Onion Creek Volkswagen

4.3

Horario de funcionamiento

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Coches en el lote

110 coches disponibles Ver todos los coches

Opiniones del concesionario

4.3
Rating and reviews of Onion Creek Volkswagen are from Cars.com and DealerRater.com

115 reviews

I’ve been blown off by the dealership twice by this

1.0
by Jamarwilliams29 on May 19, 2022

I’ve been blown off by the dealership twice by this dealership. I found the exact car I was looking for online and clicked to reserve like it said to do. This prompted me to enter my info after which it said I would be contacted shortly. Already knowing I wanted to purchase the vehicle, I decided to just call instead. I spoke to Demetrius and inquired about the car I saw online. I asked him about putting down a deposit to reserve it and he said “We don’t really do that. It’s first come first serve.” Out of all the dealers I’ve spoken to, this was the first time hearing this. So then I asked for him to provide the price breakdown of the vehicle and I would take care of the finance portion. I gave him my information and never heard back from him. So I call back the next day and he tells me “You kinda got pushed to the back because my manager didn’t know when you would be in town.” So I explained to him my situation for the second time that I would be in town next month and would like to purchase the vehicle before I got there. Additionally, I was told that this vehicle was “in transit” and would not be on their lot for another 2 weeks. So it would actually workout perfectly. So he finally sends me the price breakdown. I review it and ask him about the more than $1200 worth of dealer markups, on a vehicle that they don’t even have, and I’m ghosted again. Not sure if this is typical business practice but definitely not a good look for a potential customer.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario

My sales person was Demetrius Andrus.

5.0
by Demetrius on Abr 27, 2022

My sales person was Demetrius Andrus. He did an amazing job at answering all of my questions and finding the perfect vehicle for me and my family!!! Would recommend

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

As somebody who owns a business and runs their business...

1.0
by Schmick on Ene 06, 2022

As somebody who owns a business and runs their business based off of customer feedback, I will be the first to say that every experience I’ve had at this dealership has been extremely dissatisfying. I’ve tried to contact the general manager a few times to address my latest issue and cannot receive a call back or get in touch with them. I recently spent nearly $300 on a new key fob. When I went to pick it up, the guy just handed it to me as if the process was done and I left. When I got home I realized that it had to be programmed, so when I called the dealership back they told me it would take a few hours. Why on earth would somebody just hand me my own key fob a custom to my car that would not even work without programming it? I just spent two hours there when I ordered it for my car to be serviced, which was significantly less than the five hours I spent the time before, but you would hope that at that point somebody would mention the programming at least during the ordering or pick up process, or the hours wasted at the dealership when they underestimated how long an oil change would take.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario

I would stay as far away (read California) from this...

1.0
by Share this with everyone on Dic 27, 2021

I would stay as far away (read California) from this place as possible. They took a willing and able buyer and blew us off after I complained about a $1300 dealer add on not mentioned in the price of the car. From Sales, to Finance to CJ Barnett, this place wreaks of dishonesty. Just try to argue about bogus charges, they simply will pull the rug out from under you and undo the deal. The BBB complaints pretty much tells the story.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario

This isn’t the first issue I had with them but it...

1.0
by PWDT4R on Nov 10, 2021

This isn’t the first issue I had with them but it definitely solidifies the fact that I will never go to this facility again for any future services. I went in for an oil change on my VW and I specifically told them not to run my car through the car wash because the front plate bracket cannot go through car washes. Well, onion creek VW employees just xxxx what a customer says and they wash it anyway. Well, that messed up my license plate, the bracket AND the reverse threading in my bumper. Now I have no way to fix it and my car isn’t legal since my license plate bracket won’t go in there anymore, thanks to their incompetence. A vehicle I was wanting to keep for years and years has lost basic functionality of remaining legal due to negligence. Someone at corporate VW needs to shut this place down. Anyone considering going to onion creek should just drive to literally ANY other dealer.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario

I received outstanding customer service from salesman...

5.0
by Mario Williams on Sep 15, 2021

I received outstanding customer service from salesman Reggie Collins . Collins was very knowledgeable on the mechanical and technology areas of my 2021 Atlas Grand Sport . He made sure I fully understood every detail of my vehicle prior to driving off . I plan on referring friends and Co workers to Mr collins .

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Terrible Customer Service- I leased a car from Onion...

1.0
by melaniebrace9999 on Sep 11, 2021

Terrible Customer Service- I leased a car from Onion Creek Volkswagon to lease a car in July 2017. I went to finance my 2017 Passat on June 18, 2021 and I called dealership to let them know I was comming in, to buy the car. I got there at 4:30pm and ask for the man I spoke to on the phone. He directed me to a new salesman whom was not trained to in purchasing leased cars. He was nice and pleasant. I told him that I was going for surgery on Monday June 21 for Acl Surgery and if could get this done quickly as I was not welling well. Well I waited til 8:30pm that night and still no fianacing of my car. When I talked to car salesman he said I would be interest rate would be 2.78% when I got to the fiance manager at 8:30 could not get that rate only 3.14. I had given a loaner vw passat, because the car was not inspected after 4 and half hour waiting. I left a 8:30 not happy at all. I was called the next day and was told I could not pick up my car as the front tires would not pass. I told saleman that was I was driving from Wimberley and would be picking up my car. I told the salesman that I was not sure if at the time is I was keeping the car.that why I did not put new tires on. Still not happy how I was treated. I called CJ (Vice President) two weeks ago and he told that would call me back in 30 minutes. I have called him back several times and he is not taking my calls. Thanks for nothing Melanie Brace

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario

Todd with two D’s in the servicing department is one of...

1.0
by Jordan.candelas on Jun 21, 2021

Todd with two D’s in the servicing department is one of the biggest crooks I’ve met, calling around due to a wheel lock and he told me I MUST/ONLY can bring it into the service area. After the fact of hearing I can take a picture of the wheel lock to barrow one of their master sets for a down deposit of $100 but yet he doesn’t let “anyone” barrow his master set at onion creek and you must get a service fee in order to get stuff done around here. Just terrible and I won’t take my VW Jetta to Onion Creek VW ever again.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario

I had an excellent first experience with the dealership...

4.8
by samusindi on Abr 10, 2021

I had an excellent first experience with the dealership through Ms. Rosemary. She was awesome the way she answered all my questions (I had a lot) and helped all through. They kept in touch even after the sale. All the team there was very friendly! I can’t thank them enough.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Bad service! We bought an SUV with a car care service for...

1.0
by Uyen Phan on Abr 06, 2021

Bad service! We bought an SUV with a car care service for oil change and was told the service can be redeemed at any VW dealership. Due to personal circumstance we had to drive the car to CA and was refused service at a CA dealership and was told that it can only be used at the dealership that sold the package (Onion Creek VW). We contacted Onion Creek VW to cancel the package bc the car need to stay in CA for a while and was told that they will email us the form to cancel. We waited a week and they never did. We got lie to and now stuck with the package that was paid for but can not be used. I do not recommend this dealership

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
La información sobre los vehículos proporcionada en este servicio la suministra el vendedor u otros terceros; Auto.com no es responsable de la exactitud de dicha información. Auto.com proporciona este servicio y los materiales sin declaraciones ni garantías de ningún tipo, ni expresas ni implícitas. Consulte nuestras condiciones de uso para más detalles.