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Opiniones del concesionario
LIES AND DECEIT PUSHY AND RUDE MANAGER.
LIES AND DECEIT PUSHY AND RUDE MANAGER. I set an appointment to look at a used car for my daughter. I had an appointment but the saleslady was not there and was helped by another salesman. Pricing of the car was RIDICULOUS - A LOT OF DEALER ADD ONS AND FEES: The dealer protection package seemed overpriced, BUT WORSE they are trying to charge a market adjusted value aka over the listed because we have no trade - they trying to charge $1000 DELIVERY for a certified used car which made no sense then said it was a mistake. Weak high pressure sales ‘the only one available in Houston we have people calling and asking every day. The manager Ryan seems rude and lying - I brought new and used cars from Gillmans but this was shameful.
Hi, thank you for taking the time to leave us feedback about your experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (713) 776-6300 to discuss this further. Eliel Ramirez General Manager Gillman Subaru Southwest (713) 776-6300 firstname.lastname@example.org
Careless customer care.
at 10:58 am I was informed of the availability of a car on the website by internet sales cars manager Antonio Nunez , at 11:35 am when I arrive and spoke to another salesman ,(car was sold on previous day). Typical BS from sales people who don't care to check or verify what a customer requests. And then Antonio's excuse I got you confuse with someone else, I guess all Hispanics look a like.....
Hello Elmer, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (713) 776-6300. We look forward to hearing from you. Eliel Ramirez General Manager Gillman Subaru Southwest (713) 776-6300 email@example.com
Very upset today. I had contacted this dealer on 9/21/21...
Very upset today. I had contacted this dealer on 9/21/21 regarding a 2008 Suzuki. The internet did not have the actual pictures on the website which prompted me to reach out and inquire about status. A sales person by the name of Antonio Nunez (“Mr. Nunez”) was efficient and quick in answering all my questions. I explained that I was from California and my in laws were in Texas and wanted to buy them a nice surprised gift. He informed me that the car was available and he was so efficient in sending me actual pictures of the vehicle as well as a video since I was as not able to test drive or visit this dealer considering my residency status. He explained that he would give me the price numbers of the purchase price the next morning since it was almost closing time. I immediately expressed interest and waited for the next morning. The next morning he sent me a video of a test drive and sent me my numbers. He expressed the urgency of having to accept it because someone else was interested in the car and if I wanted it then a $500 deposit would secure the car. Within 15 mins, my husband called to put the $500 down payment. We were thrilled and immediately notified our family that a car for them was waiting for them. They had to get an Uber to make their way to the dealer. This is where it all went down hill. We get a call that the car was in the process of being sold. But at no point did he say that it was actually sold (no manager told him that it was actually sold or that someone else had put a down payment that morning before me). To my dismay, I was shocked and extremely disappointed. Not only were they quick to take the payment, our surprise was ruined and our family had to take an Uber back home. Apparently, the car had already been reserved before us earlier that morning before me and a pending sale was in the works by another sales person. This new information sounded like Mr, Nunez had no idea of the pending sale and I’m sure Mr. Nunez felt horrible because he was super apologetic to us, and lost his own sale but I feel like this comes from above. Who the xxxx calls the shots and why is no one communicating. I don’t know what goes on behind the scenes with these sales “managers” but they sure don’t know how to manage their sales people on the floor doing the leg work. I feel like Mr. Nunez put all his effort and work to work with me and left in the dark. And left me super upset. I did get my refund as I should’ve BUT this was such a waste of time and energy. They need to strategize on how to prevent overbooking sales. Sales managers NEED to communicate with each other. I will no longer do any kind of business here. I no longer trust their sales process and question every car up for sale in asking are you sure it is not pending sale status! In simpler terms DO NOT take people's down payment if a sale is pending to prevent false advertising or miscommunications!
We are very pleased with the professional and...
We are very pleased with the professional and attentiveness in a timely manner of Mr. Ernesto Perez III We would highly recommend Ernesto to anyone who need to buy a car at Subaru Southwest.
Hi, thank you for your kind review; we are happy to pass along your comments to Mr.Ernesto here at Gillman Subaru Southwest! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Eliel Ramirez General Manager Gillman Subaru Southwest (713) 776-6300 firstname.lastname@example.org
Manny was was fantastic! He helped me find white...
