Napleton Chrysler Jeep Dodge RAM

4.4

Horario de funcionamiento

Service
Monday
7:00am–8:00pm
Tuesday
7:00am–8:00pm
Wednesday
7:00am–8:00pm
Thursday
7:00am–8:00pm
Friday
7:00am–8:00pm
Saturday
7:30am–5:00pm
Sunday
10:30am–5:00pm
Sales
Monday
8:30am–9:00pm
Tuesday
8:30am–9:00pm
Wednesday
8:30am–9:00pm
Thursday
8:30am–9:00pm
Friday
8:30am–9:00pm
Saturday
8:30am–9:00pm
Sunday
10:30am–7:00pm

Coches en el lote

64 coches disponibles Ver todos los coches

Opiniones del concesionario

4.4
Rating and reviews of Napleton Chrysler Jeep Dodge RAM are from Cars.com and DealerRater.com

925 reviews

WORST JEEP DEALER IN FLORIDA

1.0
by Dave on Oct 02, 2022

THREE BAD EXPERIENCES in a row. I'll mention the most recent two. Had an appointment on 9/25/22 for check engine light and oil change. Arrived, sign on door said CLOSED due to staff shortage. Left vehicle with sales guy for next day. After calling and leaving 4 voice messages (including one directly in a mangers VM box), and no one returning calls, 3 DAYS LATER, I went up there on Wednesday. Service tells me its all ready to go. I pull out and check engine light is still on. Guy there tells me mechanic already left and of course the manager is also out. The following Sunday I take it up to CENTAL FLORIDA JEEP -- KUDOS to them. They had me in and out the door in 20 minutes. On 11/8/2021 I was there for an oil change and was told it would take 60-90 minutes. 6 hours later, still sitting there, I inquire about the ETA for the 3rd time and told no one can start it for an hour because they had a staff meeting. So I sat there another whole hour while 15+ abled bodies crowded into an office laughing, joking, having a good time, while 7 hours now ticked off on my watch! AVOID THIS PLACE AT ALL COSTS! THEY DO NOT CARE ABOUT YOU!

Customer service 1.0 Buying process 1.0 Quality of repair 3.0 Overall facilities 2.0 Overall experience 1.0 No lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.

In response to dealership Manager Mr. Saunders.

1.0
by Ibrahim Perez on Sep 29, 2022

Mr. Saunders, now I know why your dealership runs so poorly!!! I wrote a review about my worst service experience at your dealership when I took my Jeep for warranty service repair and you respond publically to my review without paying any attention to what you are writing. Once again, my jeep was in the shop for 4 weeks, I did not get a loaner when my jeep was getting fixed, and the service manager acted like he was doing me a favor by not charging me for a loaner I did not get. The service department charged my extended warranty for a rental even though I did not get one. But the end of the story is that my jeep has broken parts under the hood, the engine makes a rattling sound that was not there before, and the hood, the fenders, and the inside were dirty. I suggest that next time Mr. Saunders, you, and your staff be more careful how you address your customers because Mr. Justin the service advisor disrespected me several times by addressing me with a street nickname instead of my name or last name, and you should look into what happens in your dealership before responding to a review from a respectful customer. I hope next time I hear from you, is to let me know a time and day to bring my vehicle back to make things right for once. The following step will be to contact the BBB to generate a formal complaint against the Napleton Chrysler Jeep Dodge Ram of Kissimmee, FL.

Customer service 1.0 Quality of repair 1.0 Overall facilities 2.0 Overall experience 1.0 No lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.

Mr. Saunders, now I know why your dealership runs so

1.0
by ibri24 on Sep 29, 2022

Mr. Saunders, now I know why your dealership runs so poorly!!! I wrote a review about my worst service experience at your dealership when I took my Jeep for warranty service repair and you respond publically to my review without paying any attention to what you are writing. Once again, my jeep was in the shop for 4 weeks, I did not get a loaner when my jeep was getting fixed, and the service manager acted like he was doing me a favor by not charging me for a loaner I did not get. The service department charged my extended warranty for a rental even though I did not get one. But the end of the story is that my jeep has broken parts under the hood, the engine makes a rattling sound that was not there before, and the hood, the fenders, and the inside were dirty. I suggest that next time Mr. Saunders, you, and your staff be more careful how you address your customers because Mr. Justin the service advisor disrespected me several times by addressing me with a street nickname instead of my name or last name, and you should look into what happens in your dealership before responding to a review from a respectful customer. I hope next time I hear from you, is to let me know a time and day to bring my vehicle back to make things right for once. The following step will be to contact the BBB to generate a formal complaint against the Napleton Chrysler Jeep Dodge Ram of Kissimmee, FL.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario

While Napleton Dodge Ram Jeep has a great inventory,

2.0
by Sheepdog1811 on Ago 31, 2022

While Napleton Dodge Ram Jeep has a great inventory, their service department is a S#!t show when it comes to customer service, communication and knowledge of the service advisors. I had a recall that was scheduled 1st thing in the am, told when ordering the recall part weeks before it was a 3-4 hr job, told again when dropped off. Let them know I needed it back that evening. Called several times during the day. Left voice mail. No call back. Left message for service supervisor, no return call. At almost 6pm got a text saying basically "sorry, tech still working on it. He will be done in the morning" well morning came and went. Called was told my service advisor wasn't in and no other advisor had the time to go check on it. Called service manager again. Left message again. Finally had to uber to the dealer to find out what was going on. They locates the service manager Scott, who gave me a run around and basically said his service advisor have no knowledge of how long service jobs take, only the tech and he does. (UH there are service bulletins on recalls that explicitly give repair time frames) also told no loaners vehicles were available because they were on a 2 week wait list. We'll there was a loaner vehicle on their lot both days. Almost 1pm and still not ready yet. I say if you need anything more difficult than an oil change and you can't talk directly to the tech that is going to work on your vehicle, go elsewhere. I just hope the actually techs/mechanics are good.

