Autoline Preowned

4.8

Horario de funcionamiento

Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
12:00pm–4:00pm

Coches en el lote

144 coches disponibles Ver todos los coches

Opiniones del concesionario

4.8
Rating and reviews of Autoline Preowned are from Cars.com and DealerRater.com

79 reviews

Save yourself the hassle!

2.7
by Frustrated Buyer on Dic 30, 2019

We purchased a car about a year and a half ago. I will say, the process was easy and the salesman was nice. However, this (pricey!!) car has been absolute garbage! It’s been nonstop with the problems. We did buy a warranty and a lot of the costs have been covered (minus the upcoming expense of replacing the catalytic converter) but just the headache of being out and the car not starting, taking it in for repairs, paying deductibles outweigh any pros from dealing with this business. When we called to explain our frustration, they said it had been too long after the purchase. We should have returned it when the check engine lights came on a month after we bought it! This is why I will only shop at big name dealerships from now on.

Customer service 3.0 Buying process 4.0 Overall experience 1.0 No lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Hi there, first let me apologize that you were not happy with your purchase. Our number one goal is to make sure that every customer that visits our dealership leaves happy, whether they purchase a vehicle or not. Our first step, when we learn of a customer experiencing a frustrating situation, is to have our management reach out to try and solve the problem as soon as possible. However, some review platforms do not provide an easy solution to identify the customer so that we can start that process. Since this review seems entirely out of character for our dealership, we would ask that anyone who reads this review to consider our overall rating when choosing a dealership to trust with your car shopping experience while we work to resolve this issue. Thank You!

Great Experience

5.0
by Mike A. on Nov 20, 2019

This dealer does it right! We worked with Clarence Joyner and he was easygoing and didn’t pressure. Helpful with answering our questions and patient while we came to a decision. Also had great customer service. The General Manager Joey was a true customer oriented professional. No nonsense and they were straight forward to work with. The low no haggle pricing is the way to go when buying a preowned vehicle!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Hi Mike, Thank you so much for the wonderful review of your laid-back experience here at Autoline Preowned with all of our representatives. We started with the goal of changing the stereotype in car buying and your kind words are much appreciated. Thank you and enjoy the new ride!

Love this place, great service!

5.0
by Sandy Harman on Sep 24, 2019

I was recommended to try Autoline from a neighbor. I found the perfect car for me. Chip and Tim were wonderful to work with. Extremely professional and made the car buying process a breeze. Will definitely be back when its time for another! And will definitely recommend to all my family and friends!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Hi Sandy, Thank you so much for the wonderful review of your laid-back experience here at Autoline Preowned. Thank you for the recommendations and we look forward to seeing you next time. Thank you and enjoy the new ride!

Shady and unethical

1.0
by John on Jun 15, 2019

This place gives used car dealerships their reputation for being shady. If you are going to attempt to sell a vehicle it’s best to have made sure you looked it over and it’s ready for the customer. These guys attempted to sell a vehicle that was not driven or even ready to be sold. The only word I can think of is shady definitely would NOT recommend this place.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.
Respuestas del concesionario

Hi John, Sorry for the delay in reply, but we have been trying to work with Cars.com to figure out contact info for you so that we could get in touch. On the rare occasion that we get a bad review, our first step is to contact the customer so that we can remedy the problem versus just writing a response. Your review is problematic and concerning for us because it is the exact opposite of how we operate. We will not sell a vehicle if it has not been through inspection, and after several call reviews, our representative has confirmed this. Based on the information provided above in your review, I have to assume that you may have visited a different dealership. I want to ask anyone that reads this review to consider our overall rating when choosing a dealership to trust with your car shopping experience. Thank You!

Great Experience

5.0
by Nick on Abr 16, 2018

Great car buying experience. My salesman, Clarence, was extremely helpful with finding a new car. Everyone was laidback and provided exceptional customer service. I highly recommend purchasing a car through them.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Thank you Nick! We really appreciate the opportunity to provide you with the best car buying experience possible and we really appreciate your purchase. Enjoy the new ride!

Best ever!

5.0
by Marlene on Abr 11, 2018

Best place in Jacksonville to purchase a used car. Prices are awesome Chip was helpful and attentive. I got a newer vehicle than I thought I would?ve been able to afford. Thank you for a great experience!

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Thanks Marlene! We really appreciate the opportunity to provide you with the best car buying experience possible! Thank you for your purchase and enjoy the new ride!

awesome experience

5.0
by al s. on Ene 14, 2018

only dealership ill be going to buy a vehicle. laid back, no pressure,no need to negotiate prices ( i didnt/ they gave me about 2grand below kbb and all other discounts i could get including military/vet discount). highly recommended.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Hi Al, Thank you so much for the great review and for your service. We are thrilled that you enjoyed our laid-back car buying experience and competitive pricing as well as our military discount. Thank you for the opportunity and we hope you enjoy the new ride!

Good experience

5.0
by D. Law on Dic 06, 2017

Very pleasant experience. Sales man Tim was knowledgeable and courteous. Overall these guys got it right. Not like the traditional car dealer a lot better. Keep up the good work.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Thank you so much for the great review and we are thrilled that you enjoyed our laid-back car buying experience with Tim. Thank you for the opportunity and we hope you enjoy the new ride!

Great visit great deal!

5.0
by Trevan Harris on Jul 15, 2017

Paul McDermott was very courteous, professional, and helpful. Thanks for such a great car buying experience!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario Lo hizo comprar un vehículo.
Respuestas del concesionario

Thank You, Trevan! We are so happy that you enjoyed your laid-back car buying experience with Paul here at Autoline. Thank You for your purchase and we hope you enjoy the new ride!

great service and people

5.0
by eric on Mar 27, 2017

I went to look at a few cars they had available. These guys are so nice and caring about the person and not making a sell that they don't push you into something you won't like. They are professionals at giving you a chance to look and think. Francis and Rafael where outstanding. I have not bought a car yet but it was because they didn't have the car I want. I am going to wait and see if they can get it in time. Outstanding Customer service skills.

Customer service 5.0 Overall facilities 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario No lo hizo comprar un vehículo.
Respuestas del concesionario

Thank you, Eric, for leaving such a positive review of your experience here at Autoline with Francis and Rafael. Hopefully, we can find the right vehicle for you soon and help you complete the process. Thanks again!

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