Peterson Auto Group

4.7

Horario de funcionamiento

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Equipo de ventas

Foto de cabecera de Tonya Arsenault

Tonya Arsenault

Marketing (121 Reviews)

Coches en el lote

644 coches disponibles Ver todos los coches

Opiniones del concesionario

4.7
Rating and reviews of Peterson Auto Group are from Cars.com and DealerRater.com

4170 reviews

Ryan was very helpful in getting my car in and repaired

4.0
by mdavis on Jun 30, 2022

Ryan was very helpful in getting my car in and repaired in a timely manner. He dealt with a third party extended warranty company and delivered the car repaired as explained and expected. When picking up the car, the inspection report stated that further repairs were needed/advised and the report stated that the repairs were deferred. I was never contacted to either authorize or defer these additional repairs so this is an inaccurate statement as I cannot defer repairs that I was unaware of. I have to travel 150 miles to the dealership for service and or repairs and it would have been nice to have been informed of the additional repairs so that I could have authorized the repairs and saving myself another trip. Peterson BMS does great work but this is an area were customer service fell short and could be improved. Mike

Customer service 3.0 Overall experience 4.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

thanks for listening

Hi! Thank you for the feedback, these reviews are something that we take very seriously. This is definitely something that we can forward on to our Service Director to be addressed. We are sorry that we fell short and hope you will give us another chance to try and redeem ourselves. We hope you have a great rest of your week.

Ryan McCalla provide excellent customer service in a

5.0
by Phil on Jun 28, 2022

Ryan McCalla provide excellent customer service in a timely, efficiency and courteous manner during my recent service visit for my BMW X5

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you so much for the 5 star review! We appreciate your feedback.

We have always received great service and been treated

5.0
by mattb on Jun 24, 2022

We have always received great service and been treated very well. Peterson's service department is a big part of why we'll buy our next car there.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for taking the time to write this review. We appreciate your business and look forward to helping you again.

Service at Peterson’s BMW has been excellent over the

5.0
by Paul Frise on Jun 14, 2022

Service at Peterson’s BMW has been excellent over the last 17 years. The work is accomplished in a minimum of time and a fair price. This is largely due to service manager, Rafael Cuevas, knowledge of the product and concern for quality. Recently, Madison White, assistant service advisor, has been very helpful with communication and other support on more than one occasion.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Great customer service from the service department!

5.0
by Rmtsaclaw on Jun 10, 2022

Great customer service from the service department! Service indicator light was not turned off during routine maintenance. After reporting the issue, the service manager actually drove to my house that evening to reset the car’s computer so that I would not be inconvenienced. Above and beyond what I expected!

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you so much for the 5 star review! We appreciate your kind words, it made our day.

Rian has always been great to work with!

5.0
by kforsyth on May 31, 2022

Rian has always been great to work with! I love seeing a video of the service engineer checking out my car and showing me How everything was looking. He also gave a great explanation of the wear on my tires.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Peterson BMW thanks you for the 5 star review!

From the time I stepped on the lot Josh C.

5.0
by 4bexter on May 31, 2022

From the time I stepped on the lot Josh C. was there to greet me and help with the purchase of my new-to-me Avalon. There weren't any hybrids on the lot but he didn't stop there. We ended up going into the service department to look at the one they just took in on trade that was still undergoing the inspection. It was a few days in the making but Josh kept true to his word and walked me through it every step of the way; even after the paperwork had been signed. Thank you Josh for a job very well done!

Customer service 4.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

We would like to thank you for this 5 star review. Our Peterson Toyota sales team tries hard to provide everyone with a positive customer experience. Thank you for acknowledging our efforts. Have a great day!

Working with Ryan at Peterson BMW service was a very

5.0
by Jake on May 30, 2022

Working with Ryan at Peterson BMW service was a very pleasant experience. Repair time was accurate and phone communication was kept as promised. Charges was as quoted and expected which was a pleasant experience. Will be back for my next needed service or repair.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you so much for posting about your time here at Peterson BMW. Thank you for entrusting our team with your service needs.

From the first phone.

5.0
by tricia.stromberg on May 28, 2022

From the first phone. call to the car pickup, all was smooth and very professionally done. Add to that a friendly tone and warm welcome which made us feel good about Ryan and Peterson’s BMW service.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you so much for posting about your time here at Peterson BMW. Thank you for entrusting our team with your service needs.

Professional team, friendly customer service.

5.0
by FG on May 24, 2022

Professional team, friendly customer service. Happy with the maintenance provided and the communication from the maintenance team.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for posting about your visit to Peterson BMW. We appreciate your business.

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