River Oaks Chrysler Jeep Dodge RAM
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I recently needed an unforeseen engine replacement in my
I recently needed an unforeseen engine replacement in my Jeep Wrangler. The entire situation was stressful as I was just out of Powertrain warranty. I previously purchased an extended warranty and hoped that FCA would honor it. They did. However, had I not had the support and care from RO Service Department, in particular, Ms. Betty (Service Manager) and Ms. Monica (Service Advisor); I would be a complete MESS. These two ladies are professional, communicative, competent, and caring. The moment they had information about my Jeep (from the initial diagnosis to the scheduled FCA Inspector evaluation/visit, to the FCA approval to replace my engine and finally to when the Jeep was ready) they made sure to inform me immediately. I appreciate the effort they put forth when dealing with FCA. If I had any complaints, it would be with how slow FCA moved to approved the engine replacement. This had nothing to do with River Oaks' ability to fix my vehicle in a timely fashion. FCA needs to be quicker about their evaluation process regarding repairs under warranty; and not to disrupt the flow of dealership service departments and technicians. I appreciate the patience and thoroughness of Ms. Betty's team; and their persistence with contacting FCA to follow-up with the next steps! I'm extremely pleased and impressed with this dealership, and am eternally grateful to this very special group of individuals. The entire Service Team from management to the technicians need a raise and need to be featured on FCA's site as a model dealership; one that other dealers, nation-wide, should aspire to. They even washed my Jeep so that it was gleaming when I came to pick it up! I know this is typically a standard procedure at some dealers, but you wouldn’t think this dealership would have the time to do it (or even want to do it) after having to do a very labor intensive engine replacement repair! Replacing an engine is not like replacing an oil filter…there are many parts, lubricants, fluids, hoses, clamps, electronics that must be correctly placed and tested with the block to ensure that it runs correctly. I realize that this was not an easy task and managing every aspect of the repairs, along with paperwork for FCA had to be a nightmare! But this team handled it flawlessly and with precision. I will be recommending this dealer to any and all Mopar owners that need service. Grade: A+ , 100%
These people don’t care and wouldn’t recommend it!
Where do I start. I purchased a brand new 2022 RAM 1500 with 0 miles. The salesman was a good guy. He’s just a salesman I can’t blame him for what happened. The finance guy didn’t give me a good vibe at all. He’s lucky I forgot he’s name. He tried to get me in and out of that room as soon as possible. Didn’t really explain anything or with detail and the process felt rushed. But since I liked the truck I ended up purchasing it. First day taking the truck home I noticed an extremely loud wind noise coming from my windshield. I probably didn’t notice it earlier that day when I drove it due to the excitement of purchasing a new truck. Took the truck back a week later and literally ended up taking this truck back 5 times. I think my truck was at their shop longer than I drove it. It was their a total of a moth and a half in total. After 5 times they never fixed the issue or found the wind noise. This dealership has the worst mechanics in all of Houston. The mechanic Rey who worked on my truck after 5 times was telling me that the noise in this 70,000$ truck was normal. He clearly couldn’t fix it and was trying to justify the noise. Their service manager Betty is worthless and is all talk. She can’t never answer her phone or reply to a simple email. The sales manager is worthless to and no help when I wanted a trade for a new truck. The little short guy that sits next to him got mad at me for being disappointed with the purchasing of the truck. The short guy is extremely rude and cocky. When you go up there they’re all nice with you but aren’t any help over the phone or email. Please don’t buy any cars from this dealership. Go somewhere else. If your car has any issues they put you to the bottom. They just want to sell cars and then blame Chrysler for vehicle problems. They don’t care about any warranty work on your vehicle. I took my truck to a RAM dealership on Katy Auto Nation and after only 1 trip to their mechanic shop my truck was fixed at last. No noise and drives like a charm. That’s what a 70,000$ truck should sound like. These people don’t care and wouldn’t recommend anyone buying any cars or trucks from here ever!
