Greenway Nissan Brunswick

4.5

Horario de funcionamiento

Service
Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–12:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
11:00am–6:00pm

Equipo de ventas

Foto de cabecera de Danielle Baggett

Danielle Baggett

Service Advisor (225 Reviews)
Experiencia en el concesionario 4 years
Foto de cabecera de Teddy Shimkus

Teddy Shimkus

Service Advisor (135 Reviews)
Foto de cabecera de Ed Muse

Ed Muse

Sales Manager (57 Reviews)
Experiencia en el concesionario 4 years

Coches en el lote

115 coches disponibles Ver todos los coches

Opiniones del concesionario

4.5
Rating and reviews of Greenway Nissan Brunswick are from Cars.com and DealerRater.com

878 reviews

Recently the federal trade commission has launched an

1.0
by D Boshers on Jul 22, 2022

Recently the federal trade commission has launched an investigation into dealerships who target military and then add on extra cost. Extra products or services you buy and finance along with the car. Common add-ons include, Lux Care, Guaranteed Asset Protection (GAP insurance), window etching, and extended warranties and service contracts. We were told buying the Lux Care was not optional, and they tried adding a $4,000 warranty. Jag needs to blacklist this dealerships and make it off limits to military personnel.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario

My husband and I traded a 2008 Nissan Altima Coup and a

5.0
by Lynda Stoyer on Jul 22, 2022

My husband and I traded a 2008 Nissan Altima Coup and a 2012 Nissan Frontier on a beautiful 2020 Rogue. Our salesman was John Inman and he was great to work with! John worked hard to find the SUV that we wanted, A big thank you to John for all the effort he put into our purchase. The Rogue is the 5th Nissan my husband and I have had and our son is on his third Nissan and is planning on buying his fourth one in the Fall. We have dealt with this Nissan dealership for the past 19 years and couldn't be happier with the service we've received from them. Thanks again John Inman; John the Used Car Manager; and Ben the Finance Director for making our purchase a very pleasant experience!

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Lynda, thank you for the great review! We are thrilled to hear that you found the right vehicle working with John and the Greenway Nissan of Brunswick team. Drive safely in your new 2022 Nissan Rogue, and enjoy it! We hope to see you back again down the road!

We have always been happy with the quality Nissan vehicles we’ve owned and the service we’ve received from Nissan dealerships. We wouldn’t dream of owning another make.

