McGrath Arlington Kia

3.8

Horario de funcionamiento

Service
Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Coches en el lote

104 coches disponibles Ver todos los coches

Opiniones del concesionario

3.8
Rating and reviews of McGrath Arlington Kia are from Cars.com and DealerRater.com

544 reviews

I stopped by twice to do test drive on Tesla with prior

1.0
by Kirill on May 10, 2022

I stopped by twice to do test drive on Tesla with prior appointment. Both times car was not available because of the battery issues

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario

Zack and Chris are the best people to work with, this Kia

5.0
by Earl on May 07, 2022

Zack and Chris are the best people to work with, this Kia dealership is by far the best in Chicagoland!

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Easy Experience

5.0
by C Tighe on Abr 22, 2022

Abdullah was awesome! He was super approachable and made the experience as painless as it could be. The whole staff was really professional. Honestly in all my care buying experiences, I think this would be number one. Would recommend!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Thank you for the great review. PLease let your friends and family know we are here to help.

xxxxxxxx

1.0
by Matt on Abr 22, 2022

I spoke with Gigi last weekend regarding purchasing a Kia Sportage. I asked plainly "do you have a market adjustment, and if so, what is it?" To which she responded, "we have no market adjustment". She then stated that they do not accept deposits, and the only way to secure an incoming vehicle was to finish the papers ahead of time. I was not planning to finance the vehicle, which meant paying the entire cost of the vehicle prior to pickup, which is unheard of. To make this all better, Gigi informed me that she needed to have a "specialist" help me. This guy didn't call me. I reached out again the next day and eventually did hear back. What ensued was the most offensive and blatant runaround I have ever endured. "Hans" was my specialist. He would call me and then put me on hold as if I had called him. They would text me saying "YOU need to call us". Excuse me? You are selling ME a car, not the other way around. To cap it all off, Hans goes back on Gigi's claim of no market adjustment when he charged $2600 for paint protection. A whole $50 worth of material and $30 worth of labor for $2600. After I told him I wouldn't be paying that, he said he would talk to his sales manager about it. I never got another call back. I purchased my Sportage 2 days later for MSRP from somebody else. Arlington Kia blatantly lies about their prices, and is deceptive in their business practices. Lastly, on top of all of that, they are just nasty people to talk to.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.
Respuestas del concesionario

Hi Matt Please give me new car manager Chris a call at 847-202-3900 ext 5209 so we can see what happened here. We want to apologize for the inconvenience. Not to make up any excuses but Hans is new here and was probably not familiar with how to go over numbers. Once again very sorry for the inconvenience.

Glad to finally get a new car

4.0
by AW96 on Abr 18, 2022

I worked with Hans and I was really happy to finally get a new car. He was a very nice guy who answered all our questions and was very helpful.

Customer service 4.0 Buying process 3.0 Quality of repair 4.0 Overall facilities 4.0 Overall experience 4.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.

The staff at this dealership are deceptive and blatant

1.0
by demetramb on Abr 15, 2022

The staff at this dealership are deceptive and blatant liars. I have included evidence of my conversation with one of the sales associates. I asked if they are still selling at MSRP and she told me there is “no market adjustment.” My experience here has resulted in a hard inquiry on my credit report against my wishes, and I will be disputing the inquiry and reporting them for false advertising to the appropriate agencies. I have been in the market for a new car since my Optima was in a total loss accident last month. I live in Georgia, where the cheapest markup for a 2023 Sportage is $1723. I had been calling dealerships on the east coast for the past few weeks trying to find a Sportage at MSRP. I spoke with Gigi at McGrath Kia about purchasing a Kia Sportage. I asked her twice over the phone if there was a market adjustment/markup on the vehicle. She told me NO and kept pushing me to fill out a credit application. She told me that I could not reserve the car I was interested in but that I had to purchase the car before it got on the lot. I once again asked her via text if they are selling at MSRP and she said “there is no market adjustment.” The following day, I told her that I need the out the door price of the vehicle before they run my credit. I told her I did not want to begin the financing process without an out the door price. She kept telling me the sales specialist would call me with the out the door price. Today, I texted her to remove my name from their system and that I was no longer interested in purchasing a vehicle from them, because after two days, I still hadn’t received an out the door price. Hours after sending her that text, she had the specialist call me who told me that the price of the vehicle was 37,xxx which is $3000 above the MSRP of $33,xxx. I told him that Gigi said there was no market adjustment. He responded that the $3000 isn’t technically a market adjustment because it is a “value add-on” instead of just “air”. I asked him why I would travel all the way to Illinois from Georgia if I still have to pay a $3000 markup … there’s a dealer 15 minutes from me with the exact trim level I want and they are charging a $3600 markup after negotiations. In the end, he did not honor what his colleague told me about there being no markup/market adjustment. They ran my credit without my permission and now I have a hard inquiry in my report for the next two years. I understand that I am not local, but this is no excuse for such blatant lies, carelessness and deception.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

You keep using a False name here. You keep going on different sites claiming false information. We are pursuing legal action if you do not remove this from all sites. You submitted a credit app for us to run your credit. You are also upset that you did not get the car at the price you wanted. Please look at what you are stating. We do not have market adjustments on our cars. Please go and buy your car in GA as you stated and let us continue to sell cars to customers that appreciate good service and great deals from a dealership that has been around for over 70 years.

