You bought a car with 7 year old, dry rotted tires". Two are preventing the vehicle from passing inspection and the other two are borderline, not passing. The date on the tires are 2014! Clearly, Vroom never inspected the tires. They dont suddenly dry rot in a year. So, I paid $20.00 for an inspection only for the vehicle to fail and I have to shell out hundreds of dollars for new tires within a couple of days so I can take the car BACK to the shop (and take more time off work) so, it can be reinspected to pass inspection. You need to be reported to the Attorney General's Office and the Department of Consumer Affairs for ripping people off and selling cars that are literally unsafe to drive. This arent mistakes. Its either intentional "Screw it, nobody will know and we can get away with it" or Vroom intentionally cuts corners to safe money and at the same time, places your customers in position where yhey could get killed if theyre driving on a highway and a tire ruptures. By the way, I purchased the vehicle almost exactly a year ago with 11,300 miles on it. As of today, I have 12,400 on it (give or take a few miles.) Last Sunday 6/19, I actually did take the car on the highway and was traveling 75mph in a 70mph zone. What if one of the tires ruptured and I ended up in a wheelchair for the rest of my life or in a casket 6 feet under for eternity due to Vroom's unethical business practices? Or is it just stupidity? Tell me how you plan to fix this (yet another) issue in an expeditious manner?

If you buy from Vroom what you are getting is a

1.0
by Athul V on Jun 28, 2022

If you buy from Vroom what you are getting is a mechanically faulty car, loss of money, fear in mind. Their 90 day extended warrenty is a joke and scam. I was on a vacation with my family and suddenly temp gauge of car started spiking to red and loud noise started coming from engine bay. I took it to Firestone (luckily it happened in front of it). They diagnosed that the radiator fans both are gone. I tried calling Vroom customer care but was not able to connect as it was a public holiday. I got the car repaired and it costed me $1K. Next day I send mail to Vroom customer support with invoice and diag details as I was sold the car promising 90 days extended warranty; now the drama starts. Vrrom customer support told it is not vroom that covers this but 'SafeGuard' and gave me another customer care number!. Ok fine, I called 'safegauard' and raised a case. After sitting on my ticket for 3 weeks they closed that saying this is an EXISTING ISSUE of my car and cannot be covered! Does that mean that Vroom sold me a car with mechanical issue that they are already aware? If this is the case then all mechanical problems can be said as 'already existing issues'. Now I dont know what all these kindof 'Existing Mechanical Issue' my car got! When you are out of the state with two kids including an infant will you fix the car and get going thinking that the cost will be covered as per their extended warranty? They should cover genuine customers rather than trying to scam and milk money out of them. Othewise one day people will realize their tricks and keep away from them. I trusted Vroom and thought I was getting a good deal, but this is what they gave me in return. Please be very careful doing business with them. God bless them.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Hi - we appreciate all reviews, and are grateful to you for giving us the chance to improve by providing us with this feedback. It's crucial for us to hear from valued customers such as yourself. It is disappointing to hear that your experience with us was not a seamless one and we apologize for the challenges faced. If you would like to share anything additional regarding your experience, you can always reach us at: feedback@vroom.com. Thank you, -The Vroom Team

Took all the stress & burden off of selling my used car.

5.0
by Mflyumez on Jun 28, 2022

Took all the stress & burden off of selling my used car. Made the process easy & user friendly. Great customer service. Answered all of my questions & requests. Responded quickly & sold efficiently. I will spread the word to anyone I know selling/buying a car. Thanks!

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Waiting 6 days and no contract for me to sign.

1.0
by Just get it DONE VROOM! on Jun 28, 2022

Waiting 6 days and no contract for me to sign. Have called MULTIPLE times and all they say is that they have created a “task” for my sales agent, who’s extension does not work and he does not call me back. They keep on asking me to upload the same form 10 times, I’m like, I ALREADY HAVE! Knock knock! What’s with this company? It’s almost comical at this point. Each agent tries to sympathize with me and promise to call me the next day, never happens! I think it’s a call center in Mexico or someplace, which doesn’t mean anything to me but just do your job. I’m here to buy a car, am approved for financing, have money for the down payment, so where is this contract that I was supposed to get within 24 hours? Almost 50 hours later and crickets! Called 3 times today and same old story, the so and so department is closed for the day so tomorrow, yep, here we go again, rolling on to day 7! Really! This needs to be a SNL gig at this point. I’ve never heard of a company create so many tasks and not follow through. A completely incompetent group of people! The left hand doesn’t know what the right hand is doing, extensions their sales agent give out and have in their emails signatures don’t even work, complete lack of follow up, WOW! I’m giving them one more day, if I don’t get this contract, I’m disputing my $249 deposit they took and getting my money back. This company is a headache and a nuisance. Oh, did anyone else notice the black BMW they show in their TV ad towards the end, has a hood that is all scratched up! Lol Their reviews online are deplorable!

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Hi - we thank you greatly for your detailed and honest feedback - it's crucial for us to hear from valued customers such as yourself. We are very disappointed to hear that your experience with us has not been a seamless one, and we sincerely apologize for the communication challenges you have faced. To that end, we'd like to obtain more details about your particular situation so that we may look into this further and we will be in touch shortly to request your personal contact information. Thank you, -The Vroom Team

I have sent you a response with my personal information, let’s see if this goes anywhere. I’ll keep this post updated. I do appreciate the response here though.

Just called back 06/28/22 at 2:38 PM and the rep did not give his name and said he was going to transfer me to my rep and said she was on the line, when he did transfer me, it was her voice mail. Look vroom, this is not my first time buying a vehicle, lets just cut to the chase, do you want to sell me a car or not? If not, just let me know and I’ll go to Carmax or some other dealership and walk out with a car. But at this point it’s getting ridiculous, all this going back-and-forth, uploading repetitive documents, which I’ve sent you more times than I can count, it’s getting ridiculous. I’ve bought more than 30 cars in my lifetime and I can tell you without a shadow of a doubt that this is the first time I’ve had such a challenging time trying to purchase a vehicle.

Update as of 6/29/22- Received a call yesterday, 6/28/22 around 4:30 PM and was told I’d get a call back in 30 minutes, no call back. Received another call this morning, 6/29/22 and was told he’d call me back in 15 minutes, no call back. Called and left two messages for my sales agent 6/29/22, and sent an email the same day, no response! Let’s see, it’s still noon, I’m hoping for a miracle at this point!

I would give this people a 0 stars review, DO NOT BUY

1.0
by Anna on Jun 28, 2022

I would give this people a 0 stars review, DO NOT BUY FROM THEM!!! I purchased a car in March 12th, 2022 and as of June 22nd I DON'T HAVE A PLATE. I am absolutely tired of calling and sending emails, all they do is open a new inquiry every time I call....frustrating. I still don't have an answer for any of my 3 inquiries (the number of times they opened a new one for the same issue), they told me it appears as if the plate was mailed but I never received it, so nothing to do there, just complain and complain until someone has the decency of taking charge. Worst place ever, worse customer service, sales department and title department ever.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Hi - thank you for your feedback. We are disappointed to hear that your experience with us has not been a positive one, and we apologize for the communication challenges you have faced. We'd like to obtain more details about your particular situation so that we may look into this further. We will be in touch shortly to request your personal contact information. Thank you, -The Vroom Team

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