Carvana-Touchless Delivery To Your Home-Algonquin

4.2

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Opiniones del concesionario

4.2
Rating and reviews of Carvana-Touchless Delivery To Your Home-Algonquin are from Cars.com and DealerRater.com

9135 reviews

Worst experience ever Bought a car sent all documents

2.0
by Dbochsner on Ago 19, 2022

Worst experience ever Bought a car sent all documents requested set delivery waited chatted online Could not get a good answer. Waited chatted reset delivery waited called waited some more canceled order went to DriveTime bought a newer car better financing home within 3 hours I do not recommend carvana at all

Customer service 1.0 Overall experience 2.0 No lo hace Recomendar este Concesionario

Browsing dealer inventory on-line is super cool.

4.0
by Johng736 on Ago 19, 2022

Browsing dealer inventory on-line is super cool. Having a 7 day test-drive is outstanding. Waiting for the car to arrive is the only drawback. Every ineraction that I have had with Carvana has been pleasent.

Customer service 5.0 Overall experience 4.0 Lo hace Recomendar este Concesionario

Carvana where do I start.

5.0
by Mjanie on Ago 19, 2022

Carvana where do I start.....The whole process has been wonderful and easy. We received our first car that was BMW X5 black in color but looked blue when we got it and smelled like smoke so we didn't wanna keep it so we were in touch with carvana and kept them updated while we were in the process of looking for another car. We found another X5 we wanted and were able to drive the first X5 until we recieved the new X5 which was about 3 weeks and they allowed us 1000 miles without charge which was great. We did the swap of old car to new car and everything went easy and smooth. The new X5 we now purchased I took to BMW Dealer and had it looked over and for inspection it needed a new washer jet and also Ball joints to pass and BMW service talked to Silver rock and it was payed for in full by them around 2000$. Great experience overall. You have to call and keep them updated but with that said it was a easy process. Sit in the comfort of home or office and anywhere remote and search for vehicles is fantastic. Def recommend! Thanks Carvana!!!

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Great way to buy a vehicle!

Love the car I purchased from Carvana which gave me a

5.0
by hayworth1955 on Ago 18, 2022

Love the car I purchased from Carvana which gave me a better deal than I could have found locally. When any questions arose, the staff at Carvana was always friendly and helpful. The keyword-based chat responses to my questions were sometimes a little bit off, but it was not difficult, nor did it ever take long, to connect with an actual person to help me out.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Car was supposed to show up at 11:30.

1.0
by kelly on Ago 18, 2022

Car was supposed to show up at 11:30. By 1:30 I had called several times and they were not able to tell me where my car was. No answers, and unwillingness by the company for any sort of discount besides the delivery fee. At this point I cancelled insurance on my old car so I am stuck at home without any vehicle. Completely blew past the 3 hour time frame that they guaranteed the car to arrive in. Such a nightmare and would never work with this company again.

Customer service 2.0 Overall experience 1.0 No lo hace Recomendar este Concesionario

My Carvana experience was extremely professional and

5.0
by Sandonbooking on Ago 18, 2022

My Carvana experience was extremely professional and futuristic! We truly enjoyed the straight forward, no nonsense, quick and cool new way to purchase vehicles! The entire staff was friendly and helpful. I couldn’t help but to recommend to my coworkers & friends. Thanks again everyone!

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Well let’s see.

1.0
by Abdullah.aqrabawi91 on Ago 18, 2022

Well let’s see.. I’m currently in a rental because the vehicle I purchased from Carvana this month is in the dealership service because of bad engine. The only rental car available at enterprise is $128/day. Idk how long before I get it back. For engine lights to come on so soon makes me wonder if the codes were cleared and whatever issue there was, it was not fixed. Hasn’t been 2 weeks yet. The vehicle was $55K. $17.5K down. I just got it. It says a lot about your service department and “inspections”. But what’s worse, is the resolution. No call back, no help. The warranty company is terrible. You guys could’ve helped with a rental car. After all you sold me a car and people are saying I should sue. Somebody please give me a call. Do I have to keep this Escalade? What was the service report on it before I bought it? Can I see the service records? What can Carvana do?

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account. Please reach out to us at (800) 333-4554 and our team would be happy to address your concerns.

I purchased 3 other vehicles from Vroom and the last

5.0
by Dan S on Ago 17, 2022

I purchased 3 other vehicles from Vroom and the last purchase was an absolute nightmare. Decided to give Carvana a shot. The car from purchase from beginning to end was seamless. We went online and purchased on a Sunday the following Friday had the car and took our trade same day. I cannot say enough great things about our purchase. With Vroom our last purchase took over a month to get the vehicle which came in damaged. Skip Vroom and give Carvana a chance.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

They DO NOT do Any kond of Inspection.

1.0
by johnliles07 on Ago 16, 2022

They DO NOT do Any kond of Inspection. Especially a 150 pt. Inspection. Very Crappy Company Delivered 4 Days Late and the radio was broken. So, it has been in the Shop getting repaired since then. NOTHING from carvana to deal with this issue. Carvana Sucks!!!

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account. Please reach out to us at (800) 333-4554 and our team would be happy to address your concerns.

Should get some $$ off my First Payment,or Something. Late Delivery and it has been at the Dealership since....

I was a bit apprehensive to purchase a vehicle completely

5.0
by David on Ago 16, 2022

I was a bit apprehensive to purchase a vehicle completely on line. However, I am a fan of Carvana! A couple of small hitches, but they took care of them quickly. I shopped a local dealer for a vehicle similar to what I ended up purchasing. The difference in my cost was nearly $6000. I priced a vehicle locally not as nice as what I purchased from Carvana, and used the same truck as a trade in locally and with Carvana. Better deal, better service. The way to go.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
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