Carvana-Touchless Delivery To Your Home

Nothing went easy. I had to change insurance companies as MASS has different rules. The vehicle had 3 very minor scratches on website that were hard to find when it arrived. BUT it did have 7 BIG deep scratches and many little dents. At least Carvana is paying to fix most of it. (Anything we missed after delivery, too bad). I also got emails saying my registration was complete and I would be getting license plates in the mail. I had license plates the day of delivery. How else could we drive it? I tried to give delivery person our cashier's check for full amount, but it was declined as she thought it would be done electronically. I had to take photo of check and then mail the physical check to them. Send photo with tracking number of check and pay $62 for the overnight service that was demanded! For the last 3 days Carvana has contacted me about paying. The last message today was they were going to repossess the vehicle if we didn't pay. The physical check was in their hands yesterday. NOT an easy experience, very disorganized business. I would not recommend. The only positive I have is that everyone was very pleasant. For the following questions: Delivery person was very nice, delivery took close to 2 hours vs the 30 min they stated. No virtual appt, No test drive offered, Contactless Transactions? I guess - she didn't take the check from my outstrectched hand!!

Overall a good experience. However one annoyance marred the purchase experience a bit: The SiriusXM satellite radio in the purchased car was subscribed to the previous owner and Carvana did not have a solution to enable the transfer of the radio ID to me such that I could add it to my existing SiriusXM subscription. Carvana instead suggested I take the car to the manufacturer/dealer to transfer the device. Rather than waste time and potentially money going to a dealer service department, an hour on a chat window with SiriusXM ultimately resolved the issue. My suggestion to Carvana to help customers avoid this problem: When processing trade-ins with satellite radios, part of the trade-in process should include properly de-associating the satellite radio from the previous owner. Dealers with certified pre-owned sales already do this as do used-car dealers and they offer a trial SiriusXM subscription to buyers.

The dealer was so nice and professional. I didn't feel and pressure and my trade in was super easy and fast. I spent less than a hour there and was driving away with my new car!

Great experience would absolutely buy a vehicle this way again Interest rate high but they got me into a real quality vehicle with banged up credit. Huge choice of vehicles no pressure a week to change your mind. Honest don’t think I would go to a dealer again. Thanks guys.

Carvana was very easy to work with! They kept me informed of the status of my loan and once that was approved, they made sure I knew when my car would be delivered. Everyone was really nice and cared about making sure I was happy with my purchase.

We are very pleased with our purchase thru Carvana. Customer service was great, and we love our new Jeep!

Ok overall. Delivery day was a nightmare however. Contract had some confusing and misinformation in it and delivery was very late and communication was terrible

Drew was amazing & made my experience super fun! I was done super fast & i love my new car!

I attempted to purchase a vehicle from Carvana twice - December 2021 and April 2022. Carvana vailed to deliver the vehicle on both attempts. I am providing a video of my experience here: https://youtu.be/5EBB_CujmtY

Delivered my vehicle in a timely manner, on time, and made sure I was satisfied.