Sands Chevrolet - Surprise
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I Love Sands Chevrolet the best dealer of my life I think
I Love Sands Chevrolet the best dealer of my life I think Jake is the coolest service writer ever I have this feeling of complete trust with him and I will always bring my car back to Sands Chevrolet every one has been nice to me and that says a lot to me about the dealer I am very pleased with this Dealer.
Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Jake was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Sands Chevrolet Team
Awesome experience, twice !
This is my second vehicle purchase with Sands Chevrolet Surprise, and both times the deal met my fullest expectations.
Thank you for leaving us this great review, Mitchell. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, The Sands Chevrolet Team
Great customer service
I came here to get my vehicle service and to get key replacement and everybody was friendly provider great service and the work was done on time we're definitely recommend Nicholas in service
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Sands Chevrolet Team
My service advisor Nicholas Thompson continues to provide me nothing short of exceptional customer service.
Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Nicholas able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Sands Chevrolet Team
Outstanding!!! George is my rep and he goes above and beyond to insure satisfaction! Promote!
Angela, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know George went above and beyond to satisfy your service needs. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The Sands Chevrolet Team
I have used Sands of Surprise for my warranty work and
I have used Sands of Surprise for my warranty work and any recalls that occured since I purchased my 2011 Chevy Silvarado. I recently brought my truck in for the Tacata air bag recall and was told that my transmission dipstick tube was broken and been on recall in 2012. I told the associate that I was never inform of the recall. The associate told me the recall had expired in 2012. I reenforce that I had not been notified or I would have brought my truck in to take care of it. The bottom line is the associate told me if I had spend more out of pocket money at Sands Chevrolet he could help me but I had only had my warrantee and recall work done their. I am greatly disappointed in his response and will no longer have anything to do with Sands Chevrolet of Surprise or any General Motors product in the future. Walter Hutter
We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Sands Chevrolet Team
Sands Chevrolet - Surprise AZ
Brought a 2004 suburban in for inspection, updating and repair. Ken, the service manager and Mike, the technician both did an excellent job. They earned my business and I will be back.
Thank you for taking the time to write about your experience with us, Jerry Wasser! At Sands Chevrolet - Surprise, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy <STAFFER FIRST NAME/S> <was/were> able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, The Sands Chevrolet Team
Watch yourself! These people are crooks! My purchase...
Watch yourself! These people are crooks! My purchase order was made out for $4,000 more than originally agreed. This was above taxes title and fees! They took my ssn and ran my credit several times with multiple banks, even though I was bringing a loan from another bank! You do not need to give them your number!! Sands took out a loan and now we are waiting for almost 2 weeks with that bank not receiving their money back! They have held my old car for just as long and payoff for my old loan is still outstanding. Right now I have a used Malibu with unpaid loans of over $60,000!! I have already contacted my attorney, I just don’t want anyone else to deal with this!!
I would rate this place a zero star if I could. The...
I would rate this place a zero star if I could. The experience I have had has been a nightmare. I brought my vehicle to Sands Chevrolet Surprise after a young kid backed up info my vehicle and broke my grill and dislodged my bumper. I thought bringing my car to a dealership for auto body repair was the best choice since I purchased my car from their lot. They replaced the grill and called to tell me my car was ready. After arriving home my husband asked if they did a walk through with me which they didn’t and he noticed they replaced my grill with another broken grill that was in worse shape than how I brought my vehicle to them. And to top it off my bumper was not fixed- the one side is still dislodged. I called back Monday and Jim I believe his name was played dumb that he remembered my car and he had 3 ppl look at it and he was sorry it was missed. When I brought up the bumper he said that sometimes it won’t go back flush as it may be out of line. I told him that was unacceptable as my car was in mint shape before the incident. He said they’d look at it. Then a day goes by and I start getting an error message- stabiliteck. Google references that it is related to the steering column so I made sure they were aware of that as well as the error never popped up before they touched my car in first place. Fast forward to dropping car off- they advised the rental would be on site- the lady who called to made appointment assured me it was and that all my notes were there. Upon arriving my notes were not in the system to check bumper and error and the rental was not on site so I had to leave and come back due to their horrible communication. Angie calls me 12 hours later and says my car is good to go and grill is replaced. I asked about error and bumper and she said it wasn’t in her system to check and she’d look into that and follow up. Today she calls me to tell me the error message is showing a low voltage battery and it needs to be replaced. So we call back and ask about code and online showing nothing about a battery and the screen in dash never showing low battery and my husband asks what happens if this comes back on- Henry assured my husband it wouldn’t. They want to charge me $140 for a diagnostic test without telling me upfront that charge would be there and they want to tell me they have to make sure labor is paid when I had to go back due to them messing up and providing half xxx quality the first time I trusted them with my car. We told them we didn’t agree with the charge and we had to bring car back to them due to mistakes and if I was told up front about a diagnosis fee- I would have taken my car elsewhere. I am beyond livid with the experience and the customer service I have received from a dealership that strives on quality. Like I said- I’d rate this zero stars if I could.
We acknowledge your review and are currently looking into the events you’ve detailed.
Do not buy a vehicle from this dealership! I went down to...
Do not buy a vehicle from this dealership! I went down to trade in my 2021 Colorado for a 2019 Silverado black widow. I signed the paperwork to have my payments at the price I could afford and put down a down payment along with the trade in. A little over a week goes by and I get a call from the financial guys that I needed to come back and resign paperwork since the loan I was originally supposed to go through wouldn’t take it. They wanted to up my payments $80 more, I refused and told them we had a contract stating that im getting this vehicle for the price we agreed on and I want it for that. They refused to negotiate closer to the payment I had originally signed for. To top it all off, I walked out of the dealership with my trade in back with no plates or registration back. I have been a loyal customer and they treated me like a little girl who they could try and steal from. Im very disappointed in this dealership and they will NOT be getting my business ever again. I’d also like to state that the sales guy Shaun was completely rude to my mom when she had dropped off the spare key for the Colorado. Telling her he never should of sold me the black widow and that I got it for a steel and It was the best offer for that vehicle(for the original agreement I signed for).
We acknowledge your review and are currently looking into the events you’ve detailed.