Carvana-Touchless Delivery To Your Home

4.2

Horario de funcionamiento

Sales
Monday
8:00am–9:00pm
Tuesday
8:00am–9:00pm
Wednesday
8:00am–9:00pm
Thursday
8:00am–9:00pm
Friday
8:00am–9:00pm
Saturday
8:00am–9:00pm
Sunday
8:00am–9:00pm

Coches en el lote

0 coches disponibles
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Opiniones del concesionario

4.2
Rating and reviews of Carvana-Touchless Delivery To Your Home are from Cars.com and DealerRater.com

9261 reviews

Terrible experience.

1.0
by connfoster on Oct 06, 2022

Terrible experience. Bought a 2020 truck that was advertised as blemish free. Had the truck for two days it rained on the third washed off the wax job they did on the truck after the rain I found 9 impact chips through the clear coat. Door hand had a impact mark on its several fenders had deep scratches and the instrument cluster had a 2” crack in it. Reported the issue immediately was promised all issues would be resolved since it was in the 7 day return period. Instrument cluster the dealer took care of. I waisted over 100 hours on the phone with Carvana and silver rock to resolve the paint issues. Body shop gave me a $3400 estimate to fix the paint and Carvana only covered $1244. They kept telling me they were going to resolve the balance kept promising to call me back but never did. Bounced me back and fourth between reps at Carvana and silver rock both blaming the other. On the final day of my 100 day warranty called trying to get a resolution was told didn’t matter if I went past the 100 days since it was an open claim. That the manager was going to call me the next week cause once again my claims manager was “out of office” for the week. I finally called 5 days later to be told my warranty was up and there was nothing they could do. Now I’m on the hook foe $2,000+ to fix the paint on this supposed blemish free truck. False advertising. And the body shop will have my truck for 3 weeks but silver rock will only reimburse me for 5 days up to $50 a day on a rental. Super disappointed was lied to over and over again. I recorded all the conversations with them thinking about dropping it off with the local news station at this point. I got screwed hard. I have told everyone that has asked me if they should consider buying a car from Carvana I have told all of them no 100% pay the premium go to a dealer look at what you are buying.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario

Absolutely the best, easiest car buying purchase.

5.0
by scop323 on Oct 06, 2022

Absolutely the best, easiest car buying purchase. And….the cars are of the highest quality and exceed what is advertised.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Interesting way to buy a car!

5.0
by gnet57 on Oct 05, 2022

Interesting way to buy a car!! No pressure!! Easy delivery, friendly and efficient. Thank you!

Customer service 4.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Easy.

5.0
by Staceysappington on Oct 05, 2022

Easy. Great car. Smooth process. Very happy. I’ll never visit a dealership bank! Thank you!!

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Everything was great.

4.0
by n_dietzel on Oct 04, 2022

Everything was great. The only thing is I would make sure that you check and make sure your oil change and all the services are up-to-date because I already have to do that on my car.

Customer service 5.0 Overall experience 4.0 Lo hace Recomendar este Concesionario

My advocate was amazing I believe his name is Chris.

5.0
by Mslisabell725 on Oct 03, 2022

My advocate was amazing I believe his name is Chris. The process was smooth. My 2015 Kia Soul is the best. The vending machine was A cool experience

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

What a nightmare.

1.0
by Bgbg333 on Oct 03, 2022

What a nightmare. My delivery got rescheduled eight times. In what started is an attempt to save time, ended up taking me 2 months to complete the process to purchase a car. STAY AWAY!

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. Although you experienced bumps along the way, we appreciate the patience you had with us, and we hope you love your new ride.

Easy experience, picked up the car at the vending

5.0
by MylesHolo on Oct 02, 2022

Easy experience, picked up the car at the vending machine. The 12:30 appointment was truly an appointment with respect to our time. We were there about 45 minutes and signed a couple documents that needed an actual signature. The only disappointing part was the car could have been cleaned better. We did pay the transport fee and noticed the emissions were doine that day. The car probably just arrived. Happy with the process definitely will consider carvana for the next purchase.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

The over all experience was pleasant however when we got

4.0
by ryanlsnider on Oct 01, 2022

The over all experience was pleasant however when we got the van home it had several issues. The blind spot monitor system is not working as well as several other electronic issues. I will have to take these to a dealer to be repaired. The van is still under full warranty but it is disappointing to purchase a "new" car and have to take it in right away

Customer service 5.0 Overall experience 4.0 Lo hace Recomendar este Concesionario

They didn’t review insurance right, car delivery delayed

1.0
by joannasellscarolina on Oct 01, 2022

They didn’t review insurance right, car delivery delayed 2 weeks. Many scratches and dirty.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
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