This is my 4th Nissan purchase and my 1st with Greenway

1.0
by Katherine.ferrie on Jul 17, 2022

This is my 4th Nissan purchase and my 1st with Greenway Nissan. It will also be my last. I was shopping for a grey or black Nissan Titan within my area for a few weeks. The sales rep from Greenway Nissan had reached out and sent me an advertisement for the Nissan Titan. My husband is active duty military and has been deployed for 18 months. I felt this was a great welcome home gift. After reading through everything, it was the vehicle I wanted and knew it was within my price range. I would trade in my current vehicle and also put a down a $6,500 down payment. With my excellent credit score (770) and current Nissan Loan for my Armada, I knew I would qualify with Nissan for their loan and promo for the Titan. The disclaimer stated I must finance with Nissan for the deal. I drove the hour to the dealer where I was met with a very friendly sales rep. We test drove the vehicle and I wanted to crunch the numbers. I no longer could find the advertisement. Everything had changed and they marked the vehicle to 59,000. I was also told I HAD to keep the luxcare and they increased that price to 1852 even though the advertisement stated 1149. They wrote my contract with a warranty even after I had showed my finance Manager that my vehicle already came with a fantastic five-year 100,000 mile warranty to include bumper-to-bumper and powertrain. He agreed to fix it and moved on. Everything for my contract was done digitally on a tablet I had no real paperwork on my vehicle as I was initialing and signing. I attempted to ask questions to the finance manager and he talked me in circles. None of the numbers were making sense and I was getting confused. He had an issue with me paying for my gap insurance upfront. He tacked the fee to my loan ($1,000). The sales price on my contract was also 4,000 more than what was advertised (50,789).I should have ran but I didn’t. It was late, I was by myself, and the more questions I asked I was told that this is the way it works. I asked about financing and he swore he got me the best deal through PENFED. Claiming they were veteran affiliated. However, financing through PENFED would not give me the deal advertised or the one year of maintenance that Nissan offers (I found this out later). I placed another $1,000 down to pay for the gap insurance (I have now put down a total of $7,500. I finally signed everything and I was headed out the door. My sales rep handed me my one key fob and sent me on my way with a full tank of gas and a USB storage chip that held my contract information. I went home and had a friend look at the contract. They had added the warranty I didn’t want ($4,000). They had marked up the truck from 46,000 to 50,789. I was also missing my lenders information with my percentage rate, gap insurance information, and this “mandatory” lux plan I “had to have and could not remove) but paid for in the loan. The first page to my PDF stated that all documents needed to be printed AND given digitally. This was not the case. I also only had one key fob. Which any Nissan owner knows you get two in a new purchase. I messaged my sales rep that I had some discrepancies and needed to see the finance manager the next day. Saturday morning I drove back out to handle the situation with a supportive friend. I’m a disabled veteran and decided that being alone in this scenario was causing me to be physically sick. The finance manager stated to my companion that this was my car and not her business. When I told him she was there because of my disability he said he didn’t know. I didn’t disclose that because I didn’t feel it was information he needed. The sales manager and the finance person came to resolve the issue. It made things worse. I told him what I wanted to know and what I planned to see resolved. That’s when he refused to rewrite the contract told me that I could refinance after 90 days with another lender. I had to beg him to send a request to Nissan for financing through them, when it came back that would be equal to the financing lender they wanted, he said that he would tack on an additional 1 percent to maximize his profit. He also did not request for the 72 months and requested with 84 month plan with Nissan which he said would not make a difference. Then he refused to apply for the 72 month loan. As he said it “we’re past pleasantries” and began sarcastically discussing how everything was in his control. The finance manager stated that the loan was processed already. I politely called PENFED where they stated they didn’t have the loan and it could “die on the vine” in their words. The sales manager said he did not care. He was not changing the loan and that the 20% market up was within his discretion. He also said that he wasn’t listening to what I was saying since I’m not in the industry. This time he would make sure I had a printed copy. I was left with no choice but to take the vehicle he said. He would either process the old contract or I could sign the new one with the marked up price and no warranty but still had the lux care through PENFED. I signed feeling defeated and disrespected. Only to be told that my second key fob was missing and they would look for it. If they couldn’t find it, they would have to cut me a new one on Monday and I would have to drive out again. This dealer is an hour away. I was already there Friday and Saturday. Personally, I feel like they should have just cut me a new key while there but they must have had their reasons. I said fine and left. I sent my loan to another dealer who has instructed me that this was a breach of contract. That the Luxcare plan is optional, that they should have honored the advertisement that their sales rep SENT to ME. That the owners of Greenway are probably not aware of what is going on in Brunswick and that I should call them. I was also given further advice that I am going to take. I have never had such poor customer service in my entire life through Nissan. When I started shopping online through Nissan USA, she asked if any dealer had reached out. I told her Greenway did. I wasn’t looking to haggle the advertising price. I’m aware that inventory is low. I was looking for Greenway to honor their advertising agreement. Is this how Greenway treats their customers? Has Nissan changed their customer service since I bought my last vehicle in 2021? I was hoping that they would have made things right on Saturday and still hope that there is a way to correct this situation. I will continue to work on my end for a better resolution and will pursue other avenues.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario

Customers Are Not Right Here

1.0
by ADuMortier on May 24, 2022

We purchased our 2017 Nissan Pathfinder Premium for my wife at the end of April, and have had an issue with the Bluetooth connectivity once we brought it home. I notified our salesperson and brought the vehicle back to verify that it was not working properly. I was told that we'd either have to wait 45 days for the warranty to activate, or we'd have to pay out of pocket. I have voiced my displeasure about this with repeated emails. If this is a minor problem with the vehicle, then why won't the sales department make it right, and authorize the service department to fix it, and then bill the sales department for the repair? I guess the customer is not right at Greenway Nissan. A small gesture like fixing this at your cost would have gone a long way. Once this is repaired, then I will never recommend this dealership because of this minor issue, and how I've been treated. Too bad, because initially after purchasing the vehicle, I planned to possibly trade in my personal vehicle and purchase a new truck. I also had a few family members who were interested in vehicles too - one's that I would have recommended to you, but now they have taken their business elsewhere (Nalley's). Your loss over a small gesture to help make a customer happy....

Customer service 1.0 Buying process 2.0 Quality of repair 3.0 Overall facilities 2.0 Overall experience 1.0 No lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.

We purchased our 2017 Nissan Pathfinder Premium for my

1.0
by andredumortier on May 24, 2022

We purchased our 2017 Nissan Pathfinder Premium for my wife at the end of April, and have had an issue with the Bluetooth connectivity once we brought it home. I notified our salesperson and brought the vehicle back to verify that it was not working properly. I was told that we'd either have to wait 45 days for the warranty to activate, or we'd have to pay out of pocket. I have voiced my displeasure about this with repeated emails. If this is a minor problem with the vehicle, then why won't the sales department make it right, and authorize the service department to fix it, and then bill the sales department for the repair? I guess the customer is not right at Greenway Nissan. A small gesture like fixing this at your cost would have gone a long way. Once this is repaired, then I will never recommend this dealership because of this minor issue, and how I've been treated. Too bad, because initially after purchasing the vehicle, I planned to possibly trade in my personal vehicle and purchase a new truck. I also had a few family members who were interested in vehicles too - one's that I would have recommended to you, but now they have taken their business elsewhere (Nalley's). Your loss over a small gesture to help make a customer happy....