NO Deal!!! SHADY

1.0
by Josh on Mar 12, 2022

Worst dealership to do business with. Made calls to inquire on a car. Asked for social security upfront to run credit app. They do this because they know you don't want multiple inquiries on your credit and this makes you sticky to their dealership. Agreed on internet price tax title and license on the phone and made an appointment to come in. Car wasn't available to test drive and needed work. Made another appt to come in. They kept trying to run credit before we could agree on numbers. When they finally did give me a breakdown they were trying to add 4k in fees that are nothing but pure profit for dealership. I don't need my car washed at your dealership! They would not sell car for the price advertised. Wasted lots of time because dealer wants to engage in shady business practices. Don't let them do a credit app until you agree on price. Don't let them charge 1000s of dollars for things that have no real value! STAY AWAY!!!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.

I worked with George’s Res and Firas Syriani to find a

5.0
by E83 on Feb 26, 2022

I worked with George’s Res and Firas Syriani to find a vehicle for my 70+ mother who was looking to replace her 2006 car. They understood what we were looking for and my concerns. Good salesman and good sales manager. Appreciate that they were willing to work to get a deal done. As a former salesperson it is good to come across people who make it a pleasure and easy process. Cody Hamel made the finance process seamless and easy.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Negotiated well with me to close the deal in fast!

5.0
by Harri Broman on Feb 21, 2022

Great service over all. Friendly staff, nice atmosphere. Worked hard on the deal on purchase of a new car. Will pass on to people who are looking to purchase cars in the future.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.

0 stars but thanks for the unlimited free water bottles...

1.0
by Dont Ignore The Red Flags! on Ene 31, 2022

0 stars but thanks for the unlimited free water bottles you guys constantly offered. Workers here are unprofessional & they have terrible negotiations skills. When I arrived, I noticed that the cars on the lot didn't have prices on them so we went inside & someone by the name of cliff was free to help us. Out of a few cars I was interested in, I saw a 2020 jeep Sahara wrangler that he let me test drive. During the test drive, I got pulled over because the car had no plates & I was given a warning ticket for being stopped without registration. I'm not sure how this could affect me in the future, but once I got back, I told him he said “ my bad “ ill pay for the ticket. I let him know that it was a warning ticket & he replies with the plates must have fallen off your the second person this happens to. While we were on the lot, he was quoting my father in law 48k & that my monthly payments should be around $900/month. Once we sat down at his desk, we pointed out that if you search the car on their site, it shows up as 43k. He says that i was giving you the price for the wrong car, “ my bad. “ He asked me about my credit, & if I had any paystubs, I showed my paystubs, & he went to the backroom & came out to let me know that they “ predicted “ that I would have to pay over 500 -600 every 2 weeks or $1100-1200 monthly. That price was absurd. I asked him how they are getting this math without checking what the bank is willing to approve me for? So he goes back to the back office, & this time he comes out with a printed paper where it says that If I am comfortable paying that price & to sign it. Again I asked wait for how many years? I'm not given any information to go back from? I didn’t think it would be that much since I don't use my credit much & I have been approved for bigger loans with far less monthly payments. Once I started to do the math, a 42k 2020 used car was being sold at 80k. I have been to numerous dealers & never dealt with such a hostile environment when asking a question on where this information is coming from. I asked them if I could see my credit score or what the banks are sending back so I can confirm if everything is accurate. He simply said no, we can't print that. I asked could you atleast let me know the warranties or functions of what I'm paying for? He pulled up carfax on his computer tells me that I could go over on his desk & scroll through it as much as I wanted, & then left to go talk to his manager again. I'm not sure if they didn't want to make any sales, but they weren't being straightforward with me. The sales guy kept going in and out of his managers office as a messenger. Any questions I had, he would shrug his shoulders & say, “I don't know, I ain't even ask “. All the red flags that ultimately should have made me leave, but I thought to my self there is no possible way this is happening. At this point, I wanted another salesperson to help me. When we requested another salesperson, I got the salesperson manager who came & asked me, so what's the deal here? How can I help you? I explained my concerns, & he replied that they could try to sell me a car, but if I didn't want to buy it, then I could leave & part as friends. I told him that the price was outrageous. He said that he could go and talk to his manager, but his manager has been in this business for years, and he can do the math in a blink of an eye, and that he will not want to lower the price to at least 775-899 a month. He could “try,” but there is no way, that I'm not being realistic. Please keep in mind that competitors offer a $600/month payment for a 47k fully equipped 2022 car. The bottom line is don't come here unless you want to throw your time & money away. While were pulling out of the parking lot, the salesperson came out running & knocks at our window, he said we could lower your payment to $999. After they put me in tears & were nonchalant about the whole experience, they can keep that car. At one point, while I was waiting for the salesperson to come back with “ more information” an employee got yelled out of the office so loud that everyone on the floor heard it. If this company can treat their employees like this, I would never want to do business with them. Don't ignore the red flags!

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
La información sobre los vehículos proporcionada en este servicio la suministra el vendedor u otros terceros; Auto.com no es responsable de la exactitud de dicha información. Auto.com proporciona este servicio y los materiales sin declaraciones ni garantías de ningún tipo, ni expresas ni implícitas. Consulte nuestras condiciones de uso para más detalles.