Planet Ford 59

4.5

Horario de funcionamiento

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Equipo de ventas

Foto de cabecera de Ken  Riley

Ken Riley

New Car Internet Sales (101 Reviews)
Experiencia en el concesionario 37 years
Experiencia en el concesionario 6 years
Foto de cabecera de John 'JT' Thomas

John 'JT' Thomas

Service Advisor (54 Reviews)
Experiencia en el concesionario 30 years
Experiencia en el concesionario 12 years
Foto de cabecera de Stuart McKenry

Stuart McKenry

Finance Manager (53 Reviews)

Coches en el lote

130 coches disponibles Ver todos los coches

Opiniones del concesionario

4.5
Rating and reviews of Planet Ford 59 are from Cars.com and DealerRater.com

1298 reviews

The customer service is terrible.

1.0
by joquelimadrid on Jun 24, 2022

The customer service is terrible. I purchased a new vehicle and it did not have the floor mats like it is supposed to. I thought at first, no big deal. The sales rep will take care of this issue and deliver quality service, after all this is an easy fix. That's not what happened at all. I was given the run around for a month after purchasing the vehicle. Something so simple, as to provide everything the vehicle comes with..that I paid for..is fair but the reps did not treat it that way. Once the sale was and the first review was sent with the promise off providing the floor mats, they did not keep their word. Its the principle. I paid over 45k for a brand new vehicle and the mistake was made by the dealership which the sales rep admitted, but the mats have still not been provided. I will continue to follow up but this is ridiculous and a poor reflection of how customers are treated at this dealership.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for reaching out to share your feedback. Our managers have shared that they have looked into this matter and resolved it. If you do need anything additional, please do reach out and let us know. We can be reached at social@planetford59.com. We are here to help.

Randall Reed Ford

5.0
by David Whitley on Jun 17, 2022

Fast and easy great service. Took care of all that I wanted.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

David, we are so happy to read that our team provided fast and great service. If you need anything additional, please let us know. We are always here to help.

Ac repair

5.0
by Miguel Urieta on Jun 08, 2022

John Thomas is a very professional guy he was in charge of my vehicle and always on top of any updates Thank you JT

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.
Respuestas del concesionario

Miguel, we thank you or entrusting our team with your vehicle's A/C service needs. If we can ever be of any additional assistance, our team is here to help.

I wouldn't give any stars if I could.

1.0
by kaylaluna1990 on Jun 06, 2022

I wouldn't give any stars if I could. What a horrible dealership! My car has been in and out of the maintenance replace department back and forth. I purchased the car in 2021 in November and it is now June and still have yet to drive it. DON'T EVER BUY A CAR HERE!!!!!

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Customer care is always our top priority. Our team would like to look into your concern but we do need your information and any details. Please e-mail the full name associated with your vehicle, details and reference this review to social@planetford59.com.

Great job!

5.0
by Kyle Wojcik on May 25, 2022

Was a great experience ola did a great job he was very knowledgeable and very honest

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Kyle, thank you for letting us know that Kyle did a great job. We appreciiat your business and your review.

Outstanding service.

5.0
by Smnavyc on May 23, 2022

Outstanding service. Service writer Mark got all my recall’s , service done quickly and professionally.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for sharing your outstanding review about outstanding service. We are happy to read that Mark and our team provided a great experience. If you need anything additional, we are always here and happy to help.

Vehicle purchase

4.0
by Alejandra Guerra on May 22, 2022

Good customer service but the deal was very shady. I've bought four six vehicles over the last five years and never have had a deal done in this way. This was my first time with this dealer. I should've ordered my truck somewhere else.

Customer service 5.0 Buying process 4.0 Overall experience 4.0 No lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Alejandra, thank you for sharing your feedback, we greatly appreciate you sharing your experience. If you do have any outstanding questions, we invite you to e-mail social@planetford59.com with details so our team can further review.

Great Experience!

5.0
by Mike G on May 20, 2022

Fast Response. Great Experience. Will do business again.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Thank you for sharing your great experience, Mike. If we can ever be of any additional assistance, we're always here to help at Planet Ford.

Best Service in Tiwn

5.0
by Kenneth Cruz on May 20, 2022

I had a great experience working with the staff from the buying process which was a few months ago to the service staff great people and they are always willing to help.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Kenneth, we love that our team provided the best service in town, that is always our goal at Planet Ford. Please let us know how we can ever be of any additional assistance.

DaneR

5.0
by Howard Raymond on May 13, 2022

Great salesman, beautiful and modern dealership, everyone was extremely knowledgeable. All staff was friendly and professional. Great dealership

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Howard, thank you for your high praise about your visit to Planet Ford. We are happy to read you had a great experience. If you need anything additional, we are always here to help.

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