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Near perfect experience here buying a used Ford Raptor....
Near perfect experience here buying a used Ford Raptor. Sales person Brandon K is stellar. Friendly, fast and efficient Sales managers willing to work with me on price negotiations and got me great financing options. Finance paperwork was quick, efficient and without the typical pressure to buy unnecessary extras. My only gripe is that they wouldn’t deliver the truck with a full tank of gas (it was at the 1/4 mark) and the spare smart key fob didn’t work. They refused to be responsible for fixing it. This is why I gave them 4 stars instead of a 5. It’s a shame because had these two issues been looked after, I’d give this dealership a perfect rating. Nonetheless, Brandon and Elliott are great so go ask for them.
Christian was great!
Christian was great! We came in to test drive a truck and went home with a great truck that exceeded our expectations! We were a prior customer 5 years ago, and we were treated right again!
I paid them for nearly $900 worth of work and found out less than a month later they never did $250 of it. They brought to my attention the battery terminals were corroded and offered to clean them; I accepted. About 3 weeks later my car won't start. Guess what? Battery terminals corroded all to xxxx. Tow the car to a local mechanic and discover they never did the fuel injector service they charged me for, either.
I feel like they're shiesty
My initial review was way too long so here's the readers digest version: - I will start this out by saying the only reason to go here is their service department. The people who work there are phenomenal and are the only reason I'd recommend this place. - I purchased a 2019 Mitsubishi Eclipse cross on 9/5/2020. The car I ended up purchasing was not the original car I went to see because that car was “either sold or out on loan” (it’s still on their website). When I got to the dealership, he had me look at their inventory on his computer before he pulled up the car I ultimately ended up purchasing around front. While looking at the car, I noticed there wasn’t floor mats or a cargo cover. I asked Jake during that initial walk through if those could be replaced to which he told me not to worry, that they’d take care of me. While completing the walk through, he explained that they had been using the vehicle as a loaner vehicle and told me that it hadn’t been detailed yet. I explained that it wasn’t a problem and took the car for a test drive. - When I got back to the dealership I asked for a CarFax on the car. I found out later while reviewing my loan paperwork that the dealership had provided me with the CarFax on the vehicle I had initially inquired on, not the one I ended up purchasing. They told me when I questioned the mileage discrepancy (the vehicle I bought had 5000 more miles on it) on the CarFax that the difference in mileage was due to it being used as a loaner vehicle. Their answer made sense to me at the time so I decided to drop it. - On September 6th, I noticed that there wasn’t a sticker in the windshield regarding the last oil change for the vehicle. I sent Jake a text message asking him about whether they had service records for the vehicle. I also noticed that there was not an owner’s manual and asked about whether they had a second key. Jake advised me that they could check on the service records, manual, and key when I was back on site on Tuesday, 9/8 to get the car detailed. I agreed to this due to the understanding that “they would take care of me.” - I dropped off the car to be detailed on 9/8. He told me the afternoon of 9/9 that they didn’t have luck with getting floor mats or a cargo cover but told me they had made a second key for the car. He told me that “they had lost money” on the sale which is why they couldn’t help with those items. I picked up the car Wednesday, 9/9 in the evening. - On Thursday 9/10, I sent him another message in the AM inquiring about the oil as it still didn’t have record of it being changed anywhere in the car. I sent him another message about it that afternoon to which he replied “it was done 4 months ago but you just change it every 5000 miles. So from the day you got the car from 5000 from that point is when you should do the oil change.” This didn’t sound right to me so I double checked with him and explained that I didn’t want to damage the vehicle or void my warranty by not having maintenance done on time. He told me that service had been out all day due to wildfires in Oregon and told me “we guarantee our cars. You will be perfectly fine.” - On September 15th, I finally made the choice to call the service department at the dealership and find out when the oil had been changed myself. The gentleman who answered the phone was able to pull up the vehicle and explained to me that there was no record of the oil ever being changed since the vehicle left the factory. I explained the situation to him and he agreed that I should come in immediately for an oil change. We scheduled an appointment for the same day. Upon arriving, he pulled up the records once again and confirmed that there wasn’t any record of it being done since the vehicle left the factory. He told me that since it was my first oil change, they’d do it on the house.
Will go out of their way
Overall great experience! Straightforward pricing and willing to go out of their way to help you out. I wanted an electronic brake controller installed in the rig - they didn't hesitate to offer to bring it to uhaul and have it installed. Highly recommend.
Too many young gun car slingers..But exspect if you go into any car dealership you might find the same. My problem is went to drive a car with 25k miles and it pulled to the right hard and the rotors were shot on the breaks. Should have not been out on sales lot..How does a kona with 25k miles already have shot brakes and pulls hard one direction? I dont know ive got to give them benifit of the doubt maybe it was a trade in and they never took it out for a spin ? Or worse....didnt stick around ling enough yo find out...for a 3k price difference were buying new
Go Else Where - Shady Dealership!
Refuses to honor dealer warranty; upon research, we found over 16 consumer complaints have been submitted to the Oregon's DOJ due to their unethical practice. Go elsewhere! Unless you just want to give them your money.
I was looking at a 2015 Ford F-150 that they had listed on their website. I made an appointment with Alec and came in the next day to look at it. He and the team at Gladstone Mitsubishi made sure that all my needs were met and I was happy. The buying process was very smooth and easy. I didn't feel forced or pressured like at the other dealerships I visited prior! Loved the team and hospitality provided.
wonderful store to work with
gladstone mitsubishi made the buying process easy and simple, helped me find the right vehicle and got me into the vehicle within the limitations that i set for myself. they weren't pushy and my salesman christian was very educated and helpful.
Not the typical dealer
I’ve been doing business with these people for some time and they have always had a refreshing approach. Small town atmosphere with a big city inventory.