DeMontrond Houston

Richard was amazing. Very knowledgeable and patient and went above and beyond to help me find a car. He helped me through the process of my trade in value of my car and find a reliable and suitable car for me. I love the car I selected and so grateful for his input. He helped show and walk me through all the features and gladly answered all my questions. The finance department took a while but once we got in it was great!

Customer Service was excellent!! Mr. Eduardo Andrade was a subject matter expert during my visit here in Texas. I am a very satisfied customer, everything Mr. Andrade spoke of he put it into play, you don’t find this in everyday sales. Thanks for everything

Worked with new salesman,Mike,who found the car we needed and followed up with with my questions in a timely manner. At delivery his mentor Joe helped me understand many of the new technologal advances that Volvo that can help you safely enjoy these cars. Looking forward to our next road trip.

I was not taken care of. I originally applied for the jeep through my lender (group lending services). The offer was $1000 down payment for $500/month for 72 months. Thomas advised that the lender wanted $2500 downpayment and I advised I only could do $1000. Thomas then stated that he could work with $1150 down payment and I accepted that offer. However, when I got to the dealership and signed the paperwork with Tom; I then get xferred to the finance guy (who didn’t seem thrilled to have me as a client and who was rude and had not a care in the world if he could be of help or not and he also questioned my paystub as if I’m a crook. I had to call my manager to prove I worked) only to find out the offer was $1150 down payment for $658/month. I was disappointed as I was not advised by tom of the new rates for my vehicle. The percentage rates went from 14% to 18% I believe. Moral of the story I was not given transparency in regards to the offer Tom was secretly offering me. I had no idea I wasn’t going with the offer the LENDER had given me. I was bamboozled only for my credit to take a hard hit by 4 of your lenders when Tom secretly sent the application. I was only expecting to go through the lender I had chose. The representative advised that this would be escalated to a manager and I have yet to hear from one‼️‼️

Friendly ,helpful ,easy to talk with.makes you feel comfortable.the person that took care of us was mike he made us feel good about the service.

Looking for an Enclave in this time of uncertainty. Knew we would have to settle. Raul made our wants his priority and we drove off with the Enclave of our dreams. He made us feel as though he was on our side. Thanks Raul, and thanks DeMontrond.

It was a positive experience. Enoch took good care of us and helped us find the right truck at the right price. Thank you.

Worked with me to get the exact vehicle I wanted. Nacho made sure it looked great before leaving the lot too.

Brandon is awesome! He helped my husband purchase a truck so I worked with him on my new Acadia AT4. He worked hard to get me a fair trade-in value. I love my new car and my dealership experience.

Brandon, Manny and Adrian are a great dealer team! We had a great purchasing experience and would recommend them to others. Thanks!