Woodfield Lexus

I usually have my RX serviced at Woodfield Lexus, and this was by far the best experience yet, thanks to the Service Consultant, Tommy Mulak. I was there for the 55K scheduled maintenance (prepaid when I purchased the vehicle). It only took him about 5 minutes to get my vehicle checked in and me to the waiting room. About 45 minutes later, he came to tell me I needed new brakes and it would take about 3 hours. He had me in a loaner vehicle within about 10 minutes. As usual, when I picked up my vehicle, it was clean and drove like brand new. I have to say, I have never had a Service Consultant get me in their system and on my way as efficiently as Tommy. I have his card and will definitely request him going forward. To Woodfield Lexus - you better keep him!! Another note - the waiting area is MUCH improved. They finally either replaced or reupholstered the chairs. Much nicer than the fabric stained mess the last time I was in. And they have a nice table with charging stations.

I have a wonderful experience from start to finish!! Robert, Mary, and Karen in the finance dept. they were all amazing!!!!

Have been dealing with this dealership for many years . Happy with the staffs and services .

WoodField Lexus is "The Best". I have COMPLETE Trust in Helen Heyza and Rich Palicka (both in the service dept). I can not thank you both enough for your professional and trusted guidance!!

Thank you Dan for working hard to get our dream car. Appreciate your patience and keep us informed. Keep up the good work!

Great experience working with Woodfield Lexus. This dealership is run like a well-oiled machine! I love my Lexus. Thank you.

The worst service department. The managers always blame the customer when they are wrong. Management does not return customer calls. They take advantage mature adults, especially women.

Went in as planned to purchase our Leased car. Everything was fine. Was a little disappointed that they didn't even offer to see if we wanted a complimentary car wash. Just paid $30,000 for the car? I guess they were happy we just leased it for 4 years and they were done with us. This was our 4th leased car with them.

It’s clean and everyone is very friendly. The waiting area is spacious and comfortable.

I had multiple repairs done at once. I knew exactly how much it would cost. My questions were answered honestly - no padding of the work to be done. Even though there were a lot of customers coming in, dropping off cars, picking up cars, employees worked very hard to get everyone processed thru quickly.