Lithia Chrysler Jeep Dodge Ram FIAT of Eugene

4.5

Horario de funcionamiento

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
8:30am–7:00pm
Tuesday
8:30am–7:00pm
Wednesday
8:30am–7:00pm
Thursday
8:30am–7:00pm
Friday
8:30am–7:00pm
Saturday
8:30am–7:00pm
Sunday
10:00am–6:00pm

Equipo de ventas

Foto de cabecera de Devin Pratt

Devin Pratt

Finance 4.4 (186 Reviews)
Foto de cabecera de Dane Paddock

Dane Paddock

General Sales Manager 4.4 (166 Reviews)
Experiencia en el concesionario 6 years
Experiencia en el concesionario 6 years
Foto de cabecera de James McLean

James McLean

Finance 4.5 (160 Reviews)

Coches en el lote

163 coches disponibles Ver todos los coches

Opiniones del concesionario

4.5
Rating and reviews of Lithia Chrysler Jeep Dodge Ram FIAT of Eugene are from Cars.com and DealerRater.com

1913 reviews

These guys have done a great job working on my Ram truck.

5.0
by Mikey on May 28, 2022

These guys have done a great job working on my Ram truck. This is my first vehicle that I've always taken to the dealership for all service work.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for your wonderful feedback! Sincerely, Joseph Lawson, Service Manager

Salesman was very informative and lined my grand son up

4.0
by ONLYGREEN1 on May 28, 2022

Salesman was very informative and lined my grand son up with the type truck he was looking for. Although there was a little run ability problem, it was promptly taken care of and is running well.

Customer service 4.0 Overall experience 4.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for this amazing review! I really appreciate your business. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

Was lied to about gas mileage it also costed a lot more

3.0
by RAMSEYCASSANDRA on May 26, 2022

Was lied to about gas mileage it also costed a lot more then that said in the end

Overall experience 3.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Robert Bennett | General Manager

Super service in every way!

5.0
by NONE3 on May 26, 2022

Super service in every way!!! The tech assistance for the vehicle computer was awesome! Thanks

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Joseph Lawson, Service Manager

Very close, clean, friendly people, excellent technical

5.0
by BERT1968 on May 25, 2022

Very close, clean, friendly people, excellent technical support, excellent finance service, i give a shout out to Jason Mossy from dodge in Eugene Oregon

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Robert Bennett | General Manager

Asked to have front end greased, didn’t get done, told

1.0
by Robert.Sawyer2013 on May 24, 2022

Asked to have front end greased, didn’t get done, told them it’s got grease fittings, gave me a bunch of xxxx about being busy, waitress 2 hrs.

Customer service 2.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Joseph Lawson, Service Manager

Sorry won’t be coming back anytime soon, can’t trust you guys anymore, not only did you loose a service customer you lost a future sale on a new rig

Absolutely the worst service experience ever!

1.0
by Pissed off on May 23, 2022

Absolutely the worst service experience ever!!! After 5 months of at least 2 service appointments that they forgot about, and probably more than 50 un returned phone calls either voice mail, or paper messages left on the desk of JJ or Tim. Charged me for unnecessary transmission service, had possession of me jeep for over 3 months. The first time it was "fixed" made it 21 miles and left me on the side of the road. The second time it was "fixed" made it 140 miles left my 16 little girl on the side of the hwy. Now 15 phone calls and messages later wo t return my call. Only way I can get them on the phone is to call from a different number they don't know..... what a horrible experience dealing with Tim and JJ both in the service department. I wouldn't recommend them to worst enemy!!!!

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Lithia Chrysler Jeep Dodge of Eugene does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Joseph Lawson, Service Manager

JJ Lawson is great to work with and we’ve followed him

5.0
by angco on May 21, 2022

JJ Lawson is great to work with and we’ve followed him from one dealership to another since beginning at Nissan.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for your loyalty to our dealership and for taking the time to write this review. JJ’s sales excellence is always consistent, and I’m glad your experience with them supports that. We aim to turn every person that visits us into a repeat customer. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

I don’t like the drop off.

3.0
by CRAZYSOCCERMOM on May 20, 2022

I don’t like the drop off. And wait in line for your turn Appointments!!!!!

Customer service 3.0 Overall experience 3.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Joseph Lawson, Service Manager

Way to long to get an oil change 1hr 45 min wait.

2.0
by Chharles on May 19, 2022

Way to long to get an oil change 1hr 45 min wait. Ridiculous waiting time

Customer service 4.0 Overall experience 2.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Charles, thank you for sharing your experience with us. Here at Lithia Chrysler Jeep Dodge of Eugene, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. Sincerely, Joseph Lawson, Service Manager

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