CarMax Madison - Now offering Curbside Pickup

4.0

Horario de funcionamiento

Sales
Monday
11:00am–8:00pm
Tuesday
11:00am–8:00pm
Wednesday
11:00am–8:00pm
Thursday
11:00am–8:00pm
Friday
11:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Coches en el lote

123 coches disponibles Ver todos los coches

Opiniones del concesionario

4.0
Rating and reviews of CarMax Madison - Now offering Curbside Pickup are from Cars.com and DealerRater.com

5 reviews

Second time using Carmax, and I will be back

5.0
by KBella on Dic 20, 2021

This was my second time purchasing a vehicle through Carmax. My first time, three years ago, was for myself purchasing and exact vehicle I wanted. I called ahead, was able to work through what I wanted, and re-directed to another location that had the exact vehicle I was looking for. No hassling about buying something from their specific location. Great customer service, the car was in excellent condition (as confirmed by the Volvo dealership I had it serviced at subsequently). I still have and love that car. My most recent experience was at Carmax in Madison, WI. I have been searching for a well-maintained used vehicle for my newly-licensed teen. With the used car market spiking, I've been monitoring my searches for months. The perfect vehicle (with everything both my teen wanted and I required from a safety perspective) popped up in New York. For a reasonable fee they were able to put the vehicle on hold and transfer it to my local dealership in WI. I was able to do the financing over the phone in advance of the vehicle's arrival. Once it arrived, I was notified and an appointment set to test drive. The car was exactly as described, in good condition and no hassling or negotiations needed. The prices are reasonable based on current market conditions with a set margin built in. The financing is a little on the high side, but they provide a 3 day window to bring in a check from your own lender so it makes it easy to balance the rate vs convenience (and GAP coverage). I had one issue with the vehicle after getting it home. I contacted the dealership and it was addressed within a half hour. I am absolutely happy with both my experiences at Carmax and would (and have) recommend them for your next vehicle.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.

THink twice before buying!!!

1.8
by Sam on Sep 06, 2019

My experience was really bad. I traded in. I paid lot for the vehicle that I bought. Carmax was very uncompromising about giving any discounts up front. But I already have found more than 5 problems on my new vehicle. I have been getting a run around for repair. Very delayed responses, wrong parts were ordered, repair time is getting prolonged that predicted, employees blaming each other. Very bad customer service. Think twice before buying from this dealer.

Customer service 2.0 Buying process 2.0 Quality of repair 1.0 Overall experience 2.0 No lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.

Friendly, easy to get in touch with - high prices.

4.0
by Luke Ashley on Ene 31, 2018

Clean facility friendly people setting up the test drive was easy. I dislike not being able to negotiate, as their price was very high for the vehicle and their idea of a "very good" interest rate on a 2016 car was 5% (I've been quoted at 2% for same vehicle) was amusing. If people don't like to negotiate and don't want to shop around this is a very nice place to buy a car, similar to comparing iPhones (CarMax) to Android (every other dealer).

Customer service 5.0 Buying process 2.0 Overall facilities 5.0 Overall experience 4.0 No lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.

Great car dealership!

5.0
by Alicia on Nov 10, 2017

I had an amazing experience searching for my new car! This Carmax has great customer service and salesmen!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.

Okay but not for us right now

4.3
by Kelly on Ene 23, 2017

Starting the process for looking for a new to us van and CarMax was one of our stops. They had one we were really interested in, but between trade-in value and non-negotiable pricing (which we knew in advance) we realized it wouldn't fit our price range. Ryan was responsive, but not oppressive.

Customer service 4.0 Overall facilities 5.0 Overall experience 4.0 Lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.
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