Customer service 1.0 Overall experience 2.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

We are sorry that you did not have a good experience at the dealership. We are glad that we were able to get the back ordered part for the recall repair and get that handled. If you have any issues in the future, please feel free to contact me directly and I would be happy to assist. Thank you Mike Saunders GM

Brandon Arguelles a great sales person

5.0
by Tarawatee Seekaran on Ago 29, 2022

We are a returning customer to Napleton this is our 3rd vehicle we buying for Napleton. Walk in there and Brandon approach us right away. As what we looking for and from that we walk out of there very happy. Your team members are very helpful. Especially Brandon Arguelles and Carlos. So thank you Napleton for wonderful service. Tarawatee Seekaran

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels! Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700

I took my car for repairs and was disrespect by the

1.0
by ibri24 on Ago 20, 2022

I took my car for repairs and was disrespect by the service advisor and the service manager. After 2 months battling with them, I did not get a rental from them. After the repairs were done, they left parts loose under the hood, broken parts, they did not explain to me what they did to it, they wanted to charge me for rental vehicle, and after all that, they did not even wash the car as a courtesy to their customer. Good luck if you go to this place.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

We are sorry that you did not have a good experience at the dealership. Our customer’s satisfaction is our #1 priority. We are sorry that he parts took so long to arrive so that we could complete your repairs, but we are happy that we were able to provide you the rental car at no cost to you as a show of good will. I am glad that you have your vehicle back and in good working condition. If you need any assistance in the future, please feel free to reach out to me directly. Thank you Mike Saunders GM

Stopped in to look at new Grand Cherokee.

1.0
by Informed buyer on Ago 19, 2022

Stopped in to look at new Grand Cherokee. Every Grand Cherokee on the lot had the Manufacturer’s MSRP window sticker removed and replaced with a 3”x6” Napleton sticker that asserted MSRP, and added $5,000 market adjustment! One vehicle also added $399 for a bug deflector on the hood. How is that for a first impression?

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario

they use "SUNBIT" to scam people

1.0
by jose on Ago 09, 2022

took my 2007 jeep wrangler there.. they told me it was almost 2k to fix.. through them took out a "sunbit" loan to pay.. still not fixed.. they told me that i needed another "sunbit" loan.. to fix.. (the second time) ... it got worse! now they want me to take a 3rd loan to fix for the 3 rd time ..

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.
Respuestas del concesionario

Hi Jose, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out at (407) 483-7700 and we will do our best to make this better. We hope to hear from you soon.

You want the job done right the first time?

1.0
by DD96 on Jul 28, 2022

You want the job done right the first time? Do not go here! I had a wheel alignment completed and it was done incorrectly. My steering wheel was turned a quarter left to stay straight. I also purchased a tire rotation that was never completed. I know this because my tires had more thread in the rear, and I needed them moved to the front. I called Scott, the service supervisor, and I NEVER got a call back from him. THIS PLACE ONLY CARES ABOUT THE $. Just look at all the “market adjustments” on the lot. To get my wheel alignment and tire rotation, I had to make two trips to this dealership totaling 4 hours, including service. I wasted gas because it’s located 15 miles from my hotel there and back twice. Worst of all, I wasted vacation time. Mindy was the only service advisor to care. She showed empathy and wanted to assist in every way she could. She should be in a management position. True leaders care. DO NOT GO TO THIS DEALERSHIP UNLESS YOU WANT YOU WANT YOUR $40K VEHICLE MISHANDLED!!!! Spanish (Espanol) ¿Quieres que el trabajo se haga bien la primera vez? ¡No vayas aquí! Tenía una alineación de ruedas completada y se hizo incorrectamente. Mi volante giró un cuarto a la izquierda para mantenerme recto. También compré una rotación de neumáticos que nunca se completó. Lo sé porque mis neumáticos tenían más rosca en la parte trasera, y necesitaba que se movieran a la parte delantera. Llamé a Scott, el supervisor de servicio, y NUNCA recibí una llamada de él. ESTE LUGAR SOLO SE PREOCUPA POR EL $. Basta con mirar todos los "ajustes de mercado" en el lote. Para obtener la alineación de mis ruedas y la rotación de los neumáticos, tuve que hacer dos viajes a este concesionario por un total de 4 horas, incluido el servicio. Desperdicié gasolina porque se encuentra a 15 millas de mi hotel de ida y vuelta dos veces. Lo peor de todo es que perdí el tiempo de vacaciones. Mindy fue la única asesora de servicio que se preocupó. Mostró empatía y quiso ayudar en todo lo que pudo. Ella debería estar en un puesto de gestión. A los verdaderos líderes les importa. NO VAYA A ESTE CONCESIONARIO A MENOS QUE DESEE QUE SU VEHÍCULO SE MANEJE MAL!!!!

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Hola, gracias por contactarnos. Trabajamos arduamente para brindar a cada uno de nuestros clientes la mejor experiencia automotriz, pero parece que realmente lo decepcionamos. Si estaría dispuesto, nos gustaría intentar cambiar su experiencia. Cuando tenga la oportunidad, comuníquese con nosotros al (407) 483-7700 y haremos todo lo posible para mejorar esto. Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700

Worst customer service ever.

1.0
by Camissant on Jun 08, 2022

Worst customer service ever. I’ve been contacting them for a simple history of my services done through them and I’ve been getting the run around since. Every day it’s a different reason why I can’t get it sent to me. Either an excuse or I get hung up on by their service department.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Hi, we're disappointed to hear of the negative experience you had at our location. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact Napleton's Kissimmee Chrysler Dodge Jeep Ram at (407) 483-7700 .

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