Sioux City Ford Lincoln
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Fix Or Repair Daily (FORD)
My F250 has been in the shop for repair for a check engine light 3 times. The first time I was told I didn't drive it enough and the DEF had crystalized and caused the light to come on. They fixed it and I paid $234. A few months later I got a recall notice from Ford for the check engine light. I took it in to Sioux City Ford. They re-programmed the code at no charge. 2 months later the check engine light came on with a 50 mile warning. I took it in to Sioux City Ford. They kept the truck 3 days. I got a call saying Ford had told them to re-program a code and to make sure it would work the tech wanted to drive the truck home some 25 miles away to make sure it worked. I got a call the truck could be picked up. I was asked to pay another $185 for the reprogramming. I stated it should have been covered by the first repair since it had only been 150 miles. The service advisor agreed. One month later the service advisor called to say that charge was not covered and I owed $185. Ford has known about the problem with the F250's for 5 years. They still haven't come up with a permanent fix and the dealers like Sioux City Ford keep reprogramming. This is totally Unacceptable.
I had my 2013 Ford Edge to Sioux city Ford on Wednesday...
I had my 2013 Ford Edge to Sioux city Ford on Wednesday nite . I called Sioux City Ford Thursday morning , talked to Brandon he said he would get the SUV in to check what was wrong . He called me back later , told me it my vacuum assist brake pod . He said he had to order part . It would be in Friday . So I knew that it would Monday until they could work on it . So I called Monday at 8:30 to talk to Seth , he was at his desk so I had to leave message to call me back . I waited until 9:30 for a call back , so I called Seth said it was in the shop working on it . I waited until 12:20 so I called again but no Seth again he was out to lunch , so again I left a message with a guy that answered the phone , he said he would tell him I called . Finally at 3:30 I get a call from Seth said my SUV was done . So When I pick it up they tried to charge me $900.00 dollars . Cause they received bad parts three times , and I get shop labor charged for . If I knew they would charge me that much I would have done the work my self . I figured around $400:00 . But $900.00 .I could put a down payment on a new vehicle instead . But no more I will go to LeMars or Akron or Billion Auto . Maybe even Tires Tires Tires .
We had an emergency breakdown (lost a left front axle) on...
We had an emergency breakdown (lost a left front axle) on a road trip just outside of Sioux City. I called the Sioux City dealership as it was under warranty. This dealership said they could not get me in as they had no openings. I was stranded and was forced to go to a non-Ford repair shop and have the truck fixed. Then the 4WD went out. Managed to get it back home to my local dealership (Anderson Ford) and they are now saying the repair will not be covered by the warranty because the other shop used a non-OEM part! I paid $2K for the Premium Care warranty from the dealership!! FORD is a crooked outfit that does not stand behind it's warranty! Never again will I buy a FORD!!!
We had a great experience with this dealership. It was...
We had a great experience with this dealership. It was our first time going to a ford dealership and they were very accommodating. We look forward to working with them now that we are a Ford Edge owner
Sam was awesome to work with in the service department! Extremely polite and professional!
Timothy, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Sioux City Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Sioux City Ford is AWESOME!
I have my oil changes done here and have bought brand new tires because I trust them with my vehicle. Everyone is always nice, polite and helpful whenever I walk in and I get exceptional customer service all the time. Sioux City Ford Rocks! I definitely recommend them!
New Ford F150
Great place to get a vehicle. Salesman was very helpful.
Sioux City Ford
Great customer service in all departments. Bought my vehicle from the sales team last year and the salesman still recognizes me when I go in for service. Service staff is knowledgeable and friendly. They work hard to get me back on the road quickly and efficiently.
Great Service as always from Sioux City Ford
Sioux City Ford offers exceptional service in both there quick lane and there service department. We take all of our vehicles there including non-Ford vehicles.
I took my F-150 in for service and was greeted and checked in promptly. The service area is always immaculate and well organized. They gave me an estimated time for the service, and about 30 minutes later I was ready to go. Considerably less time than they estimated which was great. Always great people to work with. I won't go anywhere else. My wife's Explorer needs tires and I'll be taking it there because they are just the best and the prices are great too.