Moss Bros Volkswagen of Moreno Valley

4.7

Horario de funcionamiento

Service
Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
8:30am–9:00pm
Tuesday
8:30am–9:00pm
Wednesday
8:30am–9:00pm
Thursday
8:30am–9:00pm
Friday
8:30am–9:30pm
Saturday
9:00am–9:30pm
Sunday
9:30am–9:00pm

Coches en el lote

52 coches disponibles Ver todos los coches

Opiniones del concesionario

4.7
Rating and reviews of Moss Bros Volkswagen of Moreno Valley are from Cars.com and DealerRater.com

238 reviews

Predators

1.0
by Ateeq Gill on Ago 03, 2022

Poor service bad customer service they are just sitting there to rip you off and try to take money out of your pocket as much as they can they won’t tell you the exact amount and will make you to sign the contarct.we really had a bad experience going there..Folks if you wanna save your money go some where else they are just predators.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Thank you for your feedback. My name is David Ortiz and I want to thank you for giving Moss Bros the chance to earn your business. I would like to get in touch with you so that I can begin to help resolve any issues you might be having. Please call me at 951-485-4188 Ext 8122.

Old school sales Lies Lies Lies

1.0
by Marci on Jun 26, 2022

VW Mos Bros lies to get you in the door for an appt. Very old school sales where bullying, lying and putting you in a chair for hours is the way they think sales works. No respect for the buyer. There are a number of dealer to choose from without dealing with them. I asked more than once on phone if the car I wanted was available and on the lot before paying $50 in gas to drive there. I was told yes and made appt. Once I got there they said car wasn’t there and , “oh I told someone to call and tell you didn’t they call you??” Go elsewhere, buyers be warned. I wouldn’t suggest this dealership to anyone.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.
Respuestas del concesionario

Thank you for your feedback. My name is David Ortiz and I want to thank you for giving Moss Bros the chance to earn your business. I would like to get in touch with you so that I can begin to help resolve any issues you might be having. Please call me at 951-485-4188 Ext 8122.

Old school sales.

1.0
by mmandjnewman on Jun 26, 2022

Old school sales. Lies to get you in the door. They think wearing you down will make the sale. It’s sad and 2022. Grow up and treat people right. There’s no one to contact to complain to because no one really cares. It’s one of those companies that figures if some people are screwed over it’s ok as long as a few people are also happy. Plenty of other dealerships to go to. Please don’t put money in these peoples pockets to suggest their tactics are ok.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario

David Ortiz and Staff are incredible, they get the sale

5.0
by leebartelmey15 on May 16, 2022

David Ortiz and Staff are incredible, they get the sale done! They are Awesome!! LVB.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for taking your time and leaving such a great review, we appreciate you.

Thanks!!

The advertised price is not the price; they add thousands

1.0
by X on Mar 14, 2022

The advertised price is not the price; they add thousands to the 'price' in the form of 'accessories' that they claim cannot be removed. 'Accessories" must be their legal (but unethical) way to skirt the legal definition of 'price'; when challenged they resort to "it's in the disclosure"! It is, unfortunately, classic used car sales behavior, but raises the question of why Cars.com permits this kind of false listing on their site. Other sites that actually sell cars list actual prices, show delivery costs, and are clear about what it will finally cost the buyer. By permitting false advertising Cars.com enables dealers to abuse customers. So Cars.com deserves to share this 1 star review. [Full disclosure: in the end I shamed them into honoring the original price, purchased the car and am happy I did. But the process was excruciating and my review is based on what seems to be their standard operating procedure.] Good luck!

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

My name is David Ortiz and I am the General Manager here at Moss Bros. Volkswagen and I would personally like to get involved with this and see what I can do to help you. Please call me at 951-247-8000 ext. 7122. Thank you and I look forward to speaking with you.

DO NOT BUY HERE! Over 30 days after our trade in and...

