Crossroads Ford-Kernersville

4.8

Horario de funcionamiento

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Coches en el lote

21 coches disponibles Ver todos los coches

Opiniones del concesionario

4.8
Rating and reviews of Crossroads Ford-Kernersville are from Cars.com and DealerRater.com

643 reviews

2022 F-150 Purchase

5.0
by Brian Monk on Sep 07, 2022

The dealership was great. However, I am extremely annoyed at Ford corporate failing to communicate that they were removing standard features and options from my ordered truck. At the time I ordered my truck, Ford corporate sent me an email confirming that they had received my order. However, a few weeks later when they decided to unilaterally change that order by removing the optional Nav system and the satellite radio system (and something else that I forget), I received no notice that Ford had changed my order. As I received other messages from Ford as the truck progressed through the process, no mention of the changes was made. It wasn't until I happened to pull up an electronic version of the window sticker that was going to be on my truck that I noticed the credits for the missing standard features and the lack of a nav system. I searched the internet and found references to the changes in the automotive press, so Ford told some reporters, but neglected to contact their actual customers. So it was only by sheer luck that I found out about the changes prior to arriving at the dealership. Poor business practice.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Hi Brian, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Crossroads Ford of Kernersville, Inc.. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (336) 996-3700 and we will do our best to make this better. We hope to hear from you soon.

Service department is the best I have ever been to.

5.0
by Turtle 41658 on Sep 02, 2022

Service department is the best I have ever been to. Quick service clean waiting room with coffee too.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Crossroads Kernersville Service

5.0
by Lee Reavis on Ago 05, 2022

RC was great with communicating the status of my repair.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Hi Lee, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

The Employees are helpful, the facility is clean and

4.0
by johnrjones4 on Jul 15, 2022

The Employees are helpful, the facility is clean and vehicle care is high. I appreciate how well they strive to make everyone completely satisfied. There are closer Ford dealers to me but nowhere near the customer service.

Customer service 5.0 Overall experience 4.0 Lo hace Recomendar este Concesionario

Very helpful willing to do extra to get me what I need,

5.0
by glvrmitch on Jun 30, 2022

Very helpful willing to do extra to get me what I need, want. Brian does an excelleny job.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Great customer service friendly staff fast service.

5.0
by Lovebirds020502 on Jun 24, 2022

Great customer service friendly staff fast service. Staff keeps you informed of what’s going on

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Very professional and outstanding service.

5.0
by Carol on Jun 02, 2022

Very professional and outstanding service. I messed up the values on the mileage screen and they were very helpful resetting it for me and showing me how to fix lt

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

owner

2.0
by Chris Fahnestock on May 20, 2022

I had an appointment for an oil change. It took over two hours for this. Obviously someone wasn't ready. So what's the point of an appointment ?

Customer service 4.0 Overall experience 2.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.

ljfleshman@gmail.com

5.0
by Len Fleshman on May 14, 2022

Fabulous! The guys at Crossroads were exceptional! Explained all the details. and treated me with respect.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Hi Len, your comments keep us motivated and working hard for all our guests! Safe travels!

F250 Recall

5.0
by James Mccune on May 07, 2022

Pleasant. It?s nice to be able to pull into an enclosed area especially if the weather isn?t cooperating. The staff is courteous and polite. Overall it was a pleasant experience.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Hi James, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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