Tom Wood Honda

Kind andhelpful and flexible and clean. Accommodating and Fair pricing with a coupon applied received in the mail

Was in a bind with my Honda Accord and Collin and the staff jumped in and got me all fixed up would highly recommend

Tom Woods dealership in Anderson has very courteous reps. I thank them for that and intend to return for any other necessary service in the future! The facility always seems very clean.

I’ll never go back to this dealership to car shop again. I told the salesman the only reason I’m trading in my car is because I want an SUV with AWD. I was signing preliminary paperwork for an SUV and before I signed contracts I asked them to double check that it was AWD. He said he was 99% sure it was, just to come back and tell me it was FWD. I let him and his manager know I wouldn’t sign any more paperwork and I was ready to go, I had been here with my 3 year old daughter for almost 4 hours at this point. I asked for them to shred the papers I signed and if I could see them being shredded, they told me that its done & they go directly into a lockbox, then showed me a mazda cx-5 that I liked and brought out the same paperwork they said they shredded, marking out the previous car and writing the new vehicle make by it. I asked to sign the paperwork for this car the following morning since my daughter & I were tired and hungry. The MANAGER told me he would mind if I did that since him and his colleague wouldn’t be there the next day. I felt pressured to finish paperwork since they lied about shredding the previous papers and never gave me my key after valuing the trade for it. The next morning I came back to give my down deposit, just for the same manager who told me he’d mind for me to leave since he wouldn’t be there the next day, to shake my hand while I was on the phone. That same day my check engine light came on, I hadn’t even had the vehicle 24 hrs. After leaving a voicemail, they called me saying I have a lifetime warranty on it that they forgot to cover with me since it was so late. The service department looked at it on a thursday and told me they would get back to me on monday to see if the part was there or not. I had to call them for 2 weeks to finally get an answer. It was $194 after it was “fixed”, so that lifetime warranty that had $100 deductible was a lie. I asked for copies of the warranty and they told me their system was down and couldn’t print anything. I gave them my email and still haven’t received anything. The same day they fixed my car the check engine light came back on, after arguing with them to diagnose it for free since it was never truly fixed, they told me the code is the same as last time and sent me off with a rental car. The jeep grand cherokee they gave me had a steering wheel and brakes that shook when you got up to 70 mph; the check engine light came on within 4 days of me having it. When I got my SUV back they told me it would be $423 if I wanted it fixed, once again that lifetime warranty was a lie. This dealership will waste your time and money, my family and friends won’t be going here after hearing about my experience. I feel like they saw I was a young single mom and took advantage just to make a sale. No common courtesy or consideration.

I’ll never go back to this dealership to car shop again. I told the salesman the only reason I’m trading in my car is because I want an SUV with AWD. I was signing preliminary paperwork for an SUV and before I signed contracts I asked them to double check that it was AWD. He said he was 99% sure it was, just to come back and tell me it was FWD. I let him and his manager know I wouldn’t sign any more paperwork and I was ready to go, I had been here with my 3 year old daughter for almost 4 hours at this point. I asked for them to shred the papers I signed and if I could see them being shredded, they told me that its done & they go directly into a lockbox, then showed me a mazda cx-5 that I liked and brought out the same paperwork they said they shredded, marking out the previous car and writing the new vehicle make by it. I asked to sign the paperwork for this car the following morning since my daughter & I were tired and hungry. The MANAGER told me he would mind if I did that since him and his colleague wouldn’t be there the next day. I felt pressured to finish paperwork since they lied about shredding the previous papers and never gave me my key after valuing the trade for it. The next morning I came back to give my down deposit, just for the same manager who told me he’d mind for me to leave since he wouldn’t be there the next day, to shake my hand while I was on the phone. That same day my check engine light came on, I hadn’t even had the vehicle 24 hrs. After leaving a voicemail, they called me saying I have a lifetime warranty on it that they forgot to cover with me since it was so late. The service department looked at it on a thursday and told me they would get back to me on monday to see if the part was there or not. I had to call them for 2 weeks to finally get an answer. It was $194 after it was “fixed”, so that lifetime warranty that had $100 deductible was a lie. I asked for copies of the warranty and they told me their system was down and couldn’t print anything. I gave them my email and still haven’t received anything. The same day they fixed my car the check engine light came back on, after arguing with them to diagnose it for free since it was never truly fixed, they told me the code is the same as last time and sent me off with a rental car. The jeep grand cherokee they gave me had a steering wheel and brakes that shook when you got up to 70 mph; the check engine light came on within 4 days of me having it. When I got my SUV back they told me it would be $423 if I wanted it fixed, once again that lifetime warranty was a lie. This dealership will waste your time and money, my family and friends won’t be going here after hearing about my experience. I feel like they saw I was a young single mom and took advantage just to make a sale. No common courtesy or consideration.

I had an oil change and an inspection. I was not given a readout on the inspection. I was told that the computers were off-line. The same thing happened last year.

Rob Pucci is the best! Yeah I was treated very well and I would do business with them again!

Excellent service during trade in and lease of new vehicle. Shout out to Jon-Michael, Robb and Dillion.

Great customer service, very helpful &, got me in something new. I would definitely recommend & shop again!

Salesman was Jon Nigg. He was very nice and well versed in what he was selling. They gave me a great deal and I left happy in a brand new Honda Pilot.