Carvana-Touchless Delivery To Your Home

4.3

Horario de funcionamiento

Sales
Monday
8:00am–9:00pm
Tuesday
8:00am–9:00pm
Wednesday
8:00am–9:00pm
Thursday
8:00am–9:00pm
Friday
8:00am–9:00pm
Saturday
8:00am–9:00pm
Sunday
8:00am–9:00pm

Coches en el lote

0 coches disponibles
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Opiniones del concesionario

4.3
Rating and reviews of Carvana-Touchless Delivery To Your Home are from Cars.com and DealerRater.com

8836 reviews

Carvana was very easy to work with!

5.0
by Juli on May 17, 2022

Carvana was very easy to work with! They kept me informed of the status of my loan and once that was approved, they made sure I knew when my car would be delivered. Everyone was really nice and cared about making sure I was happy with my purchase.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

We are very pleased with our purchase thru Carvana.

5.0
by kevinp.mcmillin on May 17, 2022

We are very pleased with our purchase thru Carvana. Customer service was great, and we love our new Jeep!

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Great experience would absolutely buy a vehicle this way

5.0
by gquag2 on May 17, 2022

Great experience would absolutely buy a vehicle this way again Interest rate high but they got me into a real quality vehicle with banged up credit. Huge choice of vehicles no pressure a week to change your mind. Honest don’t think I would go to a dealer again. Thanks guys.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Ok overall.

3.0
by Chadsutkay on May 17, 2022

Ok overall. Delivery day was a nightmare however. Contract had some confusing and misinformation in it and delivery was very late and communication was terrible

Customer service 3.0 Overall experience 3.0 Lo hace Recomendar este Concesionario

Drew was amazing & made my experience super fun!

5.0
by Vivian on May 17, 2022

Drew was amazing & made my experience super fun! I was done super fast & i love my new car!

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Delivered my vehicle in a timely manner, on time, and

5.0
by Devon on May 16, 2022

Delivered my vehicle in a timely manner, on time, and made sure I was satisfied.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

I attempted to purchase a vehicle from Carvana twice -

1.0
by dukesto on May 16, 2022

I attempted to purchase a vehicle from Carvana twice - December 2021 and April 2022. Carvana vailed to deliver the vehicle on both attempts. I am providing a video of my experience here: https://youtu.be/5EBB_CujmtY

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario

Carvana was amazing with any help i needed!

5.0
by Emma Lambert on May 15, 2022

Carvana was amazing with any help i needed! Wonderful customer service and made my first time buying a car as. easy as possible

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario

Easy to do , delivery guy was very friendly and helped a

5.0
by Bruce.rupp9 on May 15, 2022

Easy to do , delivery guy was very friendly and helped a lot. To many forms to send,had to provide paperwork to three or more texts.

Overall experience 5.0 Lo hace Recomendar este Concesionario

My electric car was delivered over 1hour 30mins late and

1.0
by Garry on May 15, 2022

My electric car was delivered over 1hour 30mins late and came without the electric charger that was pictured in the post online. After asking the driver about the charger I was told they would submit a warranty exception and I would be shipped the charger. Immediately I sensed something was off and decided to call Carvana and verify the details. As I suspected that information was not correct because after a trip to a nissan dealership and a carvana approved repair facility that there was no real process to replace an electric charger for my nissan leaf. Ultimately I was told I would have to spend more of my own money and be reimbursed in 45-60 business days. I purchased a fully electric car. Not having the at home charger that is supposed to be with the vehicle is completely unacceptable. How am I supposed to take full advantage of the 7 Day return policy when I don’t have the tools to determine if it’s goin to work for me. I had to make several calls to Carvana and was given different information almost every time. I saw a commercial on TV that said “Carvana will drive you happy.” Based on my experience it is clear that is all marketing to trick people you not thinking Carvana cares about the customer. If i purchased this vehicle from a dealer I would have gotten all the tools I needed on the spot. I am extremely disappointed in my experience with this company and will go out of my way to ensure people know that you lie to customers. Electric Cars should come with the charger. Especially if that charger is advertised in the post online. what good is an 150 point inspection if that inspection misses that a major component is missing from the vehicle. The vehicle delivery agent told me I could “put some gas in it” while I waited for the charger that eventually I would learn would never come. I purchased a car that I could not drive for days because it was delivered to me without a charger. I know no one cares because this situation still has not been resolved. Carvana needs to work on a smoother process to ensure electric cars are delivered with the chargers as advertised.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

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