Zeigler Fiat Maserati Alfa Romeo of Schaumburg

3.8

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–6:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Chris Powell headshot

Chris Powell

Consultant (5 Reviews)
Dealer Experience 9 years
Dealership Experience 3 years
Gabe Jimenez headshot

Gabe Jimenez

Sales Manager (3 Reviews)
Lindsay Latsko headshot

Lindsay Latsko

Dealership Relations Manager (3 Reviews)

Cars on the lot

108 cars available See all Cars

Dealership reviews

3.8
Rating and reviews of Zeigler Fiat Maserati Alfa Romeo of Schaumburg are from Cars.com and DealerRater.com

64 reviews

WILL NOT sell for advertised price. $2,900 later….

1.0
by Doug Attema on Sep 16, 2022

$2,900 more than the advertised price! Cars.com needs to monitor these excessive fees. Prep fee was $1,495. Handling fee was $995. Doc fee was $395. A total and complete waste of my time and their salesman’s time. I should have read these reviews first, but being a new car dealer I didn’t bother.

Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Won't sell at the price they advertise!

1.0
by Peter on Nov 01, 2021

I went to buy a car there. Price was advertised on several different online platforms. They absolutely would NOT sell the car at the advertised price. I even offered an additional $300 on top of the advertised price for a dealer fee. Not a chance. They tried adding over $3,000 in warranties and b.s. "mechanic inspection fee". Then added the tax at the wrong rate to pad a few more hundred. Total bait and rob. Stay away!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Classic Bait & Switch Operation

1.0
by Shiraz T on Aug 09, 2021

Stay away and save yourself the hassle, these guys are "bait and switch" personified. The absolute worst, these are the kind of dealers and car salesmen who are pushing people to online car buying. I booked an appointment to see a specific car, the appointment was two days after, I got calls and texts to confirm the appointment both days and everything was fine, but when I reached their dealership, the first thing I'm told is "oh that car was just sold" but hey there is this other car a little more expensive why don't you buy this, I complained about why did they not inform me when they were calling me or texting me, to which the guy just apologized and kept pushing the other more expensive car. A few days later I saw another car on their website, I booked an appointment to see THAT car for the very next day, I was very specific that I am only interested in that car. On the day of the appointment I called an hour before to confirm if the car was still available and they confirmed that yes it is, I told them I am coming all the way from Naperville, and I am not interested in any other car, to which they further confirmed that yes the car is still available. I reach there and the first thing they tell me is oh that car is no longer available, I complained that I confirmed before coming just an hour ago, to which he tells me it sold 30 minutes ago. At the very least these guys are some very inconsiderate xxxxxxx by not informing me in time, but I am 100% certain, they know what they are doing, they are just a classic bait and switch operation, no wonder people hate car salesmen. Stay away from these people, the two characters I dealt with were Elman Ilyayev and Sonia Villalobos, the main bait and switch perpetrators. And oh by the way that car is still advertised on their website as available, go figure.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Not recommended at all

1.4
by Richard Cmunt on Aug 04, 2021

First of all I would like to say I have no problem with the vehicle itself however however I went there to drive a used alpha at 10 o'clock in the morning told the salesperson I had to be leave by 2 o'clock. This was on June 30 I never did get to drive the used car instead all new ones. I leased a new 2021 alpha did not get home until 730 at night with no paperwork and only 1 key. After several attempts of contacting them which is been over 40 days still have no key or paperwork. I've purchased over 30 cars in my lifetime definitely the worst experience I've ever had.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Judgemental customer service

1.0
by pporshahidy on Jun 07, 2021

Came in with my significant other to try and see if they had a Alfa Romeo Giulia quadrifoglio and first literally no one was available. Then they took me to the Maserati side. Two employees are sitting around in their office. Then I ask. They say no I don't have one available but will have one soon. they then ask about a time frame. Then they ask me if I'm here to buy or here to test drive. I say I'm looking for an Alfa to purchase and I'm interested in test driving one. They immediately shut that down and say oh you need a credit check and need to commit to buy to even get to test drive one? I was like this is ridiculous. The car is around 40-60k used and the one they were going to have was used. I have test driven cars valued over 100k easily with no real issue. I was shocked to hear that they have a "policy" that doesn't allow that. Very sad and disappointed. Now it's easier to understand why Alfa Romeo is struggling as a brand because of dealers like this. Definitely won't be going back to this family of dealers.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Came in with my significant other to try and see if they...

