Arlington Nissan

4.4

Horario de funcionamiento

Service
Monday
7:00am–9:00pm
Tuesday
7:00am–9:00pm
Wednesday
7:00am–9:00pm
Thursday
7:00am–9:00pm
Friday
7:00am–9:00pm
Saturday
8:00am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Equipo de ventas

Foto de cabecera de Brian Weisbond

Brian Weisbond

Service Advisor 4.9 (86 Reviews)
Foto de cabecera de Benson Bansil

Benson Bansil

Service Advisor 4.9 (84 Reviews)
Foto de cabecera de Kiah McGee

Kiah McGee

Service Advisor 4.8 (65 Reviews)

Coches en el lote

140 coches disponibles Ver todos los coches

Opiniones del concesionario

4.4
Rating and reviews of Arlington Nissan are from Cars.com and DealerRater.com

1208 reviews

Great experience.

5.0
by Alexvidal on Ago 15, 2022

Great experience. James was very honest and helpful. He guided me through the process, and he made it as comfortable as possible. He helped me and my mom choose the perfect car that we where happy with and made sure it was affordable!!!

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you so much for choosing Arlington Nissan! Congrats on your new purchase, and let us know if we can be of any more assistance!

Hello all, this not a trustworthy dealership.

1.0
by cwallen27 on Ago 15, 2022

Hello all, this not a trustworthy dealership. They really want your down payment. They start off with a outrageous monthly payment to see if you can add more money down. They have hidden fees and purchase cost. You don’t have an option of having LoJack or Xzilon added to the price of your car. Make sure to build your car on their website so you can see their prep and delivery fees. Make sure they show you who you are financing with. They are not very transparent. Do not trust them!!

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

We can continue the conversation. The dealership has all my info to reach out to me if they like. The issue for me is bad business practices. I have reported the dealership to consumer affairs and the Federal Trade Commission. I plan on filing a complaint to the attorney general as well. I went on BBB.org and filed a complaint.Also, there are several complaints of the same bad business practices from other customers.

Benson and the team are excellent.

4.0
by ToddK on Ago 13, 2022

Benson and the team are excellent. The work took a little longer than I would have hoped, but it was all good.

Customer service 5.0 Overall experience 4.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Benson and team here at Arlington Nissan.

Me atendieron bien me gusto el trabajo Y su atención

4.0
by MARIATERESAM29 on Ago 13, 2022

Me atendieron bien me gusto el trabajo Y su atención estoy agradecida x k ya ando manejando mi carro

Customer service 5.0 Overall experience 4.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thanks for sharing your thoughts about your experience with Arlington Nissan. We appreciate your business and hope to see you again soon!

Do not waste your time and energy.

1.0
by yougotyourreview! on Ago 12, 2022

Do not waste your time and energy. Find your car somewhere else. I had seen the low ratings on yelp and was reassured by Skylar the process would be easy and pain free. I had to book a flight to pick up my vehicle and stressed that I wanted to be able to get on the road quickly to drive back to St. Louis. When I got there even though I was paying cash I had to sit down with the finance guy.... He explained to me how the fees are actually "much lower" than other dealers and how they pre install LoJack on every vehicle and then you get to pay for it! Cannot say I love the fact they can likely still track me. Oh and I really loved the "delivery" fee when you fly to go get a vehicle and drive it home! They justified this telling me they were already losing money on the car and would list it for more tomorrow if I did not purchase it. (how sweet) I went to leave telling myself how much I wanted this specific car and how difficult it would be to find somewhere else and to just take the hit and get out of there. Once I got on the road I was delighted to see they only felt the need to give me about 7 gallons of gas... really nice after spending over $30K on a car. Naturally I had to stop for gas on my way home, and what do ya know the gas did not pump. When I went to get gas it would immediately click off after squeezing the handle for just a second. I took a video and immediately sent it to Skylar in which he told me he had no issues when he put the 7 gallons in the car... I drove to another pump and then another station, same issue. I had to squeeze the handle about a million times to get enough gas to get home. I then dealt with this issue for a few weeks until a dealer in St. Louis could take a look. They told me the previous owner likely drove off with the pump in their car and the plastic portion of where the gas goes in the tank broke off and all the pieces of plastic had fallen down in there. They removed the plastic out and replaced the top portion resolving the issue. I emailed Skylar and called him many times in which I got one response saying the issue "was not there when I bought the car and it was as is". The bill for the fix was $194.98... Pretty pathetic they could not return my calls and make things right over less than two hundred dollars. *** Please note after buying the car he called me tooo much. It was over the top annoying with the automated "is everything still great?" emails. Like putting gas in your car isn't a big deal or anything.... I even got an automated email to schedule an oil change. Not sure why I would drive hours for an oil change. Doubt anyone at Arlington Nissan is going to read this, but to someone considering this place save yourself the headache and think again.

Customer service 1.0 Overall experience 1.0 No lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

I brought my car in for an oil change and tire rotation.

5.0
by lynn18 on Ago 08, 2022

I brought my car in for an oil change and tire rotation. Brian was my advisor at Arlington Nissan. He suggested I include my cabin air filter and my transfer case fluids. He thoroughly explained these to me and I added them to my service. I waited for my car and he kept me informed as to where it was during the process. I also purchased new wiper blades and he thankfully put them on for me and I was on my way. I was a pleasant and easy service.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for the kind words for Brian and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

Brian was extremely accommodating when I brought my car

5.0
by Gc103058 on Ago 08, 2022

Brian was extremely accommodating when I brought my car in for service, he connected me directly to a sales person when I made decision to purchase vs. repair.

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

I went in to trade my car in and John was so helpful in

5.0
by kevinhauber on Ago 07, 2022

I went in to trade my car in and John was so helpful in getting me into a new vehicle!

Customer service 5.0 Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Here at Arlington Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with John, and it was a pleasure having you at the dealership. We appreciate your review!

James was more like a teacher than a salesman.

5.0
by benefithelp on Ago 04, 2022

James was more like a teacher than a salesman. He was wonderful and made this car buying experience great!

Overall experience 5.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thanks for sharing your thoughts about your experience with Arlington Nissan. We appreciate your business and hope to see you again soon!

Great service and detailed explanation from Benson (five

4.0
by FMISHINGER on Ago 03, 2022

Great service and detailed explanation from Benson (five stars). Both drivers from the shuttle were courteous. They were, however NOT safe when driving. Both drivers were playing inappropriate music and changing the songs from their phone as they drove. To each their own when listening to types of music, but subjecting clients to listen to profanity is NOT professional NOR acceptable. I do not know their names.

Overall experience 4.0 Lo hace Recomendar este Concesionario
Respuestas del concesionario

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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