Bob Rohrman's Gurnee Volkswagen

4.1

Horario de funcionamiento

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–5:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Equipo de ventas

Foto de cabecera de Ron Monaco

Ron Monaco

Sales Associate 4.8 (79 Reviews)
Foto de cabecera de Cristian Vega

Cristian Vega

Product Specialist 4.8 (41 Reviews)
Experiencia en el concesionario 7 years
Experiencia en el concesionario 1 year
Foto de cabecera de Cameron Owen

Cameron Owen

Sales Consultant 4.8 (40 Reviews)

Coches en el lote

83 coches disponibles Ver todos los coches

Opiniones del concesionario

4.1
Rating and reviews of Bob Rohrman's Gurnee Volkswagen are from Cars.com and DealerRater.com

1055 reviews

Very nice and friendly at time of service both with the

5.0
by LTSH1963 on Ago 02, 2022

Very nice and friendly at time of service both with the service office and service care team.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bob Rohrman's Gurnee Volkswagen. Please don't hesitate to reach out if you need anything else.

Experts at adding charges after the sale.

2.0
by WILL.5.ADAMS on Jul 31, 2022

Experts at adding charges after the sale. Following through on promises after? Not so much. Still waiting, and spent way more than the car's cost.

Customer service 3.0 Overall experience 2.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

This dealership needs to tell their customers they got

1.0
by Robert.cruz88 on Jul 31, 2022

This dealership needs to tell their customers they got thieves working for them and should take out everything out the car before service because it will get stolen this place is a joke people shouldn’t have to worry about getting personal items stolen every time they bring their car in for service

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Robert, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Customer service and communication at this dealership is

1.0
by OCONNOR.WALLY on Jul 31, 2022

Customer service and communication at this dealership is horrible. I had an issue with my car that took three visits for resolution. Each time I experienced little to no update or status. The second visit they kept my car for three days with no loaner car offered. Third visit I had to ask for a loaner, but at this point no one would even greet me. I also used the feedback through text that the dealership requested and never heard back e.g if you need anything during your visit don’t hesitate. Poor management at its core and makes me want to switch off a VW branded car.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for your review. We're sorry your visit didn't go as planned, Wally, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Service was excellent there was one very small problem

5.0
by pep33 on Jul 28, 2022

Service was excellent there was one very small problem that I had. The tech accidently spilled fuel in the vehicle and didn't say anything. Called the dealer and the detailed my car for fee and got rid of the smell. I would recommend this dealer for sales and service.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bob Rohrman's Gurnee Volkswagen, we look forward to having you as one of our valued customers for many more years to come!

I was treated more than fairly in my shopping for a

4.0
by KIRK.MORLEDGE on Jul 27, 2022

I was treated more than fairly in my shopping for a pre-owned vehicle, got a very good price, received good service from them. What more could you ask for?

Customer service 4.0 Overall experience 4.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Congratulations on your new vehicle and thanks for sharing your thoughts about your experience with Bob Rohrman's Gurnee Volkswagen. We appreciate your business and hope to see you again soon!

Jackie was really great to work with.

5.0
by KMILUSKI on Jul 27, 2022

Jackie was really great to work with. Very helpful and professional. Fantastic job on car wash

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you so much for your kind words for Jackie, and for taking the time to leave us this wonderful feedback!

Service is ok but the time or the promise they will

5.0
by Alyssa on Jul 23, 2022

Service is ok but the time or the promise they will finish my atlas it’s horrible I have appointment at 10:00am I was there on time and it’s 11:15am still sitting in the the place where I left and if I didn’t ask why still there they won’t put on service right away

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Alyssa, It's great to hear that Bill was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bob Rohrman's Gurnee Volkswagen!

Jacky the administrator was awesome she was very diligent

5.0
by Olivia Díaz on Jul 23, 2022

Jacky the administrator was awesome she was very diligent , efficient and polite I felt confident with her

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Olivia, Thank you for taking the time to share your feedback with us. Jacklyn and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

The service was excellent every question was answered

5.0
by TURNERMARILYN71 on Jul 21, 2022

The service was excellent every question was answered with full explanation ever labor that was perform was explain in detail the service people greeted me with a smile and good conversation on what was going on with my car. The service done on my car was perform with in great timing did not have to wait an extra day for the car. My appointment was at 8:30 They want to know if I need a ride to get home because of the servicing of my car but I already had a ride. I was called about a 4:45pm to come pick up my car that's what I call excellent service, the price was good for the work that they did on my car, I am a very satisfied customer and I will be bringing my car to be service with Gurnee Volkswagen. For any and all repairing service's. Thank you once again for your service.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for your kind review, Marilyn. We appreciate your business and our team looks forward to serving you again soon!

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