Lexus of Cerritos

4.7

Horario de funcionamiento

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
8:30am–9:00pm
Sunday
9:00am–9:00pm

Coches en el lote

312 coches disponibles Ver todos los coches

Opiniones del concesionario

4.7
Rating and reviews of Lexus of Cerritos are from Cars.com and DealerRater.com

2229 reviews

Car lover

5.0
by Jacky L on Jun 10, 2022

Excellent customer service was provided by Peter Yun and the financial department. I was very satisfied and happy for the visit in Lexus of Cerritos.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Hi Jacky, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus of Cerritos. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

Alex.Cabrera@northgatemarkets.com

3.0
by Alexander Cabrera on Jun 09, 2022

You make an appointment and you still have to wait 20 min for your technician to service you........

Customer service 3.0 Overall experience 3.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Great service experience

5.0
by David Shea on Jun 09, 2022

Service advisor Cindy is very professional and courteous. Wait time was shorter than I expected, and service work was well done.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Hi David, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

Great customer service from our sales guy Nader.

4.0
by Rosa Amaya on Jun 08, 2022

Nader was great!! He was very helpful, answered all our questions and has a great personality and such a people person. You can tell he loves his job and when I went back to pick up some stuff I ordered, he made sure the parts guy was taking care of me. Parts guy was a bit rude but it was very brief the time I was there with him getting my stuff. Nader definitely made up for it. Nader also helped and carried the stuff to my car. Would definitely go back to HIM and recommend him to family and friends.

Customer service 4.0 Buying process 4.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 4.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Hi Rosa, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Lexus of Cerritos and we hope to be of service again in the future.

2022 RX350L

5.0
by ali Akhiary on Jun 08, 2022

Amazing experience! Sale's man, Marlon was awesome. I'll buy/lease from them again in 3 years.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 No lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.
Respuestas del concesionario

Hi Ali, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

Great Customer Service

5.0
by Elecene A Simpson on Jun 08, 2022

Cerritos Lexus Customer Service always exemplifies great customer service. They are courteous and always check on you to make sure you're being taken care of. Our agent Dorothy is the best! She works hard to ensure her customers are getting top notch service.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Hi Elecene, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

Need to reply and call back customers

2.0
by Ernie on Jun 08, 2022

Had questions and concerns about purchace. Salesman nor management replied to my emails. I'm the one having to call for my owed key and mats. Should have gone to Longo

Customer service 1.0 Buying process 3.0 Quality of repair 3.0 Overall facilities 3.0 Overall experience 2.0 No lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Hi Ernie, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

Love my new Lexus

3.0
by Melissa Mercado on Jun 06, 2022

My experience was very mixed. I do love my new car so far, quality of the car itself is great. The customer service was 3/5 for me. Upon deciding I wanted a car, I noticed a scratch on the drivers door. We negotiated to have that fixed when we bought it. The sales person said they would follow up with me within a few days to schedule to get that fixed. One week goes by, and I?ve heard nothing. So I call. He says he will follow up with me when he?s back in the office- it?s been 3 days since that call and I still have not heard back. I plan to call him on Monday, but the fact that I have to keep following up on something that was promised is definitely annoying and an inconvenience on my end. I will say the the finance person, Basal, was exceptional and very pleasant to close out the deal with!

Customer service 3.0 Buying process 3.0 Overall experience 3.0 No lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Hi Melissa, we appreciate you taking the time to respond. The staff at Lexus of Cerritos take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (562) 263-7857 -- we hope to hear from you soon.

Fast service!!

5.0
by Jorge Jimeno on Jun 05, 2022

I did an appointment for my car service same day and by en of the day my car was ready! Fast service!!!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Hi Jorge, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

Cerritos Lexus

5.0
by Christina Ellerbroek on Jun 04, 2022

Great communication. Very friendly. Found the car I was looking for. Kept me abreast of the progress of the car and the delivery date. Wonderful people to work with.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Hi Christina, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

La información sobre los vehículos proporcionada en este servicio la suministra el vendedor u otros terceros; Auto.com no es responsable de la exactitud de dicha información. Auto.com proporciona este servicio y los materiales sin declaraciones ni garantías de ningún tipo, ni expresas ni implícitas. Consulte nuestras condiciones de uso para más detalles.