South Pointe Chrysler Jeep Dodge Ram
Horario de funcionamiento
Coches en el lote
Opiniones del concesionario
shady serve department
So i believe in the Dodge brand. i love their trucks. after buying my truck, the check engine light came on 4 months later. they got it in quick. it took 3 weeks to get it back. they (in there words) pretty much rebuilt the engine. i pick it on the way home the light comes back on, the same code. only to find out, the work they did had not fixed my problem. it took another 3 weeks before i heard from . then i take it in, to be told they don't know what is wrong, that have to consult the manufacture Co. the following day i took it to Chris Nickel, where that diagnosed and repaired it in the same day. O2 sensors. all the while still waiting on southpoint to contact me. mean while i get a text from southpoint offering me a free oil change as well as a free tank of gas for a perfect review..dont not bring your vehicle here for service of any kind. all in all this went on for about 8 weeks..
Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kellen Dickens General Manager email@example.com
It’s never been so easy to process paperwork and it was pretty quick to get in and out. Everyone was helpful. Keith was the salesman and he made me feel like he valued my business, and wanted to make sure I new how to work all the gadgets on the car.
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Customer Service is priority one at South Pointe!
I first went to South Pointe to repair my windshield washer/sprayer. I walked in and described my problem and within a minute Frank Bernabe-your lead service consultant- put a man on my problem and he had it fixed in 30 minutes. A few days later, I scheduled an oil change for my truck. I took it in and had it done, but my surprise Frank told me that he replaced my drivers side floor mat due to a recall. I had taken my truck to the dealership that I bought my truck from when I received the recall via mail almost a year previously. Apparently they either didn’t fix the mat due to the recall or they didn’t log it. Either way, Frank made sure that it was fixed. Much appreciated!
Thank you, Timothy! We are thrilled that you had a pleasant service visit!
Great Truck Buying Experience
Purchased a 2022 Ram Truck from this dealership. My experience with all phases of the purchase was great, especially with 1. the salesperson, who was very knowledgeable and accomodating of my many requests; and 2. the finance dept which I believe went above and beyond in finding me a great rate. and finance department accomodations
We are very happy to hear that we were able to provide you with an enjoyable sales experience. We thank you for your business and look forward to your next visit!
I Simply had a Wonderful Experience buying my Brand New
I Simply had a Wonderful Experience buying my Brand New 2022 Dodge Challenger 1320 Scat Pack at South Point Jeep Dodge in a very no pressure Relaxed atmosphere at the dealership. Mike my salesman and the new car sales Manager was absolutely so cool, and easy to work with, as well as the rest of the team. Like old friends I've known all my life! In fact I had in mind the Saturday I went car shopping..that I was going to shop around to several different automobile dealerships to find the best deal..well after reading the great reviews about South Point Jeep Dodge' I decided to make there dealership my first stop..and boy I'm glad I did! Thank you Mike and the New car sales manager..sorry..please forgive me..I forgot your name. You guys Rock!
Thank you for the review, Cyrus! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!
Fast and efficient service and polite personnel
Service people were very polite and helpful. The parts needed for the repair were all in stock and the car was ready in a very short period of time. And my car was nice and clean when returned
Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable service experience!
Awesome dealership, awesome staff, never a problem here. Everything is always done in a timely manner, and communication is excellent. Will always choose South Pointe over Glover.
Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
This message is to notify you, I, nor anyone I know, or
This message is to notify you, I, nor anyone I know, or anyone I have contact with, will every do business with South Point Dodge any further. I have had my 3500 ram into the service department several times for a whining noise seemingly connected to turning and the power steering, only to be told " we can't duplicate the noise" or "that is normal for those trucks" time after time, and nothing was even done to check-out, and or, to find a resolve to the noise. I can tell you, I have better things to do, than to take time to bring my truck to service facility to be checked for no reason! something was wrong. Well, fast forward to yesterday, when we took the truck to another Dodge dealer to examine the power steering system. SURPISE !!! they found the power steering pump had been failing for a while, and filled the power system with metal shavings, to the point of, they would not let us leave with truck, fearing a failure while driving. Now, the entire power steering system must be replaced!!! This infuriates me to the core, that South Point Dodge had no concern for me with this issue, or my driving family members. Your people put my family in harm’s way, by releasing a large truck like this, that would be operated a lot of the times at highway speeds with a steering malfunction, and a potential catastrophic failure that could happen at any time; not mention the expensive cost of replacing the entire system! Your service department is a disgrace! I would suggest you make a change in how you do business, here's a thought, listen to your customers! this probably could have been resolved early on, if your people would have just listened, and made the effort to figure it out. Thankfully another service department kept someone from getting hurt, and you out of a lawsuit! Rest assured, you can remove my name, and my vehicle, from your records, because I will never be back.
Thank you for bringing this to my attention. I apologize for the error in communication regarding the repairs your vehicle needed during your service visit. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kellen Dickens General Manager firstname.lastname@example.org
Brought my 2020 Ram (35k miles and running perfectly) in
Brought my 2020 Ram (35k miles and running perfectly) in for routine, scheduled maintenance and South Pointe CJDR managed to put it out of commission for about a month. They failed to secure the fill plug to the rear differential, all the fluid drained, and i had metal grinding against metal. They charged me $500+ for their trouble. To their credit, they set me up with a rental car and they did fix the issue. Hence, the 1-star rating rather than 0. However, they billed Ram $1800+ for the damage that they caused. Seems unethical. This was not due to defective parts. This was due to their own oversight and/or ineptitude - a company shouldn’t profit from either in my opinion. The customer service leaves something to be desired. After 3 weeks of hearing nothing i called them to see if they had diagnosed or begun the repair. They didn’t me call back, but responded with all caps texts messages. In person they’re too busy to look up from their computer screens and make eye contact. No summary of the work done was given, other than “your truck is ready,” and the service advisor became impatient when i wanted to read the work order before i signed it. I won’t be back and recommend you take your vehicle elsewhere for service.
Thank you for bringing this to my attention. I apologize for the service issues you have experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at 918.392.7383. I look forward to speaking with you. Dave Brock Service Director
I brought this to your attention in person, in your office, and gave you ample opportunity to address my concerns then. You handed me a business card and said what you needed to say to get me to walk out the door. Furthermore, you have my number! If your intent was more than saving face with your internet reputation, you would’ve picked up the phone and dialed! We’re good. I won’t be back for any reason and don’t need a call. But the canned response you send to all your negative feedback customers did make me feel special. Thank you for that.
Quick, Quality work
Service Advisor Cody Ryker & Technician Andrew did an amazing job on my car. Would highly suggest to anyone needing service done on their mopar vehicle. Great communication, quick service, and quality work.
We are very happy to hear that we were able to provide you with a quick and enjoyable service experience! Thank you for your business and we look forward to your next visit!