Jaguar Land Rover Newport Beach

4.0

Horario de funcionamiento

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–7:00pm
Sunday
10:00am–6:00pm

Coches en el lote

54 coches disponibles Ver todos los coches

Opiniones del concesionario

4.0
Rating and reviews of Jaguar Land Rover Newport Beach are from Cars.com and DealerRater.com

147 reviews

Worst dealership in America

1.0
by Jordan on Ago 18, 2022

0 Stars. Absolute worst place. Complete buyers remorse! No loaner cars til 2023! Horrible service, turn and burn sales culture. Sells lemons at the list price!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Jordan, we appreciate your honest feedback and deeply apologize for the experience you've had with our dealership. We humbly ask for the opportunity to hear more about your experience and further address your concerns. Please reach out at your convenience, we hope to speak with you soon. Johnica M., VIP Customer Representative youmatter@jlrnewportbeach.com

The worst service.

1.0
by Lindamariesteves on Ago 07, 2022

The worst service. No loaner cars for warranty I was dropped at fashion island. Tried to call to get picked up and no response. Finally got an Uber back to the dealership and waited another hour and a half. Two other people waiting and both were very unhappy. First time I ever complained or heard anyone else complain New owner needs to step it up!!

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

On behalf of Jaguar Land Rover Newport Beach, I am sincerely sorry for any short comings during your time with us. We take your feedback seriously and will have someone from our management team reach out to you regarding your concerns. We value you as a customer and hope to mend our relationship with you. Johnica M., VIP Customer Representative youmatter@jlrnewportbeach.com

My father has been a mechanic all of my life, so I grew

1.0
by PyynkBOB on Jul 25, 2022

My father has been a mechanic all of my life, so I grew up in and around dealerships, making me quite familiar with their inner-workings. In all my years, I've never encountered such deplorable customer service as I have with Jaguar Land Rover Newport Beach. Phone calls, voicemails, emails, and text messages all go unanswered. Service has to be repeated multiple times to achieve resolution. And parts go unordered for months at a time. The only saving grace and shining star on their staff is service advisor Peter, who's been a gem to work with, and who's helped maintain my sanity. Were it not for Peter, I would find another way to have my Jaguar serviced.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario

Very professional and honest!

5.0
by Nick on May 13, 2022

Very professional and honest! What more can you ask for from a professional car service department!

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Poor management

1.0
by Mr Cook on May 07, 2022

This place has gone backwards for last couple years . Corporate management t seems to hide behind glass doors . We have tried to reach me Dan Daly and he does not respond . Perhaps they need to learn about service . 4 Rovers now we go to Mission Viejo location .

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 3.0 Overall experience 1.0 No lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.
Respuestas del concesionario

Mr. Cook, we're disappointed to hear of the negative experience you had at our location. We take your feedback seriously and appreciate you bringing this matter to our attention. We'd like the opportunity to discuss this with you. In an effort to make things right, please reach out as soon as possible so we can ensure we have your proper contact information. We anticipate your reply. Johnica M., VIP Customer Representative youmatter@jlrnewportbeach.com

The service department is first rate.

5.0
by rmcampanozzi on Mar 17, 2022

The service department is first rate. Appointments are easy to schedule and work is done on time.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for taking the time to leave us a review, it means the world to us! We are honored to have you as a part of our Jaguar Land Rover Newport Beach family and hope to be of service to you again in the future!! Take care. Johnica M., VIP Customer Representative youmatter@jlrnewportbeach.com

I have been going to Newport Beach Jaguar Land Rover for...

5.0
by Margaret Shook on Feb 07, 2022

I have been going to Newport Beach Jaguar Land Rover for 30 years. I have owned at least 15 cars. The Dealership is the best it has ever been. I would not go anywhere else. The service Department is the very best it has ever been.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Great experience !Buying a Land Rover was so easy with...

5.0
by Armando on Feb 04, 2022

Great experience ! Buying a Land Rover was so easy with the help of the friendly staff and knowledgable . Definitely recommended

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Best experience that me and my wife have ever had buying...

5.0
by Chinohillstransmission on Ene 11, 2022

Best experience that me and my wife have ever had buying a new car would highly recommend this dealership great service great attitude and very knowledgeable about there vehicles 👍

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

great experience

Professional, courteous, experienced, willing to go the...

5.0
by johncarrizosa on Ene 06, 2022

Professional, courteous, experienced, willing to go the extra mile. Absolutely no pressure! We were warmly welcomed by our salesman who took time to answer all of our questions about the different models and makes and what would work for us. Once we were ready to test drive a car , he had it moved out of the showroom so we could take it for an extended drive. We decided on the Evoque. Figuring out what are trade-in was worth and the final price of the car was easy and fluid. The entire time spent there was just a few hours. A nice touch was how some of the managers came out to say Hi and to see how are experience was. ( And it’s not like we bought a $150,000 car😁) I can’t say enough good things about are salesman, this was by far the best experience I’ve ever had buying a car and I highly recommend Newport Beach Jaguar/Land Rover.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

John, your satisfaction is our top priority and we greatly appreciate you taking the time to leave us such an incredible and detailed review about your most recent experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Please don't hesitate to reach out if we can ever assist! Johnica M., VIP Customer Representative youmatter@jlrnewportbeach.com

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