Moss Bros. Honda of Moreno Valley

4.7

Horario de funcionamiento

Service
Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
8:30am–9:00pm
Tuesday
8:30am–9:00pm
Wednesday
8:30am–9:00pm
Thursday
8:30am–9:00pm
Friday
8:30am–9:30pm
Saturday
9:00am–9:30pm
Sunday
9:30am–9:00pm

Coches en el lote

111 coches disponibles Ver todos los coches

Opiniones del concesionario

4.7
Rating and reviews of Moss Bros. Honda of Moreno Valley are from Cars.com and DealerRater.com

934 reviews

Excelente atención y amabilidad

5.0
by Martha navarro on Sep 02, 2022

Muy amable el personal de refacciones una rapidez y eficacia para atender al cliente el buen trato que me ofreció de llevarme y traerme a mi domicilio

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

We wanted to thank you for not only allowing Moss Bros. the opportunity to earn your business but also for taking the time to leave us a 5-star rating. It means a lot to us as a company and motivated us to work even harder for you next time. Please reach out to us if there is ever anything I could assist you with in the future. Thank you.

Bait and switch!

1.0
by a-buyer on May 21, 2022

Bait and switch! A new listing popped up online this morning. I called to ensure the car listed on auto trader was still available before visiting. After a 45 minute drive to the dealership they gave me the run around. First rep lied saying they talked to the person I had an appointment with and that I had the name wrong. When we found the guy I had apt with, he said the car was no longer there.

Customer service 2.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

My name is Dave Oley and I am the General Manager here at Moss Bros.(dealership and I would personally like to get involved with this and see if there is anything I can do to help resolve any issues you may have had with us. Please call me at 951-486-9366 ext. 6122. Thank you and I look forward to speaking with you

DONT TRHUST THEM

1.0
by Humberto O. on May 08, 2022

I dislike this Dealer Honda of MV. a CR-V ex of $32,030.00 they Inflate price to $49,894.72. I know have to pay taxes an finance 3%. but not $17,864.72. After call 10 -15 times not resolution to this UNHAPPY costumer.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

My name is Dave Oley and I am the General Manager here at Moss Bros. Honda and I would personally like to get involved with this and see if there is anything I can do to help resolve any issues you may have had with us. Please call me at 951-486-9366 ext. 6122. Thank you and I look forward to speaking with you

Maintenance

5.0
by Janet Telles on Abr 26, 2022

Scott is my go to guy and always makes sure that my car is serviced and that I am treated well. The employees are the reason I bring my car to Moss for service.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.
Respuestas del concesionario

We wanted to thank you for not only allowing Moss Bros. the opportunity to earn your business but also for taking the time to leave us a 5-star rating. It means a lot to us as a company and motivated us to work even harder for you next time. Please reach out to us if there is ever anything I could assist you with in the future. Thank you.

Car Service/Parts replacement Review

5.0
by Erma White on Abr 25, 2022

As always, Frankie Thompson is polite, caring, helpful, and honest when he gives me information about services to be performed on my car. I am completely satisfied with Frank’s excellent representation of what a service agent should be.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.

Superb Customer Service

5.0
by Shannon Culver on Abr 19, 2022

Frankie Thompson is and has been my service representative since 2006, beginning at a different location. I was a resident of Moreno Valley for 15 yrs and then moved to Los Angeles. I commute 120 miles round trip to Moss Bros to have my vehicles serviced. Not ONE time have I been disappointed with the swift action and attentiveness to ensuring that all (3) of my Honda Accords are taken care of. Frankie Thompson is your guy. It would be a huge loss for ANY company to lose such a valuable team player. Continued THANKS and APPRECIATION to Mr. Thompson.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.
Respuestas del concesionario

My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for such a detailed insight on your experience, we hope to see you soon and wish you a great day.

Best car purchase experience ever!

5.0
by Diana & Michael Lara on Mar 30, 2022

Everyone who helped us had awesome customer service! This was definitely the quickest and easiest vehicle purchase experience my husband and I ever had. We will definitely be back in the future for another vehicle.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

We wanted to thank you for not only allowing Moss Bros. the opportunity to earn your business but also for taking the time to leave us a 5-star rating. It means a lot to us as a company and motivated us to work even harder for you next time. Please reach out to us if there is ever anything I could assist you with in the future. Thank you.

It was a horrible experience.

1.0
by schasman on Mar 12, 2022

It was a horrible experience. The car I was scheduled to see was not there for me to see or drive. I was kept waiting for hours while they either ignored me or tried to sell me a different vehicle...not what I waned. Then low-balled the offer for my trade-in. As I was leaving in disgust, the manager chased me out the door to my vehicle. It was awful!!!

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Thanks so much for the valuable feedback. I am so sorry to hear that your ownership experience has not been what you expected it to be. I would appreciate if you could reach out to me, as I do not have enough information to contact you directly. I am Mike Hauso, the Service Director, and my phone number is 951 486-9366 x6279. I am hopeful that I can help you to feel better about your Honda and our efforts to help with your vehicle needs.

Great service

5.0
by Andre H on Ene 29, 2022

I was impressed by the customer care and short wait time. Frank Was very informative and helpful with my car needs. I will make Moss Bros my new service and purchase stop.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.
Respuestas del concesionario

As the General Manager, I wanted to thank you for not only allowing Moss Bros. Honda the opportunity to earn your business but also for taking the time to leave us a 5-star rating. It means a lot to us as a company and motivated us to work even harder for you next time. Please reach out to me if there is ever anything I could assist you with in the future. Thank you. Sincerely, Dave Oley

RUN RUN RUN and stay far away. We’ve purchased a lot of...

1.0
by mamaxfour on Ene 28, 2022

RUN RUN RUN and stay far away. We’ve purchased a lot of cars and this has by far been the shadiest run operation we’ve ever seen. Want to buy a car without ever being shown any numbers? This is your place. Like an old fashioned bait and switch? Like having your credit run 9 times? Then this is the place for you. We left after spending a week emailing back and forth and hours wasted at the dealership without purchasing because of how unbelievably shady their practices are. We literally were never shown numbers. Just told repeatedly that “we were good”. Can’t tell you how many times we asked to see the numbers in writing and never did. RUN.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
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