Lexus of Jacksonville

4.8

Horario de funcionamiento

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
8:30am–7:30pm
Tuesday
8:30am–7:30pm
Wednesday
8:30am–7:30pm
Thursday
8:30am–7:30pm
Friday
8:30am–7:30pm
Saturday
8:30am–6:00pm
Sunday
Closed

Equipo de ventas

Foto de cabecera de Jack Becker

Jack Becker

Service Manager (22 Reviews)
Foto de cabecera de Brian Zehren

Brian Zehren

General Manager (5 Reviews)
Foto de cabecera de Mark Clark

Mark Clark

Parts Manager (4 Reviews)

Coches en el lote

93 coches disponibles Ver todos los coches

Opiniones del concesionario

4.8
Rating and reviews of Lexus of Jacksonville are from Cars.com and DealerRater.com

594 reviews

Excellent customer service

5.0
by Tdarnell on Jul 03, 2022

Larry Berry was the Service Advisor who assisted me with getting my car serviced. He was thorough, professional and efficient. He predicted the amount of time it would take to get the car serviced and he was spot on. Not sure of the name of the young lady who checked me in when I arrived but she was equally professional in her approach and kind.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.

Paula handled my service request very efficiently.

5.0
by Seeman Zimmerman on Jul 01, 2022

Paula handled my service request very efficiently. I was kept informed during the entire process.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Excellent Service!

5.0
by Mike Whatley on Jun 29, 2022

Great experience—-Henry was very helpful with ordering the parts and doing the repair. Could not be more pleased. Loaner car was great like everything else. Thank you!

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.
Respuestas del concesionario

Hi Mike - It is terrific to hear that Henry and the team were so helpful and attentive! Thank you for choosing Lexus of Jacksonville and for sharing your experience. We hope to welcome you back for your future service needs!

Great people to deal with. Randy & business manage

5.0
by Joe Collins & Brenda Collins on Jun 24, 2022

Everyone I dealt with were very knowledgeable &courteous & we look forward to the delivery of the car today at our home at 2:00 pm. Rand Medina was very helpful as was the other folks we have interacted with. Thank you

Buying process 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Thank you Joe and Brenda! We are glad that our team was knowledgeable and courteous. We appreciate your business here at Lexus of Jacksonville, and we'll see you again next time.

Great customer service. 👌🏾

5.0
by AM on Jun 23, 2022

I had an awesome experience purchasing a used vehicle with my sales guy MichaelArmani, who was very welcoming and knowledgeable of the whole buying process. No pressure to purchase and stupid by his word throughout the deal!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Thank you for the five-star review for Lexus of Jacksonville, and congratulations on your new-to-you vehicle! We are glad that Michael delivered an effortless buying experience. Enjoy the rest of your day!

It was the first (5,000 mile) service on my new RX-350.

5.0
by DonnieDick on Jun 22, 2022

It was the first (5,000 mile) service on my new RX-350. As expected, the service was excellent— prompt, friendly and respectful, as well as thorough. In addition to the scheduled service, a software update and flat tire repair was completed. All done with Lexus quality standards. I highly recommend Lexus of Jacksonville, and service rep Larry Berry.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

We love seeing reviews like this! It's fantastic that Larry and the rest of our service team delivered the professional, fast, and detailed assistance you expected at your 5,000 mile service appointment. We're also happy we could accommodate your Lexus RX 350 with a software update and flat tire repair. We look forward to working with you again at Lexus of Jacksonville!

Timely, efficient, comfortable setting to wait, friendly,

5.0
by carlaaschwarz on Jun 20, 2022

Timely, efficient, comfortable setting to wait, friendly, easy to make appointments and change when neccessay

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thanks for the stellar review. We're glad to hear that the team was friendly and nice to work with. See you again next time here at Lexus of Jacksonville!

Very pleased with the service. Easy to make an appointment. They were ready when I got there. Very smooth and professional. Enjoyed sitting in the comfortable room. I enjoyed a bagel and got some work done. The car was finish even before the promised time. Easy checkout and off I went. This is my 3rd Lexus in this area, I tried the service 6 yrs ago and wasn’t pleased. I’ll be back!!

Great Service Experience

5.0
by Matt on Jun 16, 2022

Did 10,000 mile service and Henry was fast, efficient, and an overall great job! Thank you and look forward a continued relationship with Henry and this dealership!

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.
Respuestas del concesionario

Thank you for the amazing review, Matt! We are pleased to hear that Henry worked hard to ensure you had a seamless service visit. See you next time!

Our salesperson Phillip Martin is very professional and

5.0
by juttajohnson on Jun 10, 2022

Our salesperson Phillip Martin is very professional and attentive. He listened to my wishlist and found the exact car I was looking for - not easy in these trying times. I highly recommend Lexus of Jacksonville and entire staff.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

We are delighted to read your awesome review of Phillip and the team! Thank you for trusting Lexus of Jacksonville with your business and for stopping by to share your experience. Safe travels in your new car!

Thank you Roger for helping me today , you do good job

5.0
by Enaam kaseer on Jun 10, 2022

Thank you Roger for helping me today , you do good job and fast time thanks thanks

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for the review! It's great to hear that Roger was helpful and nice to work with. See you again next time.

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