Manny was was fantastic! He helped me find white Crosstrek in no time. He made the entire process seamless and painless. He answered all of my questions during the process. An absolute pro! Highly recommend Manny to anyone looking for a Subaru! Thank you sir.
Hi Nelsonjudan, thank you for your kind review; we are happy to pass along your comments to Manny here at Gillman Subaru Southwest! Thanks again for the recommendation, and have an amazing day!
Complete Bait and Switch!! One of the worst car buying...
Complete Bait and Switch!! One of the worst car buying experiences I have ever had. We went in to see a car we saw on line. We loved the car and had run the numbers using Gillman's website and had a price in mind figuring it would vary a little. When we sat down to do the paperwork they started pressuring us saying there was another buyer doing finance on the same car and that we had to hurry and beat them. Then then brought us the numbers and it was over $200 more a month than the website had listed!!! We asked why in the world it was so much higher than the website and were told that the delivery fee and dealer extras were not included in the sticker, every other dealer had the delivery included in the sticker price. They offer to come down a little but would not honor the price on their website. We ended up leaving and calling another local dealer that had the same car in transit to them. We were able to buy the car there for the advertised price with no pressure. It turned out that Gillman was either lying about the other buyer or they refused the high price too because the other dealer that we bought the car through was able to trade Gillman for the very car we were trying to buy in the first place.
Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. We'd like the opportunity to turn your experience around. Please reach out to us at (713) 776-6300 at your earliest convenience to discuss how we can turn this experience into a positive one. Eliel Ramirez General Manager Gillman Subaru Southwest (713) 776-6300 email@example.com
I have actually called twice and asked for you only to be told both times you were unavailable and to leave my number and you would call me back. I have still not received a response.
Special Thank you !!! To Gillman Subaru Southwest...
Special Thank you !!! To Gillman Subaru Southwest General Manager : Eliel Alan Ramirez Service Director: Roger Reyna Subaru Service Team For servicing and taking care of our Subaru Ascent, outstanding customer service and more than lightly staying with Subaru for the longest ... Highly recommended to all my Friends and Family.
Hi Jerrico, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day! Eliel Ramirez General Manager Gillman Subaru Southwest (713) 776-6300 firstname.lastname@example.org
It has been a pleasure to shop and buy my Wife a new...
It has been a pleasure to shop and buy my Wife a new Subaru from this dealership. They have bent over backwards to make our purchase as seamless and pleasant as possible! The sales manager Ryan Nowroozi treated us wonderfully. Thank you Ryan! Gillman should be commended for Ryans effort and transparency....
Hi, we're happy to hear you had such a positive experience with Ryan! We are always more than happy to assist you if anything else comes up. Take care! Eliel Ramirez General Manager Gillman Subaru Southwest (713) 776-6300 email@example.com
Getting GAP removed, unsuccessful
Email replies or even returning unanswered calls as for customer service thru the Finance dept director for my GAP insurance issue, Its terrible. Have not rec'd a reply to either method of contact. It's been at least five times I have called. Phone Line is always having the recording to leave a message and he'll return your call. As of today this is so untrue. No response.
Hi Sylvia, we truly appreciate your honest feedback. Please reach out to Eliel Ramirez, General Manager at (713) 776-6300 or firstname.lastname@example.org when you can so we can address this situation directly. Thank you and have a great day.
The worst dealership in Houston
I had the most terrible car purchasing experience in my life We agreed on a price on the phone with a sale specialist When I arrived the dealer, the person who spoke me on the phone was not there and they showed me completely different numbers. No one was aware with the details of what we spoke with sales person. No one has any tendency to understand and solve my problem that is why I had to leave with a great disappointment Do not trust what they promise on the phone, make sure you receive the deal by email. When I wrote a review, they posted a message requesting to email my contact information, although they have my all information. I emailed them my contact info, however no one responded or called me back. Not only the sales department but also the customer feedback office is unreliable
Levent, Thank you for bringing this to my attention. I would appreciate the opportunity to discuss all of your concerns. Can you please reach out to me at a time that is convenient for you? I hope to hear from you soon. Best, Feedback@gillmanauto.com (713) 776-6300 Eliel Ramirez