CarMax Cincinnati - Now offering Curbside Pickup

1.9

Horario de funcionamiento

Sales
Monday
10:00am–9:00pm
Tuesday
10:00am–9:00pm
Wednesday
10:00am–9:00pm
Thursday
10:00am–9:00pm
Friday
10:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
12:00pm–7:00pm

Coches en el lote

318 coches disponibles Ver todos los coches

Opiniones del concesionario

1.9
Rating and reviews of CarMax Cincinnati - Now offering Curbside Pickup are from Cars.com and DealerRater.com

5 reviews

Worst dealership in Cincinnati

1.0
by Shop Elsewhere on Ago 03, 2022

Spent 3 days in the Cincinnati office and the absolute worst buying experience we have ever had to deal with. From losing the trade in appraisal 2 different times, couldn’t get a printer to work, changing the down payment and just absolute lack of concern for their customers. This store should be ashamed of how they operate and just close their doors if this is how they do business. After the complete disaster we have encountered, I honestly don’t know how they manage to sell any cars. Not to mention, last week we had a deal ready on a different vehicle only to be told it wouldn’t be ready for pickup at the time THEY SCHEDULED! Please avoid this dealership at all costs and just go somewhere else.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.

False Advertising

1.0
by Ken Bailey on Nov 08, 2020

This weekend I test drove a car from this Carmax location. The specs for the car said that is had back up camera, heated steering wheel, heated front seats, heated back seats etc. Come to find out it had none of these features. It was brought to the attention of the sales rep and he said he would discuss the matter with his superiors. About an hour later he texts me back saying that despite not having all of these luxury features they were keeping the price the same. If you are considering buying a vehicle from this location make sure you double check everything.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.

Horrible Experience Selling a Car

1.0
by shawna on Jul 06, 2020

I went to sell them a car and they tried to rip me off. They wasted hours of my time and it was an overall horrible experience.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.

Easy, easy, easy!

5.0
by Ken W. on Dic 31, 2012

I purchased a Nissan Xterra through this dealer, and I was completely impressed with the entire process. No hassles. Will do business with them again!

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

We're so glad to hear it! Thanks for sharing your experience! ~bridget

Poor Communications

1.5
by prowaxguy on Ene 23, 2012

I was approved for financing over the phone and all I had to do was sign the paperwork but when I sat down with salesman, I suddenly wasn't. Salesman told me "The Bank or computer made a mistake". No manager involvement what's so ever. But, the silver lining is I was able to find the same vehicle at an other dealer that was a year newer, less miles and $2K less and got approved 24 hours later, so I can say Thank You CarMax!

Customer service 1.0 Buying process 1.0 Overall facilities 3.0 Overall experience 1.0 No lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.
Respuestas del concesionario

Oh no, @prowaxguy! I am so sorry to hear about your experience. We'd like to look into this. Would you mind calling our Customer Relations team at our Home Office at 800-519-1511? ~Britt

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