Buick GMC of Beaverton

4.4

Horario de funcionamiento

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–4:00pm
Sunday
Closed
Sales
Monday
8:30am–7:00pm
Tuesday
8:30am–7:00pm
Wednesday
8:30am–7:00pm
Thursday
8:30am–7:00pm
Friday
8:30am–7:00pm
Saturday
8:30am–7:00pm
Sunday
11:00am–6:00pm

Equipo de ventas

Foto de cabecera de Shelley Shelby

Shelley Shelby

Finance (17 Reviews)
Foto de cabecera de Michael Gutierrez

Michael Gutierrez

Sales (15 Reviews)
Foto de cabecera de Katharine Kemmerer

Katharine Kemmerer

Service (15 Reviews)

Coches en el lote

125 coches disponibles Ver todos los coches

Opiniones del concesionario

4.4
Rating and reviews of Buick GMC of Beaverton are from Cars.com and DealerRater.com

568 reviews

I wish I could give this place zero or even minus five

1.0
by Ekaterina on Sep 16, 2022

I wish I could give this place zero or even minus five stars!!! Unprofessional, irresponsible people work there, especially sale representative Mike! We were interested in RAM truck, that was just posted with no pics and few information. When I called to request pics and more information, they said that they haven’t even received that vehicle yet; meanwhile they took my number to call back when truck is here. So, they got the truck, pictures were finally up. Nobody called me back! After pics were posted I called them to make an appointment, however it was a good deal and my husband decided to get there the same day. And we were assured that they would hold that truck, my husband explained that he is leaving work earlier just because to make there on time and we will get there around 3 pm. So we drove almost two and a half hours in order to find out that truck was sold already!!!! In the morning!!!! Really??? And how careless these people are for not even letting us know, so we wouldn’t even get to our car and start driving, and how disrespectful they are for not keeping their word!!!! At least they could have called us and let us know that it was sold before or while we were driving to the dealership. “I am sorry, I will let Mike know that he made a mistake “ that’s all what we got… so angry with this place and people!

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Eric Lovejoy | General Manager

Being dumbed instead of being helped

1.0
by Ekaterina on Sep 14, 2022

I wish I could give this place zero or even minus five stars!!! Unprofessional, irresponsible people work there, especially sale representative Mike! We were interested in RAM truck, that was just posted with no pics and few information. When I called to request pics and more information, they said that they haven’t even received that vehicle yet; meanwhile they took my number to call back when truck is here. So, they got the truck, pictures were finally up. Nobody called me back! After pics were posted I called them to make an appointment, however it was a good deal and my husband decided to get there the same day. And we were assured that they would hold that truck, my husband explained that he is leaving work earlier just because to make there on time and we will get there around 3 pm. So we drove almost two and a half hours in order to find out that truck was sold already!!!! In the morning!!!! Really??? And how careless these people are for not even letting us know, so we wouldn’t even get to our car and start driving, and how disrespectful they are for not keeping their word!!!! At least they could have called us and let us know that it was sold before or while we were driving to the dealership. “I am sorry, I will let Mike know that he made a mistake “ that’s all what we got… so angry with this place and people!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.
Respuestas del concesionario

We acknowledge your review and are currently looking into the events you’ve detailed.

Never heard back from them.

1.0
by trol22 on Sep 05, 2022

Never heard back from them. Not sure what else to write since there was never any contact.

Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

trol22, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Lithia Buick GMC of Beaverton does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Eric Lovejoy, General Sales Manager

I’ve never in my life have felt so embarrassed,

1.0
by negretejonathan on Ago 04, 2022

I’ve never in my life have felt so embarrassed, ridiculed.. I do not recommend going to this dealership. Out of every dealership I’ve been (over 20) this one did it . I went in to see a truck I was going to trade in my car for , took them a sec to actually acknowledge us standing in the front door . So guy comes & brings the keys too show us the truck , you know we kinda were a lil unsure because honestly out of all the dealership this was the worst customer service we have had .. so we get told to check out the truck because there was more people waiting for the guy , were fine with that, we payed no attention to it . Keep in mind since the first second we were there we felt unwanted , like nobody wanted to help us . So the guy comes back with another guy & hands us off to him because he had to take care of the other people we said okay fine , we didn’t like the first guy anyways .. So at the same time we came another guy came in to see the truck , so as we were giving out our information, some guy who seemed like a manager comes out & tells us “I don’t mean to be rude but there’s another guy wanting to buy the truck but you guys get first pick” . So from there is where it all started , it felt like if we didn’t do something they liked they would just su okay no & just go with the other customer, which is what happened . I had a trade in , my trade in is valued around 40-45k on Kelley blue book , I had some bad equity on it & I accepted it I was fine with it . Bottom line as soon as I told them that they went in & brought me out a paper that said my car was valued at 26k keep in mind the car is in perfect conditions . I get up & I tell them never mind , & we ask for a copy of that paper & the other employee that was working with the other customer about the truck came out running & with his thumbs up basically telling him that we weren’t on the race no more .. as soon as our employee goes into the copy room or what ever it was we hear people cracking up . Just please stay away from these people , worst experience in my life.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Never again will I come or have family shop here

New truck purchase experience

5.0
by JAMES ANDERSON on Jul 20, 2022

Mustaphia was our sales person, he was very professional and showed me and my wife all the features of our new diesel truck, we did all our paperwork the weekend before we came to get it and it made the transaction very easy, thanks to everyone there who helped us. Aaron &amy

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Thank you for taking the time to share your feedback regarding your experience at Lithia Buick GMC of Beaverton and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Eric Lovejoy, General Sales Manager

No response at all to my request for a car they had

1.0
by IgnoredCustomer on Jul 19, 2022

No response at all to my request for a car they had listed on Cars.com

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with us does not reflect that. Please don't hesitate to contact us so we can discuss the vehicle you are interested in. Sincerely, Eric Lovejoy, General Sales Manager

I felt like I was just another number.

1.0
by Samantha.houdyshell14 on Jul 08, 2022

I felt like I was just another number. Not a fabulous experience. It was like engaging with a card board box. I got left alone for almost 45 minutes before leaving and not buying the vehicle because I was tired of waiting.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Samantha.houdyshell14, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Lithia Buick GMC of Beaverton does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Eric Lovejoy, General Sales Manager

Great job

5.0
by Gabriel Florea on Jun 21, 2022

pleasant experience, I always drive here only, I trust this team

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Kenny Bower , Service manager

Purchasing a new vehicle

1.0
by OSMIN CASTELLANOS CASTRO on May 28, 2022

First off everything went great at the start, we met with Jeff and he got us all squared away and sold my wife and I a GMC Yukon. However, he mentioned that it would arrive a week after we purchased it which was fine, but he never followed up with me nor my wife to let us know the status of our vehicle. My wife called a week after the purchase to request information, which someone took a note and then Jeff called me to let me know that in about 2 more days the vehicle will be in. Two more days have passed and I have not received the vehicle still nor have I had another follow up from Jeff regarding the status of the vehicle. You would think that putting down 10K for the vehicle and knowing my check cleared literally right away after I provided it, at the very least I would know what's going on. Another thing I was disappointed at was the late response my wife received from Payton. She asked him about the GAP insurance which wasn't offered to us and he responded 2 days after she emailed him. On the email Payton mentions that he didn't think we needed GAP and that is why he didn't mentioned it. However, we should have been given the option to decide whether we need it or not.

Customer service 1.0 Buying process 2.0 Overall experience 1.0 No lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Eric Lovejoy, General Sales Manager

2022 Gmc Denali 1500 refresh

5.0
by Jon Lange on May 12, 2022

Purchased online and should be picking up soon. No mark up like other dealers and great communication.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Eric Lovejoy | General Manager

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