1.0
by pporshahidy on Jun 07, 2021

Came in with my significant other to try and see if they had a Alfa Romeo Giulia quadrifoglio and first literally no one was available. Then they took me to the Maserati side. Two employees are sitting around in their office. Then I ask. They say no I don't have one available but will have one soon. they then ask about a time frame. Then they ask me if I'm here to buy or here to test drive. I say I'm looking for an Alfa to purchase and I'm interested in test driving one. They immediately shut that down and say oh you need a credit check and need to commit to buy to even get to test drive one? I was like this is ridiculous. The car is around 40-60k used and the one they were going to have was used. I have test driven cars valued over 100k easily with no real issue. I was shocked to hear that they have a "policy" that doesn't allow that. Very sad and disappointed. Now it's easier to understand why Alfa Romeo is struggling as a brand because of dealers like this. Definitely won't be going back to this family of dealers.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Waste of time, gas & toll money!! I spoke with a...

1.0
by XJENNYX on Mar 31, 2021

Waste of time, gas & toll money!! I spoke with a "saleslady" on the phone 2 days prior to driving out to see a 2019 Ford Flex. I then spoke with Lindsay on March 30th, 2021 before I drove over an hour to see the car. I verified that it had a PANORAMIC SUNROOF, as shown in bold print online, my ONLY NON-NEGOTIABLE and that the online price was the actual price less, Doc fees, taxes and title/ plate transfer, she confirmed. I drove over an hour, paying tolls and using gas only to find out from the salesman, Chris, that the price didn't include a "$1,295.00 dealer fee" & an $895.00 fee, for what I don't remember because I turned off my listening and started to get up to leave after hearing about the $1,295.00 dealer fee. So I I get up to leave and ask if the salesman, Chris, needs to do a TO, I sold cars for 6 years for Bob Rohrman (RIP Bob), anyways he said yes, I'll be right back. He comes back and says what if I can get done of the fees deducted, I said "no, thank you", I'll be leaving now. He then says give me a minute, I'll be right back. He comes back and says, my manager said we can remove both those fees, so do you want to take a look at the car, especially after driving so far? I said, okay, since I do drive all the way out here anyways, I'll take a look. We go to the car, it looks clean, smells good and then I realize it's missing the Panoramic Sunroof listed!! This is a non-negotiable for me!! I ask him, where is the sunroof I verified on the phone? He said let me check that. He said we don't have any other Ford Flexes? I looked it up on my phone and sure enough it shows not once but twice that it has a "PANORAMIC SUNROOF" as a selling point. Chris then suggested that I should have requested a photograph before driving all the way out to see the car because there were no photos of the roof online. Are you kidding me?! It's in BOLD PRINT, it's listed as a SELLING POINT, why would I have called to request a photograph after I already verified it not once but twice on the phone that it did indeed have the Panoramic sunroof!? Needless to say, long drive, 4 big tolls and plenty of gas wasted. My salesman Chris was nice, he is a closer, it's obvious, he just didn't have what I thought he had. Let's add even not insult!! I get women up at 8:34am the next morning asking how was my experience at Zeigler? REALLY!? Who calls before 9:00 for a customer service call? I called the dealership to ask why in the world they called at 8:34am and didn't they realize it is an unspoken rule not to call a home before 9:00am for a customer service question like"how did your enjoy your experience " and the girl tells me "No, it's 8:00am, not 9:00"!?!? Who is in charge of these nuts answeri the phone at Zeigler? No calls before 9:00am, that's common sense and common courtesy. If you want to contact me before 9:00am, do it in person with a Starbucks in your hand, I like White Chocolate Mocha BTW. On top of that, the online listing still shows a bunch of high prices options that the 2019 Ford Flex they are selling doesn't have, it's WAY OVER PRICED for what it does have and then you have to figure on the $1,295.00 dealership fee and the additional $895.00, I have no clue, nor do I care, fee. BEWARE AND DON'T GIVE THEM YOUR PHONE NUMBER, THEY'LL WAKE YOU UP TOO!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Excellent experience from start to finish!

5.0
by Karol Marcinowski on Jan 23, 2021

Excellent service at the dealership. Polite and courteous staff, very experienced and knowledgeable. I highly recommend this dealership for your Italian car needs. We will be coming back for our next car here! Thank you!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Doctor

5.0
by Meme on Jan 15, 2021

Great experience overall. She was very helpful and walked us the touch the entire process with ease. The process we went through was fairly seamless and she used care through out.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great experience

5.0
by Kari on Oct 02, 2020

Stephanie made the car buying process both easy and fun! I didn’t feel like I was being hassled and she was patient and thorough. I would definitely recommend them!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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