Auffenberg Auto Mall
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Purchased a vehicle in January, paid cash. It is now...
Purchased a vehicle in January, paid cash. It is now August 10, still have yet to receive the title, had to hire an attorney to get them to call us back. We also took the car zo the dealership for an oil change and they failed to put the oil cap back on.
I emailed to ask about a car that was “coming soon” Audrey responded and said that the car was available and that she would let Kenny know to meet with us and that he would have the car ready. When we arrived Kenny was busy so Scott helped us. Kenny stopped over by but was unaware that we were coming to see him or what car we were looking for. Scott couldn’t find the car and we spent quite a while waiting, then it looked like the car was going to be at the detail shop so we followed Scott 3 to 4 miles down to find the car. We waited outside of the detail shop for about 15 minutes and Scott came out and said the car was not there. That they had actually detailed one but it didn’t match the numbers. So then we drove back to the dealership and we waited as Scott drove up and down the rows of cars trying to find the car we were looking for. While we were waiting for Scott, Kenny came up and ask which car we were looking for and when we told him another salesman pulled out his phone and said oh here’s that car. It was a car that was in the body shop with a front end completely smashed. So we drove about 45 minutes and spent quite a bit of time looking for a car that wasn’t even available. Scott did go way beyond what was expected and we do appreciate that. However we are buying a car in Ballwin Missouri today and probably would not come back to Auffenberg.
This vehicle should have been marked not available while we sent it to the body shop. The customer care representative saw it marked as a ready to go vehicle and proceeded according to our normal activities. We do apologize for that vehicle not properly being marked not available. We have new processes being implemented to prevent this from ever happening again. Thank you, Jeremy Kehrer Automall Pre-Owned Sales Manager Auffenberg Dealer Group 618-624-2277 x1515 office
Poor customer service
I called about a vehicle and was told the inspection was complete and no known issues. I made an appt to meet with a specific salesman. I felt good driving 2 hrs and 20 minutes after knowing that. When I got there, none of the 3 salesmen I encountered could be bothered to help me, not to mention the salesman my appointment was with was not there. I was then told the inspection had not been done but "it would be looked at the following day if I wanted to pursue" (which I advised that I did). I didnt get a call the next day. Even the worst dealerships I've gone to at LEAST will clean the trash out of the car before showing it. I called two days ahead of the appt. Unprofessional business with uninterested salesman.
Our customer service representative spoke too soon on the vehicle ready and done with service. We have changed our processes moving forward to fix this issue in the future. Please let us know if there is anyway we can assist you further in the future. We take these comments very seriously and hope you understand the communication issue we had before has been fixed. Thank you, Jeremy Kehrer Automall Pre-Owned Sales Manager Auffenberg Dealer Group 618-624-2277 x1515 office
Such a wonderful experience working with Ali! He set me...
Such a wonderful experience working with Ali! He set me up with a beautiful brand new car, I could not be more satisfied with my purchase and entire experience!
Thank YOU for choosing us! Congratulations on your new car!
Alex is an absolute wonderful salesman! He made buying my...
Alex is an absolute wonderful salesman! He made buying my new vehicle fun and stress free. I would recommend him to anyone ready to purchase a new Nissan. Thank you Alex for everything.
The staff at Auffenberg Nissan were great to work with,...
The staff at Auffenberg Nissan were great to work with, very welcoming when you walk in the door. Alex Erlanger our sales consultant was absolutely amazing!!! He went above and beyond to meet our wants and needs in our New 2021 Rogue. We couldn’t be happier with our purchase thanks to Alex, he’s the best!!!
Alex Erlinger was the best around. And made my experience...
Alex Erlinger was the best around. And made my experience amazing. Went above n beyond!! Thank you thank you. Thankyou!!!!!! xoxo thank you. Xoxo t
I purchased a new Chrysler Pacifica here, and the...
I purchased a new Chrysler Pacifica here, and the experince was smooth and easy. We have a lot of grandkids, definitely needed the extra room. Auffenberg made sure we found what we were looking for and made sure the price was right. Brendan was our salesman, very honest and straight to the point. If you want a deal and someone honest, he's the guy
I purchased a 2018 Mazda CX-9 from them. I had to wait two hours to sign my paperwork the day I bought my car. The windshield was cracked and the sales manager told me they would let me get the windshield fixed at my house. That did not happen and I had to drive over an hour and drop the car at the dealership. After fixing the windshield, the blind spot monitor was not reinstalled. I had to take the car to my local Mazda dealer to fix it.
Fabulous job would definitely recommend everyone in the...
Fabulous job would definitely recommend everyone in the market. Great job all the way around. If you want a great experience I would go see her