1.0
by Hputnam87 on Dic 16, 2021

DO NOT BUY HERE! Over 30 days after our trade in and purchase and they are so incompetent they still have not completed the required paperwork for the DMV or lender after days and days calling to get them on it! Their contractual obligation is 10 DAYS! And then after dealing with their disrespectful manager, David Ortiz, who is equally inept and yells and insults the customer he said let’s “unwind” the deal, he wants me to return a vehicle while he has mine and pretend it never happened like that’s how a contract works all because couldn’t get the contract done on time on his end! Laughable. Needless to say their own attorney has had to get involved and undo all the damage David and his dealership has done! Should have listened to family who bought their vehicle elsewhere and had nothing but a pleasant experience with superb customer service!

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Heather, This is David Ortiz, I'm sorry about your experience. I would like to speak to you directly so we can speak about what happened. Please give me a call at your convenience. 951-485-4188 ext 8122

Why are you pretending you don’t have my personal cell phone number or that I haven’t emailed you over and over and you refuse to respond? I have asked you continuously for the receipt of paying the DMV registration fees which you promised to do yet you can’t seem to follow up on anything. I have wasted countess hours dealing with your incompetence and then on here you pretend you are willing to take my calls without being rude to me. How about you finish what you said and give me the receipt for the payment made to the DMV so I stop wasting my time with your dealership. I find it gross you are pretending on here to give any decent customer service. Making it a point to tell everyone I know about you and your dealership! You don’t deserve anyones business, you have zero ability to work with customers.

Unfortunately this dealer uses a bait and switch...

1.0
by stiickz on Sep 23, 2021

Unfortunately this dealer uses a bait and switch technique. After driving to this dealership 2 times to talk about a vehicle we couldn't come to an agreement on a price and I was ok with that. However, on the third day, I received a call from Jaime offering me the price that I was after. He said they could do that price and asked how fast I could get to the dealership. I live on the other side of Moreno Valley so I told him 10-15 min. While on my way (One exit away) I get a phone call from Jaime again saying he is very sorry but the General Manager told him they couldn't do the price he offered. Since I was already so close I told him I would talk to him shortly. Once in the dealership Mitchel, Jaime's manager, explained that it wasn't an actual offer, he was asking "IF" they could do that lower price, when "CAN" I come. However Jaime admitted to being new and in training and that he made a mistake and he though it was an offer, not an "IF". Either way, I drove all the way down there on a deal that they wouldn't honor. So I asked to speak to the person who said no, they said that was the GM. They explained that the GM was busy...he doesn't normally talk to customers...could I come back the next day to talk to someone else...the GM isn't available. I answered no, I am here, the GM is the person who said no, so I want to talk to them. Then I asked for his name and no one would tell me. I knew his name was David but when I asked for his last name, they stayed silent. I just looked online and was able to find his name, Davis Ortiz, but it's amazing that they wouldn't even tell me his name. After sitting in the office for 15-20min waiting for the GM, the salesman says "hey, it's 6:30 I'm off, so I'm going to leave now" so I get up to go to David Ortiz's office and wait for him there but to my surprise he is strolling around the lobby, the employees never tried to get him, he didn't even know that they called and made me an offer. In California a verbal contract is legally binding, Jaime offered me a car for a set price. The GM said no it was just posturing, however, Jaime already admitted to making a mistake. He thought it was in fact an offer. So why would he posture if he thought he was making an offer? The point of this story is that after three trips to this dealership, a false offer to get me to drive to the dealership again, and lots and lots of unnecessary waiting. I am very disappointed in this dealership. I had bought from them before, but I won't ever buy from them again. I work in a field that I interact with many city officials and the entire Moreno Valley Community, you can bet that I will spread the word to go somewhere else.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Christian, this is David Ortiz, I am here to continue the conversation. Please give me a call at your earliest convenience. 951-485-4188 ext 8122.

