Bob Howard Chrysler Dodge Jeep RAM

4.1

Horario de funcionamiento

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–7:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Coches en el lote

132 coches disponibles Ver todos los coches

Opiniones del concesionario

4.1
Rating and reviews of Bob Howard Chrysler Dodge Jeep RAM are from Cars.com and DealerRater.com

445 reviews

Poor customer service, no accountability, terrible

1.0
by Randy Moore on Ene 08, 2022

Be very careful if you deal with these people. Be diligent about everything. Replaced my engine within 1500 miles. They refuse to accept responsibility. Very bad experience.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Thank you for informing me about your situation. Please know that we are looking into your concerns, Sean Simonz our Service Director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Buck Barton General Manager

Worst dealership I've ever dealt with. They refused to...

1.0
by Randy on Ene 08, 2022

Worst dealership I've ever dealt with. They refused to give me the history report.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for informing me about your situation. Please know that we are looking into your concerns, Sean Simonz our Service Director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Buck Barton General Manager

I purchased a brand new 2021 Chrysler Pacifica Hybrid...

1.0
by samanthakyle2014 on Ene 06, 2022

I purchased a brand new 2021 Chrysler Pacifica Hybrid Limited on Nov 23, 2021. I didn't even get to drive it off the lot before it broke down. I was constantly told that they would "take care of me". It is true that their team has been in contact with me regularly, to tell me that they still can't do anything to help me and my family. It is also true that they did gave me a loaner, that is in no way similar to the vehicle I purchased and likely one of the cheapest vehicles on their lot. Despite having a couple vehicles come through your dealership that were exactly the same as my new car that they could've traded me into. Telling me that "you're doing everything you can to take care of me" but won't even give me the repair records for the vehicle so that I can contact a lemon lawyer to finally get this mess put beyond me and move on, tells a different story. I had hoped that when I said that I would bring lunch when I picked up the repair records, and then actually proceeded to purchase pizzas for your repair team that it would demonstrate what "taking care of people" and upholding your word meant. Telling me that "you're doing everything you can to take care of me" but doing the absolute minimum, if that, isn't good enough. Also, telling me that I'm "not disabled enough to qualify for your Disabled Veteran Discount" because I'm only rated at 70% and not 100%, isn't "taking care of me", or other veterans, in my opinion. This is akin to stealing from me.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. Buck Barton General Manager

Mr. Barton, You must be joking? What "attempts to resolve" my concerns have you or your dealership offered? For me to continue to wait another 6 weeks for the "brand new vehicle" that I've paid for? To continue to deny my requests for the repair records your people said that they would provide me? More likely that you will continue to hold only your interests in mind. But, go ahead and tell me again how "Chrysler won't let you" do this or that. This has by far been the worst car buying experience I've ever gone through.

TERRIBLE TERRIBLE TERRIBLE, I bought a Ford Mustang from...

1.0
by Jacobgriffin2511 on Dic 15, 2021

TERRIBLE TERRIBLE TERRIBLE, I bought a Ford Mustang from them and the moment I told them I wasn’t financing though then they completely treated me like crap. I ended up buying the car because it had everything I wanted and was honestly tired of car shopping. Anyways I buy the car and then they told me I couldn’t take it home! I was angry so I spoke to the sales manager who was completely unprofessional and the financial guy was a jerk I was able to talk them into letting me take the car home. After driving for a few days I decided to vacuum out the car agin and what I found under the seats was disgusting there was fries, half a biscuit, flashlights and chargers like they had just shoved everything under the passenger side I was so upset with how poorly they detailed the car so I reached out to the guy who sold me the car Chris Rosales and he replied with a smart alic comment saying it looked clean when you looked at it didn’t it. So I do not recommend going to this place I should have done a better job at inspecting the car but you would expect better from them!

