DeMontrond Houston

3.9

Horario de funcionamiento

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:30am–3:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Coches en el lote

162 coches disponibles Ver todos los coches

Opiniones del concesionario

3.9
Rating and reviews of DeMontrond Houston are from Cars.com and DealerRater.com

324 reviews

Buying a car

4.0
by Rachel on Jun 23, 2022

Richard was amazing. Very knowledgeable and patient and went above and beyond to help me find a car. He helped me through the process of my trade in value of my car and find a reliable and suitable car for me. I love the car I selected and so grateful for his input. He helped show and walk me through all the features and gladly answered all my questions. The finance department took a while but once we got in it was great!

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall facilities 4.0 Overall experience 4.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Rachel, thank you so much for taking time out of your day to share your experience with everyone! We believe in attentive and professional customer service, we're glad that Richard and our team made such a great impression on you!

Customer Service was excellent!

5.0
by Hortonpookey on May 10, 2022

Customer Service was excellent!! Mr. Eduardo Andrade was a subject matter expert during my visit here in Texas. I am a very satisfied customer, everything Mr. Andrade spoke of he put it into play, you don’t find this in everyday sales. Thanks for everything

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Hortonpookey, thank you for letting us know how your experience was and for choosing us for your automotive needs!

Worked with new salesman,Mike,who found the car we needed

5.0
by Pfpilsner on May 01, 2022

Worked with new salesman,Mike,who found the car we needed and followed up with with my questions in a timely manner. At delivery his mentor Joe helped me understand many of the new technologal advances that Volvo that can help you safely enjoy these cars. Looking forward to our next road trip.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for the recommendation and for sharing your experience with us, Pfpilsner! We could not be happier that you enjoyed your experience here at our dealership and received such exceptional service from Mike and Joe. Thank you again and congratulations on your new Volvo!

I was not taken care of.

1.0
by rbrt.jns13 on Abr 29, 2022

I was not taken care of. I originally applied for the jeep through my lender (group lending services). The offer was $1000 down payment for $500/month for 72 months. Thomas advised that the lender wanted $2500 downpayment and I advised I only could do $1000. Thomas then stated that he could work with $1150 down payment and I accepted that offer. However, when I got to the dealership and signed the paperwork with Tom; I then get xferred to the finance guy (who didn’t seem thrilled to have me as a client and who was rude and had not a care in the world if he could be of help or not and he also questioned my paystub as if I’m a crook. I had to call my manager to prove I worked) only to find out the offer was $1150 down payment for $658/month. I was disappointed as I was not advised by tom of the new rates for my vehicle. The percentage rates went from 14% to 18% I believe. Moral of the story I was not given transparency in regards to the offer Tom was secretly offering me. I had no idea I wasn’t going with the offer the LENDER had given me. I was bamboozled only for my credit to take a hard hit by 4 of your lenders when Tom secretly sent the application. I was only expecting to go through the lender I had chose. The representative advised that this would be escalated to a manager and I have yet to hear from one‼️‼️

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

We would like to thank you for the opportunity to earn your business, rbrt.jns13. We take all our customers experiences seriously. If you would, please send us an email to customerexperience@4040group.com and provide your best contact information. We will escalate this to our upper management team for their immediate review. Thank you again and we hope to hear from you soon!

Friendly ,helpful ,easy to talk with.

5.0
by lucy on Abr 11, 2022

Friendly ,helpful ,easy to talk with.makes you feel comfortable.the person that took care of us was mike he made us feel good about the service.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for your great review, lucy! We could not be happier that you enjoyed your experience here at our dealership and that Mike was there to provide you with such exceptional service. We certainly do look forward to serving you again down the road.

Very Welcome ! Thanks Again

Looking for an Enclave in this time of uncertainty.

4.0
by roland on Feb 25, 2022

Looking for an Enclave in this time of uncertainty. Knew we would have to settle. Raul made our wants his priority and we drove off with the Enclave of our dreams. He made us feel as though he was on our side. Thanks Raul, and thanks DeMontrond.

Overall experience 4.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Roland, thank you for the awesome feedback and your family’s patronage to our dealership! Raul takes customer service very seriously and we are thrilled to know that you are satisfied with his services. Please let us know if there is anything else we can do for you, and congratulations on your new Enclave!

It was a positive experience.

5.0
by Paul on Feb 24, 2022

It was a positive experience. Enoch took good care of us and helped us find the right truck at the right price. Thank you.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Paul, thank you for letting us know how your experience was and for choosing us for your automotive needs!

Worked with me to get the exact vehicle I wanted.

5.0
by Rhesa0907 on Feb 19, 2022

Worked with me to get the exact vehicle I wanted. Nacho made sure it looked great before leaving the lot too.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you, Rhesa0907, we love hearing from happy customers! We know that buying a car is an important decision and it is awesome to know that our team assisted you in such an efficient manner.  Please feel free to contact us if you have any questions on your new vehicle.

Brandon is awesome! He helped my husband purchase a truck...

5.0
by Sherry W on Feb 07, 2022

Brandon is awesome! He helped my husband purchase a truck so I worked with him on my new Acadia AT4. He worked hard to get me a fair trade-in value. I love my new car and my dealership experience.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Sherry, thank you for the feedback and your continued patronage to our dealership! Please let us know if there is anything else, we can do for you, as we look forward to serving you again down the road. Congratulations on your new Acadia AT4!

Brandon, Manny and Adrian are a great dealer team! We had...

5.0
by andmak99 on Ene 31, 2022

Brandon, Manny and Adrian are a great dealer team! We had a great purchasing experience and would recommend them to others. Thanks!

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

We appreciate your review and recommendation, andmak99! We are glad to hear that you were pleased with the service you received from our team, and we certainly do look forward to serving you again for your future automotive needs. Congratulations on your new vehicle!

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