I don’t normally write bad review or bad mouth about
I don’t normally write bad review or bad mouth about anyone but Sales manager at River Oaks dealer is very shady . I ordered my jeep for almost 2 months from River Oaks . Sales person told me that I will get the best deal and they will beat out anyone’s deal and will get the best experience from River Oaks . About 2 days before my vehicle arrive another dealer called me and told me that they had 2 exact same vehicles I was looking for and will be in about a week or so and both are available and I need to get it before someone put deposit on those vehicles .I told them that vehicle I ordered will be arrive at River Oaks about 2 days so just let someone else buy and enjoy it , and just happened that I knew the sales manager at that store because I use to worked at that store so the manager at that store told me that the Jeep that I ordered was a hard to get and low on supply but he will sale it to me at most is MSRP or lower , they do not sell their vehicle over MRSP but I told him that since I already ordered the Jeep at River Oaks I want that sales person at River Oaks get the deal since he took my deposit and did the paper works and leg works .The day that my vehicle arrived sales person called me to come down and sign paper work . I was exited after 2 months the vehicle that I ordered for my wife had finally arrived but to my shocking and utterly surprised . The sales manager at River Oaks raised the price at $ 5000.00 over MSRP and he told me that this is a hot vehicle and due to supply and demand and if I don’t want to buy it someone else will since he now has vehicle on the lot and people who doesn’t want to wait for 2 months or longer will pay their asking price .I told him that I am also working in auto industry and know several sales managers that can get me a good deal why would I pay $5000 over MSRP . I also told him due to supply and demand and this Jeep is in high demand I am willing to pay him at MRSP and I told him that when I ordered it you did tell me that you will charge $5000 extra if I knew I would not have wasted my time and ordered from your store and than he told me he can do $ 3000. 00 over MSRP . I did not want to waste any breath or time talking to a slime ball so I walked out.His tactic of doing business was very unethical and bad business . I will never doing business at this store or will never recommend anyone else doing business at this store due to their greediness and shady .
Service department doesn’t look at vehicle For days
Service department doesn’t look at vehicle For days charge for xtra for FREE loaner
Found the perfect used Grand Cherokee at River Oaks on online listings. As soon as I inquired, they were responsive and made sure that I was able to get the car. Straight talk, courteous and fair.
I give this dealership a 5 star for sure!
I give this dealership a 5 star for sure! I’ve bought three different vehicles here and my experiences have always been great. My recent purchase was a Wagoneer and the sales person Husain made my purchase so easy and great. Weeks later I needed some work done for a minor scratch on my new vehicle and Mr. Luna from their body shop team was super helpful and made my visit super smooth as well! Not to mention the owner Mr. Alan is so kind and truly provides the best customer service experience! Great team Mr. Alan! I would definitely recommend this place for your purchase of a new/used vehicle! Happy Customer here! Thank you! :)
I recently purchased a 2021 Jeep Grand Cherokee L which...
I recently purchased a 2021 Jeep Grand Cherokee L which was advertised on their internet site as having 862 miles. We spoke to the GM and he said it was like new and explained that a doctor needed a car to drive temporarily since his car was on order. We Trusted what he said and stupid me never looked at the Odometer. The paperwork I signed also noted it had 862 miles on it. Come to find out the Jeep has 2860+ miles on it! False advertising! They Falsified the miles on the Application for Texas Title and Registration too. When we confronted the GM he said Oh sorry, come in for a free oil change! Unbelievable deception going on here at this dealership. I would not pay same price for a car that had 2800+ miles on it versus one that has 862 miles. Do NOT buy your car here or any Helfman dealership! Be warned they are liars!
This was most easiest experience I have ever had...
This was most easiest experience I have ever had purchasing a vehicle. We will definitely tell others about them and definitely return to purchase more vehicles. Hector was our sales person and is great!
Been trying since latter part of May 2021 to get battery...
Been trying since latter part of May 2021 to get battery cover for my Grand Jeep Cherokee Summit. I've talked to Jared, Mark (sales manager) and today Derrick. Mark was going to call me back first part of November and Derrick was going to call me right back this morning at 9:30 am...it's now 3:45 pm...no phone call. Derrick went as far as to say jeep didn't have battery cover??? Really, battery under front seat passenger seat has no cover??? My 2015 jeep had one. There is not a person at that dealership, so far, who has kept a commitment made to me. The actual sale went fine..no hiccups there...all I want is a battery cover for my battery...but, evidently, that is a pretty big deal. Before you buy, go over vehicle with a fine tooth comb. Very disappointed in response since sale.
I will always buy from River Oaks Chrysler Dodge! My...
I will always buy from River Oaks Chrysler Dodge! My wrangler is the bomb.com. Number one service in the nation! It is my home away from home
I will always buy from River Oaks Chrysler Dodge Jeep by far it is the number one greatest customer service quality dealership I’ve ever dealt with in my entire life! Everyone is treated like hero!My Wagoneer is my favorite purchase ever! Alan Helfman is the greatest!