Certified Luxury Motors of Valley Stream

3.0

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Opiniones del concesionario

3.0
Rating and reviews of Certified Luxury Motors of Valley Stream are from Cars.com and DealerRater.com

96 reviews

This place is the biggest scam.

1.0
by rx7tech on May 20, 2022

This place is the biggest scam. The prices on line are COMPLETELY FALSE. I found a 2017 Lexus IS350 on Cargurus sold by them with an advertised price of 29,104. I put all my information in and a gentleman calls me back to schedule an appointment. He tells me the appointment is so the car will be ready to go when I get there. So I make the appointment and drive an hour and a half to get there. When I get there he isn’t there. However a gorgeous sales women was. (No complaint there) However the car was in the show room, so it couldn’t be driven. The battery was dead and was told I couldn’t test drive the car until they run my credit. Odd, but ok. I show them the add I was responding to and they say “Ok, that’s a lot cheaper then on our website.” They show me online that on their site it goes for 31,000. Fine. I felt it was a scam to get me in the door BUT I really did love the car. They say that if I come back in 2 days the car will be ready to test drive. We can complete the paperwork and everyone is happy. Cool! I go home then on line because this place is making me feel a little uneasy. I see reviews stating the prices aren’t what they say and this place is a big rip off. Do I listen? kinda. I text the sales girl that morning telling her about these reviews and asked that she please don’t make me drive out there if there is going to be a different price or hidden fees. She assured me everything was legit. Once I get there the car is still in the show room, still can’t test drive it but they want me to come sit down. They start explaining to me about this free warranty. It’s absolutely free. You just have to pay 5,000 dollars for this “Certification” so I tell them I don’t want their warranty or this so called certification. I’m told you have to take it it’s mandatory and I negotiable. There was another 900 dollar prep fee that they were so gratuitous to wave for me be cause they’re trying to help me out. Lmao And to top it off they said my 2,000 dollar deposit was also mandatory but does not go toward the principal amount for the car. They actually ADDED my 2,000 dollar deposit to the price of the car. Lmao. So on top of the 29,104 they told me they would honor, there was a 5,000 dollar certification fee, a 2,000 dollar deposit that doesn’t go toward the price but increases it AND a 900 dollar prep fee that they will take off out of the kindness of their hearts. Please do not fall victim to these scams. The cars their are beautiful. As well as the women working there. But do not be robbed by these people because you see the car of your dreams sitting in front of you. They are the biggest rip off I have ever seen. It should be illegal. Complete frauds

Customer service 2.0 Overall experience 1.0 No lo hace Recomendar este Concesionario

Best review to read before you go in!To waste Time

1.0
by Octavio on May 13, 2022

They pull you in with great sounding price but they smack you in with a $$$10,000 with dealer and certification bull. Seeing customers walk out one after one after another and getting the chance to speak to them they explain how there experience was the exact same experience with the certification fee but to sound nice they will hit you with “we can void the dealer fee” sounds great right, wrong now you still at $9,000 without any interest or any other fee. We drove 2 hours to see a vehicle and of course I called before starting out drive asking if the vehicle was available and they said it was but to our surprise they sold the vehicle and never informed me. I would never suggest this dealership to a friend or the most hated person. But if you are reading this you have probably experience the same situation. Rating this experience I would say that a 3 star is a too good of a rating for this dealership.

Customer service 2.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 2.0 Overall experience 1.0 No lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.

Terrible Dealers if you want low price. Do not go!

1.0
by Danielle on May 11, 2022

It’s priced at 17000 hut it’s really 27000 dollars when u go there!! DO NOT FALL FOR THIS! I don’t suggest anyone buy a care here

Customer service 4.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.

Do NOT Buy there. Hidden fees & Scams & forgery..

1.0
by Not Happy on Abr 03, 2022

Horrible Dealership. I bought an AMG Benz from there. The Finance guy "RICH", forge paperwork on a useless aftermarket warranty I never asked for that He charged $3,200 for, but come to find out, only really costed $1,500. He also tells u that the $6,995 "Certification" is mandatory. So if you see a car for $40,000, it's automatically gonna be $48,995 once u get there, BEFORE including taxes, tags, APR. They overcharged me for taxes. All of which I had to fight to finally get refunded back. MAX, the manager, is the only fair guy there. Rich, VAL, and David in Service, are scam artists. They use very cheap & dangerous oil called VALUE ONE. Which will totally destroy any high end car in the end. Just don't shop there. You'll end up paying much more than u expect, or the value .

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.

A nice and professional Dealership.

4.0
by DJDaveJay on Mar 29, 2022

A nice and professional Dealership. Very courteous and transparent. I didn't buy a vehicle but would definitely recommend this dealership.

Customer service 5.0 Overall experience 4.0 Lo hace Recomendar este Concesionario

misleading = untrustworthy.

1.0
by Alex Romero on Mar 03, 2022

it is simple, they advertise misleading prices. that should be the first and only sign you need to walk away. if the lie about prices and are shady about their advertising do you think the rest of their business gets any better? stay away if you appreciate your money and time. all these negative reviews are not a coincidence.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.

STAY AWAY UNLESS YOU really the car they are offering...

1.0
by Nikiastoria on Feb 01, 2022

STAY AWAY UNLESS YOU really the car they are offering We walked into the place prepared to pay atleast 3-5k above the asking price....the Rav4 was listed at a little over $21,000....but of course come the fees...$1,9995 it's in the fine print....then $6,000? For whatever else....that brought this car to over 30,000 I was shocked...the worse part is being asked to wait for Rich the manager who asked what we expected to pay only to tell us we couldn't ever get that price and to consider another car....so you can add another $10,000 to that price...no thanks went to Carvana pride exactly what we wanted wish we didn't waste out time in the first place but again if you can and don't mind paying $10,000 this is the place for yoy

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario

Don’t do it!!! i came in for a car that was close to 20 &...

1.0
by Feelee4314 on Ene 22, 2022

Don’t do it!!! i came in for a car that was close to 20 & by the time it was all said & done it would’ve been almost 30 grand & not to mention the car that i was trading in was a year older & less mileage & worth way more jen was nice that’s all i can say about this place they should also clean the cars out properly before selling them the car had crud from the last owner

Customer service 5.0 Overall experience 1.0 No lo hace Recomendar este Concesionario

Was a little worried about going to this dealership after...

5.0
by Ez2n0 on Ene 01, 2022

Was a little worried about going to this dealership after reading the reviews- but I was in the market for a car so figured what the heck. The only thing I can say is I am extremely happy with my new car - it was great dealing Javier - my sales person - he was knowledgeable- not pushy- listened to and answered all my questions- all in all a great experience Jacob

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Yo recomiendo que compren su carro 😀

5.0
by Angelina on Nov 28, 2021

Gracias Vanessa por tu ayuda !!! Recomiebdo que compren el carro aqui so portarom super bien con migo y mi family 👪 compre un 2018 nissan altima

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
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