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for informing me about your situation. Please know that we are looking into your concerns, Ben Celis our GSM will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Buck Barton General Manager bbarton@bobhowardauto.com

Bait and Switch

1.0
by Not Happy on Dic 11, 2021

Responded to and Advertised Jeep the this dealership had online. Called and they insisted that the vehicle was there and ready. Drove 3 hours to the dealership. When I arrived and met my contact there was a big meeting with managers and then I was told that Jeep was at their Sister Dealership in Oklahoma City. Said they could not sell it for the price list online because it wasn't at the dealership, after telling me it was to get me there, but they had plenty other Jeeps available but not at the listed price. I asked them to confirm that the Jeep was at the Sister dealership Bob Howard and tell them I was on the way to make a deal. They called confirmed that it was there. I left for OK City. 20 miles later I get a call from OK City Bob Howard Dealership telling that Jeep had a deposit on it and it had already been picked up. It was not available. This is a prime example of bait and switch. This is why car dealerships and car salesmen has the persona of being succumb bags. I would really consider rethinking if you are looking at this dealership or Bob Howard in OK City to do business!!!

Customer service 1.0 Buying process 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.
Respuestas del concesionario

Thank you for taking the time to leave a review. I am unable to find you in our system by the name that is left on the review. It also appears that you are referencing our sister store in Tulsa possibly? If there is anything I can do please reach out to me by email. Thank you. Buck Barton General Manager bbarton@bobhowardauto.com

My wife and purchased a CPO Grand Cherokee. Per the...

1.0
by dsddcd on Dic 06, 2021

My wife and purchased a CPO Grand Cherokee. Per the Certified program the vehicle should have undergone an extensive inspection and repair https://www.certifiedpreowned.chrysler.com/. With only 36K miles this should have been easy but within a day of taking delivery we noticed the Radio had failed and was randomly pushing buttons rendering it unusable, the check engine light came on, it has a capless filler and it kicks off the pump ever 30sec, the dash was peeling, I turned on the wipers for the first time to find that the rubber had failed, the vent motor started making a very loud noise, the first hard brake (to miss a car in the oncoming lane) I noticed the brake rotors were warped.... I contacted the dealership but never got a response and now I am left with a vehicle that is a mess and unfortunately FCA is months out to be able to repair. There is no doubt that this unit was inspected but knowing it was a long lead to repair they let it be my problem rather than making the repair or telling us about it. It is unlikely that the technicians did not catch all these issues and if they did not catch at least some of the problems they should not be a technician.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for informing me about your situation. Please know that we are looking into your concerns, Ben Celis our General Sales Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me

The original agreement we discussed over the phone was...

1.0
by Randy on Nov 22, 2021

The original agreement we discussed over the phone was very different upon arrival to dealership.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

I apologize that you experienced an issue while visiting us. I cannot find your name in our database based on the name on the review, I would love to hear back from you at my email so I can try and resolve your issue. Thanks, Buck Barton General Manager bbarton@bobhowardauto.com

My name is Randy Moore. You know the issues. Thanks again for the general response to my complaint.

Oil tech need to clean there hands better

5.0
by Bryan g on Nov 17, 2021

Just got an oil change in and oil fast but had oil prints on my hood and driver door, but Service Adviser Chris Maurer was great

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Thank you, Bryan, for your kind words for Chris! We thank you for your business and look forward to your next visit!

Recently purchased a new Dodge Ram from Bob Howard CDJ....

5.0
by cwhitmarsh on Nov 03, 2021

Recently purchased a new Dodge Ram from Bob Howard CDJ. The whole process from start to finish has been exceptional and even after the sale. All of the employees I have encountered throughout the process have been personal and professional. I would highly recommend Bob Howard CDJ!

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for your kind words for our staff! We thank you for your business and look forward to your next visit!

This was the worst experience I have ever had ! Called...

1.0
by Pcullen63 on Oct 26, 2021

This was the worst experience I have ever had ! Called and made appointment for 10:30 am on Monday for a noise under the hood and an oil change ! The lady asked if I wanted to wait I Said no I would leave it but would need a loaner ! Got there and yup no loaner you can try enterprise down the road. Day by day nothing it was a warranty fix and so I said please fix it ASAP if not covered I would pay out of pocket she said ok . Two days later after hearing nothing I called to ask if jeep was ready ?response was I was waiting on warranty so we have not started on it ! 650.00 into rental car cost ! I was livid but kept my composure then went to pick up after the warranty company told me it was covered they said bull was 1800 now I was coming unglued ! Turns out I paid 200 and 650 for rental cost ! I will never take anything to them and I suggest you look at reviews prior to doing business with them !! Horrible just plain horrible got jeep back 7 days later 🤬

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for informing me about your situation. Please know that we are looking into your concerns, Sean or Brian from our service department will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me.

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