Carvana-Touchless Delivery To Your Home

4.2

Horario de funcionamiento

Sales
Monday
8:00am–9:00pm
Tuesday
8:00am–9:00pm
Wednesday
8:00am–9:00pm
Thursday
8:00am–9:00pm
Friday
8:00am–9:00pm
Saturday
8:00am–9:00pm
Sunday
8:00am–9:00pm

Coches en el lote

0 coches disponibles
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Opiniones del concesionario

4.2
Rating and reviews of Carvana-Touchless Delivery To Your Home are from Cars.com and DealerRater.com

9252 reviews

Great 😊 process happy customer 2x car buyer experience

5.0
by Jkokotiuk on Sep 27, 2022

Great 😊 process happy customer 2x car buyer experience and will never go to a dealership again

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

We were looking forward to the novelty of the vending

3.0
by cw3carlglover on Sep 27, 2022

We were looking forward to the novelty of the vending machine experience but the site just drove the vehicle around from the back. The representative on site was friendly but awkward and in a hurry to get out of there.

Customer service 3.0 Overall experience 3.0 Lo hace Recomendar este Concesionario

The overall trade-in and purchase process went great so

4.0
by brian.potter22 on Sep 27, 2022

The overall trade-in and purchase process went great so far, but it’s quite early in the process. My trade hasn’t yet been paid off, my new car still requires repairs and needs registration, and a promised $100 gift card hasn’t yet been received. Again, great so far…but soliciting for a review this early will only result in “pending” feedback.

Customer service 3.0 Overall experience 4.0 Lo hace Recomendar este Concesionario

After an third party inspection, we were informed that my

2.0
by Bruno on Sep 27, 2022

After an third party inspection, we were informed that my car came with unmatching tires, cracked front windshield, and broken left rear mirror. It was reported on the next day. Carvana told us to bring the car to a certified auto repair. After 7 days (after the returning period), they denied the repairs.

Overall experience 2.0 No lo hace Recomendar este Concesionario

Asking way too much for the car.

1.0
by rfeeley4410 on Sep 26, 2022

Asking way too much for the car. Robot online chat was horrible. Supposed to be easier than a traditional dealer, but not. If I could have talked to a person maybe we could have reached a deal.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account. Please reach out to us at (800) 333-4554 and our team would be happy to address your concerns.

The purchasing process was absolutely amazing and the

3.0
by Jeff Collins on Sep 26, 2022

The purchasing process was absolutely amazing and the only reason I didn't give 5 stars the the fact that the car had to have 2 new front tires (tires were separating), new front rotors (rotors were warped), and new front brake pads (metal on metal) had to be installed. I realize that the 100 day warranty doesn't include parts that wear out but to let the car go out for sale in that state is unacceptable. I bought this car for my son who just turned 16 and it wasn't safe. $660 later the car is operating as it should, I had it inspected (per the strong recommendation of my sales associate Ashley Parks.. she was beyond awesome), and it's good to go. I'd love to speak to someone about the state of the car at delivery.

Customer service 5.0 Overall experience 3.0 Lo hace Recomendar este Concesionario

Carvana LLC in Tempe totally scammed me.

1.0
by CamHarvey on Sep 26, 2022

Carvana LLC in Tempe totally scammed me. Please be careful with them! They made a mistake on the title, dealer assignment on 11/25/19 and HAVE YET to fix it. They didn't write in the dealer number or notarize the signature for someone I never met named E Robles. The title was refused because of their mistakes and so I can't register it which means I can't drive the car I bought and payed for. The problem is CARVANA WILL NOT HELP ME. I've called Carvana Customer Service repeatedly and each Carvana representative was rude and couldn't care less. One guy told me to "pound sand". (What does that even mean?!) Another said they "will not try to help". The last Rep said they were the department who handles all escalations. He said I was wasting my time even trying. Since they won't help, I'm having to go through the process of reporting fraud. Been on the phone with the Sherriff's office and highway patrol. Hopefully they'll help. Don't use Carvana unless you want to pay a lawyer like I'll have too now.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario

This was a great and interesting sales experience being

5.0
by Ethan on Sep 26, 2022

This was a great and interesting sales experience being 100% online. Upon pickup, my representative was very clear with going over the paperwork and the 7 day guarantee. We love our car and will be back for our 2nd vehicle.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

I would give 5 stars if I didn’t have to deal with

4.0
by Deliveries4gina on Sep 26, 2022

I would give 5 stars if I didn’t have to deal with SilverRock, but because Carvana partners with them I had to deduct a star. SilverRock lacks urgency, is unprofessional and frustrating. The first full day of having my car it ended in the shop and there it sat for 9 days- for a flat tire and a damaged rim! Unacceptable!!! Carvana, you are better than SilverRock. I had a great experience with finding and purchasing my new car- SilverRock took that simple, easy enjoyable experience and ruined it causing unnecessary stress, chaos and much wasted time. You need to find a better partner- and my car STILL needs to go back to the shop. 🤦🏻‍♀️

Customer service 5.0 Overall experience 4.0 Lo hace Recomendar este Concesionario

Can't recommend Carvana enough.

5.0
by mgr3 on Sep 24, 2022

Can't recommend Carvana enough. Not a fan of dealing with car sales in person. Online staff was incredibly helpful through the paperwork / registration process. Car was exactly what I had hoped. Delivery person was also very friendly and helpful by walking through the specifics of the vehicle. My youngest daughter bought her car through Carvana in the summer and I'm recommending my older daughter do the same now that she is in the market.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
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