McGrath Acura of Chicago

4.3

Horario de funcionamiento

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Coches en el lote

68 coches disponibles Ver todos los coches

Opiniones del concesionario

4.3
Rating and reviews of McGrath Acura of Chicago are from Cars.com and DealerRater.com

368 reviews

Honest and Easygoing

5.0
by Lorna on Jun 09, 2022

Today my service rep was Sam. Usually I insist on Joe. But Sam was pleasant and professional. Though my parts were not in stock it was handled professionally.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Thank you for taking the time to leave us such an excellent review! We are proud to be your dealership.

Payoff of my trade in

1.0
by Denise on Jun 01, 2022

I have bought 3 cars from this deals in the last 7 years and I referral who purchased one with cash. I traded a 2018 RDX for a 2022 on April.25,2022. Since then I have been begging everyone I could talk to and making trips to dealership to get my deal straight and pay off my car. After several attempts of speaking with Albert, Mark, Luke and anyone else I could talked to and begging them before the 30 day late window that would affect my credit Luke on Friday the 28th of May he finally sent a tracking number that stated label created for UPS. On May 30 after Acura financial kept calling me I made the May payment online for the car I traded in April. As of today June 1,2022 the check is still in the finance companies mailroom and not posted. If I had not made that payment my credit report would have taken a hit. I've been trying to speak with a GM bit to no avail. I am in the process of going to the media cause this dealership is a fraud and they can't even change my oil on another car for me.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Hello, we're sorry to hear that your experience wasn't exceptional. Our team strives to be friendly, courteous, and professional at all times. We would love it if you contacted Dana Grande, Customer Relations Manager, at dgrande@mcgrathcity.com or her direct line 773-836-3904, so we may discuss your concerns further.

Great service

5.0
by Oscar Diaz on May 19, 2022

It was a great experience, I was advised of what was needed in my car very soon after checking in. It knew what was being done via text and up dates. Service was complete as expected. My car feels like a new car.

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Oscar, thank you for leaving us such an excellent review. We're happy to hear our service department was able to bring new life to your car!

Wait period for service is short and excellent service.

5.0
by Vivi on May 16, 2022

Wait period for service is short and excellent service. Great communication on what is going on with your car.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Vivi Thank you for your review! Our team takes pride in your vehicle. Thanks for choosing McGrath Acura.

Great and timely service!

5.0
by Ivana on May 12, 2022

Great and timely service! Everything is according to the schedule Well explained service Good customer service

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Ivana, thank you for choosing McGrath Acura!

Always great service, no wait time Got in and out within

5.0
by Hickombot on May 09, 2022

Always great service, no wait time Got in and out within 45 minutes Sam is the best

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for leaving us a five star review!

Sam is the best

Everyone was great.

5.0
by JM on May 07, 2022

Everyone was great. Jason was very nice and professional. Made the visit very easy and comfortable.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

We appreciate you leaving us a review. We are proud to be your Acura Dealer. Thank you for choosing McGrath Acura.

Highly Recommend McGrath Acura of Chicago

5.0
by Inga on May 02, 2022

McGrath Acura of Chicago made the whole buying process very smooth and fast. Very knowledgeable staff, great communication and excellent customer service. Highly recommend this dealership!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Thank you for leaving us a five star review! We are proud to be your Acura Dealership!

Disregard my previous review dated 05/01/2022.

5.0
by lenclay on May 01, 2022

Disregard my previous review dated 05/01/2022. The McGrath Acura Dealership listened to my concerns and cleared up everything in a professional manner. I am pleased with their dealership services.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

See the above response.

Hello, we're sorry to hear that your experience wasn't exceptional. Our team strives to be friendly, courteous, and professional at all times. We would love it if you contacted Dana Grande, Customer Relations Manager, at dgrande@mcgrathcity.com or her direct line 773-836-3904, so we may discuss your concerns further. Have a great day!

Great service

5.0
by Anne on Abr 20, 2022

Sam was amazing. My car practically died at their garage door. He provided a quick estimate, explained everything and got the car back to me a day earlier than planned. We plan tp buy our next car here at McGrath

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Thank you for your Loyalty to McGrath Acura, Anne!

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