Carvana-Touchless Delivery To Your Home
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Opiniones del concesionario
Terrible experience. Bought a 2020 truck that was advertised as blemish free. Had the truck for two days it rained on the third washed off the wax job they did on the truck after the rain I found 9 impact chips through the clear coat. Door hand had a impact mark on its several fenders had deep scratches and the instrument cluster had a 2” crack in it. Reported the issue immediately was promised all issues would be resolved since it was in the 7 day return period. Instrument cluster the dealer took care of. I waisted over 100 hours on the phone with Carvana and silver rock to resolve the paint issues. Body shop gave me a $3400 estimate to fix the paint and Carvana only covered $1244. They kept telling me they were going to resolve the balance kept promising to call me back but never did. Bounced me back and fourth between reps at Carvana and silver rock both blaming the other. On the final day of my 100 day warranty called trying to get a resolution was told didn’t matter if I went past the 100 days since it was an open claim. That the manager was going to call me the next week cause once again my claims manager was “out of office” for the week. I finally called 5 days later to be told my warranty was up and there was nothing they could do. Now I’m on the hook foe $2,000+ to fix the paint on this supposed blemish free truck. False advertising. And the body shop will have my truck for 3 weeks but silver rock will only reimburse me for 5 days up to $50 a day on a rental. Super disappointed was lied to over and over again. I recorded all the conversations with them thinking about dropping it off with the local news station at this point. I got screwed hard. I have told everyone that has asked me if they should consider buying a car from Carvana I have told all of them no 100% pay the premium go to a dealer look at what you are buying.
Absolutely the best, easiest car buying purchase.
Absolutely the best, easiest car buying purchase. And….the cars are of the highest quality and exceed what is advertised.
Interesting way to buy a car!
Interesting way to buy a car!! No pressure!! Easy delivery, friendly and efficient. Thank you!
Easy. Great car. Smooth process. Very happy. I’ll never visit a dealership bank! Thank you!!
Everything was great.
Everything was great. The only thing is I would make sure that you check and make sure your oil change and all the services are up-to-date because I already have to do that on my car.
My advocate was amazing I believe his name is Chris.
My advocate was amazing I believe his name is Chris. The process was smooth. My 2015 Kia Soul is the best. The vending machine was A cool experience
What a nightmare.
What a nightmare. My delivery got rescheduled eight times. In what started is an attempt to save time, ended up taking me 2 months to complete the process to purchase a car. STAY AWAY!
Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. Although you experienced bumps along the way, we appreciate the patience you had with us, and we hope you love your new ride.
Easy experience, picked up the car at the vending
Easy experience, picked up the car at the vending machine. The 12:30 appointment was truly an appointment with respect to our time. We were there about 45 minutes and signed a couple documents that needed an actual signature. The only disappointing part was the car could have been cleaned better. We did pay the transport fee and noticed the emissions were doine that day. The car probably just arrived. Happy with the process definitely will consider carvana for the next purchase.
The over all experience was pleasant however when we got
The over all experience was pleasant however when we got the van home it had several issues. The blind spot monitor system is not working as well as several other electronic issues. I will have to take these to a dealer to be repaired. The van is still under full warranty but it is disappointing to purchase a "new" car and have to take it in right away
They didn’t review insurance right, car delivery delayed
They didn’t review insurance right, car delivery delayed 2 weeks. Many scratches and dirty.