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Opiniones del concesionario
Buyer Beware! 5 Months to register!
BUYER BEWARE!! 5 months to get my car registered?? I purchased a car I like at a fair price. But Shifts ability to process registration is totally unacceptable. It took Shift 3 months to internally process my documents!! 3 months! They are finally sending those documents off to the DMV. A DMV which is going to take an additional 2 months to process my registration. My temporary plates have long expired and I've had to drive a rental car for 1 month and now possibly for an additional 2 more months. (which shift did pay for - hence the 1 star). How is this company even still in business? I feel bad for their staff who work for such a broken business model.
Terrible Service - DO NOT BUY
The experience started off well and I purchased and received my car in January with no issues. My temporary registration expired in April, and I reached out multiple times to Shift and they let me know that it was due to the DMV being closed. I have followed up multiple times and have not gotten an answer from anyone, get put on hold for extended periods of time, and customer service takes weeks to respond to e-mails. In August I receive an e-mail that I need to purchase a DEQ test in order for Shift to submit my registration paperwork. To reiterate - they have not even SUBMITTED the registration paperwork to the DMV 7 months later. Prior to asking me to complete the DEQ test myself, they consistently blamed the lack of plates and tags on COVID, when in reality it was negligence on Shift's part. I called over a week ago to ask about my options and they said no one was available to talk to me after placing me on hold for 25 minutes. They said someone would call me back in the next 24 hours and I never got a call back. No one has responded to my e-mails in over a week. First of all, the DEQ test should be completed prior to selling a car. Second, they took 7 months to reach out with this request. Third, what is the point of the large service fee to provide a "concierge service" if Shift does not honor their contract? Customer service is unresponsive, unreliable, and is unable to provide any options on how to rectify the situation. DO NOT PURCHASE FROM SHIFT unless you want to drive a car with expired temporary tags, enjoy wasting your time, want to waste money on a nonexistent concierge service.
Abysmal service, hidden fees, repairs needed
Truck bought had issues in the end, they forgot DEQ stuff and then the truck had Check Engine Lights, tires, body work painted over, battery terminal issues. There was no inspection, really. After a month of trying to get help I am reaching out to social media. AVOID AT ALL COSTS. Some will help you but the end result is dismay and disorganization without help. I have all the proof in mechanic documents and emails. Still, I am out a few thousand dollars in "fees" and repairs.
ABSOLUTELY recommend shift
I had a great experience trading in with Shift. Very easy process. They quoted higher than competitors. The Concierge arrived on time at my place and was super friendly. i had few dents on the car and he explained the deductions. they were not much. paper work is really easy as it's all done on an iPad. Got payment really quick. Communication was excellent through out the process. The team on the phone is very friendly, non pushing. Really helped me with great financing options. Also got great deal for warranty. I ABSOLUTELY recommend shift to everyone.
Very difficult to get info or even a response
I requested info via the website several times also called and left a message to requesting a call back 2 times, tried a third call and was on hold for a ridiculously long time. Someone finally answered but had only moderate info about the car and price info she gave was different than price info on website listing. After the call, I received a text about the car and the price in the text was higher than the price the customer service person and website quoted. Frustrating and confusing and smacks of scam. Have not yet purchased the car - need to clarify price, etc.. first! Customer service is practically non-existent. After this, I would Not choose to deal with them for repairs
Making payments on a car that isn't legally mine!
I purchased a vehicle from SHIFT's Portland, OR dealership a month and a half ago. The state still hasn't received any paperwork for notification of the sale. The title still hasn't been transferred to my name. I still don't have license plates and the temporary license expired a couple weeks ago. Customer support leaves me on hold for long periods of time and never seems to give me a direct answer to my problem. So, I'm basically making payments on a car that isn't mine!!!
Best car buying experience of my life
Best price for the car I wanted. Top value for my trade in. Easiest buying process ever. All done online. Super easy and no pressure.