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario

Don't buy from this Dealership

1.0
by JerseyJ12 on Mar 24, 2022

I recently purchased a 2015 Ford Escape from them on 01/29/2022. The listing price was for $12,998 which I have photo proof of but unfortunately, I did not catch that they had raised the price to $14,425 until later when I had reviewed the contract. Also, at this time I was offered a 3rd party warranty which I had denied at first due to the fact I was not sure how much money I could afford at the time. I had asked if I could wait a month until I had a decision and was told yes by Scott Edwards, and I have tried to contact him multiple times leaving messages and refused to answer or call back. When I test drove the car, the check engine light came on and was told by David Morris that I could get it checked out but had to come back on Monday 01/31/2020 due to Service Department being closed on Saturdays. Monday while fueling up I had noticed another problem when I had tried to start the car and only happened when I fueled up. I had brought this to their attention at the Service desk and told they would run a diagnosis. They ended up telling me I had a bad 02 sensor which they did get replaced but it did not fix the issue of it having a hard time starting when I fueled up the car. This was not fixed until 03/02/2022 which was due to a bad air filter at Beachside Auto. According to Carfax on 12/23/21 they supposedly had changed the oil. but only 3,798 miles later the oil light came on so it was changed on 03/02/2022 also by beachside auto. I was also told by Beachside that my Splash Guard from underneath was missing which I was also never told about. 2 days later 03/04/2022 my transmission was acting up and brought back into Beachside auto and was told that I needed a new transmission only at 110,709 miles. It was throwing 3 major codes P0219-00 Engine Over-speed condition, P0733-00 Gear 3 Incorrect Ratio, and P0734-00 Gear 4 Incorrect Ratio. I have proof of everything stated and more. If you are a potential customer please don't buy from them

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.

I recently purchased a 2015 Ford Escape from them on

1.0
by JerseyJ12 on Mar 24, 2022

I recently purchased a 2015 Ford Escape from them on 01/29/2022. The listing price was for $12,998 which I have photo proof of but unfortunately, I did not catch that they had raised the price to $14,425 until later when I had reviewed the contract. Also, at this time I was offered a 3rd party warranty which I had denied at first due to the fact I was not sure how much money I could afford at the time. I had asked if I could wait a month until I had a decision and was told yes by Scott Edwards, and I have tried to contact him multiple times leaving messages and refused to answer or call back. When I test drove the car, the check engine light came on and was told by David Morris that I could get it checked out but had to come back on Monday 01/31/2020 due to Service Department being closed on Saturdays. Monday while fueling up I had noticed another problem when I had tried to start the car and only happened when I fueled up. I had brought this to their attention at the Service desk and told they would run a diagnosis. They ended up telling me I had a bad 02 sensor which they did get replaced but it did not fix the issue of it having a hard time starting when I fueled up the car. This was not fixed until 03/02/2022 which was due to a bad air filter at Beachside Auto. According to Carfax on 12/23/21 they supposedly had changed the oil. but only 3,798 miles later the oil light came on, so it was changed on 03/02/2022 also by beachside auto. I was also told by Beachside that my Splash Guard from underneath was missing which I was also never told about. 2 days later 03/04/2022 my transmission was acting up and brought back into Beachside auto and was told that I needed a new transmission only at 110,709 miles. It was throwing 3 major codes P0219-00 Engine Over-speed condition, P0733-00 Gear 3 Incorrect Ratio, and P0734-00 Gear 4 Incorrect Ratio. I have proof of everything stated and more. If you are a potential customer please don't buy from them

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario

Easy and comfortable place to purchase vehicle !!

5.0
by Unika on Ene 26, 2022

Really nice place and people,very patient and understanding. This is actually my second purchase from this dealership. Darryl helped me get through my process this time around and didn’t give up. He made sure to get me into my new car!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 4.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Thank you for sharing this terrific review! We are thrilled that Darryl and the team gave you such a positive experience here at Greenway Nissan of Brunswick. Safe travels in your new car!

I would like to say a big thank you to Mr. John Inman for...

5.0
by diannemerritt91 on Ene 04, 2022

I would like to say a big thank you to Mr. John Inman for the excellent job and the way he helped us find what we wanted. I would highly recommend him. Also he is a very very nice person with the best attitude. Thanks again for all the help. Mr. And Mrs James H Shelton

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

We're delighted to hear that John was such an asset throughout your purchase experience, Mr. and Mrs. Shelton! Thank you for the kind words and perfect rating - the entire Greenway Nissan of Brunswick team wishes you safe travels ahead! Take care!

Absolutely Terrible Dealership and Terrible Experience. I...

1.0
by ernie001 on Nov 01, 2021

Absolutely Terrible Dealership and Terrible Experience. I would not recommend anyone to ever shop this Dealership.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
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