Carvana-Touchless Delivery To Your Home
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Opiniones del concesionario
Pretty bad experience, buying was easy, the first vehicle
Pretty bad experience, buying was easy, the first vehicle I received had awful body work done recently. Second vehicle had shoddy work down also, sunroof and other mechanical issues , their inspections are obviously not trained to loom over vehicles, I recommend you take the vehicle to have a PPO done by a reputable shop prior to the 7 days being up.
Carvana communication in the beginning was great, but
Carvana communication in the beginning was great, but after two changed delivery dates communication went down hill. My choice of vehicle was great. They gave all information I need to make my decision on buying.
Great 😊 process happy customer 2x car buyer experience
Great 😊 process happy customer 2x car buyer experience and will never go to a dealership again
The overall trade-in and purchase process went great so
The overall trade-in and purchase process went great so far, but it’s quite early in the process. My trade hasn’t yet been paid off, my new car still requires repairs and needs registration, and a promised $100 gift card hasn’t yet been received. Again, great so far…but soliciting for a review this early will only result in “pending” feedback.
We were looking forward to the novelty of the vending
We were looking forward to the novelty of the vending machine experience but the site just drove the vehicle around from the back. The representative on site was friendly but awkward and in a hurry to get out of there.
After an third party inspection, we were informed that my
After an third party inspection, we were informed that my car came with unmatching tires, cracked front windshield, and broken left rear mirror. It was reported on the next day. Carvana told us to bring the car to a certified auto repair. After 7 days (after the returning period), they denied the repairs.
The purchasing process was absolutely amazing and the
The purchasing process was absolutely amazing and the only reason I didn't give 5 stars the the fact that the car had to have 2 new front tires (tires were separating), new front rotors (rotors were warped), and new front brake pads (metal on metal) had to be installed. I realize that the 100 day warranty doesn't include parts that wear out but to let the car go out for sale in that state is unacceptable. I bought this car for my son who just turned 16 and it wasn't safe. $660 later the car is operating as it should, I had it inspected (per the strong recommendation of my sales associate Ashley Parks.. she was beyond awesome), and it's good to go. I'd love to speak to someone about the state of the car at delivery.
Carvana LLC in Tempe totally scammed me.
Carvana LLC in Tempe totally scammed me. Please be careful with them! They made a mistake on the title, dealer assignment on 11/25/19 and HAVE YET to fix it. They didn't write in the dealer number or notarize the signature for someone I never met named E Robles. The title was refused because of their mistakes and so I can't register it which means I can't drive the car I bought and payed for. The problem is CARVANA WILL NOT HELP ME. I've called Carvana Customer Service repeatedly and each Carvana representative was rude and couldn't care less. One guy told me to "pound sand". (What does that even mean?!) Another said they "will not try to help". The last Rep said they were the department who handles all escalations. He said I was wasting my time even trying. Since they won't help, I'm having to go through the process of reporting fraud. Been on the phone with the Sherriff's office and highway patrol. Hopefully they'll help. Don't use Carvana unless you want to pay a lawyer like I'll have too now.
This was a great and interesting sales experience being
This was a great and interesting sales experience being 100% online. Upon pickup, my representative was very clear with going over the paperwork and the 7 day guarantee. We love our car and will be back for our 2nd vehicle.
I would give 5 stars if I didn’t have to deal with
I would give 5 stars if I didn’t have to deal with SilverRock, but because Carvana partners with them I had to deduct a star. SilverRock lacks urgency, is unprofessional and frustrating. The first full day of having my car it ended in the shop and there it sat for 9 days- for a flat tire and a damaged rim! Unacceptable!!! Carvana, you are better than SilverRock. I had a great experience with finding and purchasing my new car- SilverRock took that simple, easy enjoyable experience and ruined it causing unnecessary stress, chaos and much wasted time. You need to find a better partner- and my car STILL needs to go back to the shop. 🤦🏻♀️