Bait and switch

1.0
by Christian on Sep 23, 2021

Unfortunately this dealer uses a bait and switch technique. After driving to this dealership 2 times to talk about a vehicle we couldn't come to an agreement on a price and I was ok with that. However, on the third day, I received a call from Jaime offering me the price that I was after. He said they could do that price and asked how fast I could get to the dealership. I live on the other side of Moreno Valley so I told him 10-15 min. While on my way (One exit away) I get a phone call from Jaime again saying he is very sorry but the General Manager told him they couldn't do the price he offered. Since I was already so close I told him I would talk to him shortly. Once in the dealership Mitchel, Jaime's manager, explained that it wasn't an actual offer, he was asking "IF" they could do that lower price, when "CAN" I come. However Jaime admitted to being new and in training and that he made a mistake and he though it was an offer, not an "IF". Either way, I drove all the way down there on a deal that they wouldn't honor. So I asked to speak to the person who said no, they said that was the GM. They explained that the GM was busy...he doesn't normally talk to customers...could I come back the next day to talk to someone else...the GM isn't available. I answered no, I am here, the GM is the person who said no, so I want to talk to them. Then I asked for his name and no one would tell me. I knew his name was David but when I asked for his last name, they stayed silent. I just looked online and was able to find his name, Davis Ortiz, but it's amazing that they wouldn't even tell me his name. After sitting in the office for 15-20min waiting for the GM, the salesman says "hey, it's 6:30 I'm off, so I'm going to leave now" so I get up to go to David Ortiz's office and wait for him there but to my surprise he is strolling around the lobby, the employees never tried to get him, he didn't even know that they called and made me an offer. In California a verbal contract is legally binding, Jaime offered me a car for a set price. The GM said no it was just posturing, however, Jaime already admitted to making a mistake. He thought it was in fact an offer. So why would he posture if he thought he was making an offer? The point of this story is that after three trips to this dealership, a false offer to get me to drive to the dealership again, and lots and lots of unnecessary waiting. I am very disappointed in this dealership. I had bought from them before, but I won't ever buy from them again. I work in a field that I interact with many city officials and the entire Moreno Valley Community, you can bet that I will spread the word to go somewhere else.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 4.0 Overall experience 1.0 No lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.
Respuestas del concesionario

Christian, this is David Ortiz, I am here to continue the conversation. Please give me a call at your earliest convenience. 951-485-4188 ext 8122.

Thank you to Joseph the sales manager and David

5.0
by Sal Ferondi on Jul 07, 2021

Thank you to Joseph the sales manager and David the sales person

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for such a detailed insight on your experience, we hope to see you soon and wish you a great day.

The best customer service!

5.0
by Alyssa Adamson on May 07, 2021

Amazing customer service!. Heriberto was the salesman who I worked with. Extremely personable and pleasant to work with. He was very straightforward and explained everything very well. This had to be the best experience I've ever had with a dealership. My previous experience was with Mercedes Benz where I spent a good 4-5 hours during the car buying process. Just because the car is "luxury" doesn't mean you'll receive quality customer service. What made the difference for me at Moss Bros was that Heriberto really listened to me and he accommodated my needs. We first talked on the phone and I told him I had two main concerns. I didn't want to spend all day (my one day off) at the dealership and I was going to have to get to the dealership late because I didn't have a car and needed to grab an uber. Heriberto heard this and made sure I was able to complete all the necessary paperwork and applications electronically so when I arrived I was there maybe an hour at most. And, the way I got there was not by uber, but by the dealership. Heriberto arranged for someone to pick me up from my home, in the car I wanted, and drive me to the dealership. Moreno Valley to Anaheim is a bit of a drive, but he made it happen. By the way, I don't like these types of surveys. I never complete them. I'm too busy but I had to do this one. Heriberto deserves to be acknowledged for representing Moss Bros extremely well. He's worth investing in. Lots of potential with this young man. Amazing team at Moss Bros! Excellent customer service. Thank you so much. Love my new Atlas Cross Sport!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

We wanted to thank you for not only allowing Moss Bros. the opportunity to earn your business but also for taking the time to leave us a 5-star rating. It means a lot to us as a company and motivated us to work even harder for you next time. Please reach out to us if there is ever anything I could assist you with in the future. Thank you.

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