Planet Ford 59
Equipo de ventas
Ken Riley
Stuart McKenry
John 'JT' Thomas
Coches en el lote
Opiniones del concesionario
1292 reviews
Servicing my Edge
The whole process was great they have the best customer service I have ever seen.
Service
Very helpful and pleasant service. I will do business with again!
Michael, we are happy to read that our team at Randall Reed's Planet Ford in Humble was pleasant and helpful. We look forward to helping you with any additional automotive needs.
1alauderdale@att.net
We really had a good experience overall. The couples items we added and needed work was done fast and with care.
Archie, what a kind review. Thank you for choosing Randall Reed's Planet Ford in Humble and letting us know that overall you had a good experience. We appreciate you entrusting us with your vehicle needs.
Car buyer
My experience was great and the sales and finance team member were awesome!!
Elizabeth, congrats on your new car from Randall Reed's Planet Ford in Humble. We are happy to read our team was great and that you had an awesome experience.
The customer service is terrible.
The customer service is terrible. I purchased a new vehicle and it did not have the floor mats like it is supposed to. I thought at first, no big deal. The sales rep will take care of this issue and deliver quality service, after all this is an easy fix. That's not what happened at all. I was given the run around for a month after purchasing the vehicle. Something so simple, as to provide everything the vehicle comes with..that I paid for..is fair but the reps did not treat it that way. Once the sale was and the first review was sent with the promise off providing the floor mats, they did not keep their word. Its the principle. I paid over 45k for a brand new vehicle and the mistake was made by the dealership which the sales rep admitted, but the mats have still not been provided. I will continue to follow up but this is ridiculous and a poor reflection of how customers are treated at this dealership.
Thank you for reaching out to share your feedback. Our managers have shared that they have looked into this matter and resolved it. If you do need anything additional, please do reach out and let us know. We can be reached at social@planetford59.com. We are here to help.
Randall Reed Ford
Fast and easy great service. Took care of all that I wanted.
David, we are so happy to read that our team provided fast and great service. If you need anything additional, please let us know. We are always here to help.
Ac repair
John Thomas is a very professional guy he was in charge of my vehicle and always on top of any updates Thank you JT
Miguel, we thank you or entrusting our team with your vehicle's A/C service needs. If we can ever be of any additional assistance, our team is here to help.
I wouldn't give any stars if I could.
I wouldn't give any stars if I could. What a horrible dealership! My car has been in and out of the maintenance replace department back and forth. I purchased the car in 2021 in November and it is now June and still have yet to drive it. DON'T EVER BUY A CAR HERE!!!!!
Customer care is always our top priority. Our team would like to look into your concern but we do need your information and any details. Please e-mail the full name associated with your vehicle, details and reference this review to social@planetford59.com.
Great job!
Was a great experience ola did a great job he was very knowledgeable and very honest
Kyle, thank you for letting us know that Kyle did a great job. We appreciiat your business and your review.
Outstanding service.
Outstanding service. Service writer Mark got all my recall’s , service done quickly and professionally.
Thank you for sharing your outstanding review about outstanding service. We are happy to read that Mark and our team provided a great experience. If you need anything additional, we are always here and happy to help.