Carvana-Touchless Delivery to Your Home-Joplin

4.2

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Opiniones del concesionario

4.2
Rating and reviews of Carvana-Touchless Delivery to Your Home-Joplin are from Cars.com and DealerRater.com

9126 reviews

3rd car I purchased.

2.0
by legendauto66 on Ago 16, 2022

3rd car I purchased... First one, perfect. Second, delivery pushed back, car was damaged and filthy. Heavy smell of anti-freeze. Third, again delayed, filthy, glue from tint (removed) all over the windows...

Customer service 3.0 Overall experience 2.0 No lo hace Recomendar este Concesionario

Poor experience overall.

2.0
by jenn on Ago 16, 2022

Poor experience overall. Customer service teams were nice, but not able to problem solve, ensure a smooth process or be effective in communication. Would not use this service again nor recommend it to others. The vehicle is fine, the experience was not.

Customer service 2.0 Overall experience 2.0 No lo hace Recomendar este Concesionario

They DO NOT do Any kond of Inspection.

1.0
by johnliles07 on Ago 16, 2022

They DO NOT do Any kond of Inspection. Especially a 150 pt. Inspection. Very Crappy Company Delivered 4 Days Late and the radio was broken. So, it has been in the Shop getting repaired since then. NOTHING from carvana to deal with this issue. Carvana Sucks!!!

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account. Please reach out to us at (800) 333-4554 and our team would be happy to address your concerns.

Should get some $$ off my First Payment,or Something. Late Delivery and it has been at the Dealership since....

Very poor after sales customer service.

1.0
by Chusansail on Ago 16, 2022

Very poor after sales customer service.had problems with car on route to fl after 5days owning it haD to fix rear brakes on route cost $686. Was told not our problem.never got a call back from manager

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario

I was a bit apprehensive to purchase a vehicle completely

5.0
by David on Ago 16, 2022

I was a bit apprehensive to purchase a vehicle completely on line. However, I am a fan of Carvana! A couple of small hitches, but they took care of them quickly. I shopped a local dealer for a vehicle similar to what I ended up purchasing. The difference in my cost was nearly $6000. I priced a vehicle locally not as nice as what I purchased from Carvana, and used the same truck as a trade in locally and with Carvana. Better deal, better service. The way to go.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

This is my first review I've ever written but I'm giving

5.0
by tombirch24 on Ago 15, 2022

This is my first review I've ever written but I'm giving credit where credit is do I've seen a lot of bad stuff about Carvana (Youtube) but so far this has been the easiest purchase of a car I've done everything was as the pictures were except the mirror and they all ready have me going to a shop to get an estimate so THEY can take care of it so far so good THANK YOU Carvana just for being you !!!

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Overall the process was well designed, but when it froze

4.0
by mwirsch on Ago 15, 2022

Overall the process was well designed, but when it froze up, I found it would’ve been good to have a human voice contact. Some of the keyword-based chat responses went off on a tangent.

Customer service 5.0 Overall experience 4.0 Lo hace Recomendar este Concesionario

A great experience.

5.0
by dustcarr2019 on Ago 15, 2022

A great experience. The selection of vehicles, delivery driver, and purchasing team that helped me were helpful and kind.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

It was an amazing experience!

5.0
by Sandras1sc.ss on Ago 15, 2022

It was an amazing experience! I will definitely tell everyone I know how easy the process was and how friendly the staff are!

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Buying online was the easiest part.

1.0
by Jeff.Redding on Ago 14, 2022

Buying online was the easiest part. After that it went downhill. When we arrived in Richmond to pick it up there vending machine was broken. I placed five or six coins before giving up. Approximately 10 days after I received the car I noticed a part missing under the hood. I went online and looked at the pictures and realized the part was missing when they took the pictures they had missed it and so Had I. I called them 10 days later and they said because I had waited more than seven days There was nothing they could do. I paid a premium price for this car and it would have been nice to get all of it. I would not recommend Carvana to anyone their customer service is ridiculous.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
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