Woodfield Lexus

I had multiple repairs done at once. I knew exactly how much it would cost. My questions were answered honestly - no padding of the work to be done. Even though there were a lot of customers coming in, dropping off cars, picking up cars, employees worked very hard to get everyone processed thru quickly.

Vic is a very attentive and helpful service advisor. I appreciate everything he does to help.

I love Issac and Victor at this location. They both make sure my father and I are well taken care of every visit since it bought my car. I plan to buy my dream truck at this location just because of them.

Recall has been addressed by Woodfield Lexus to change fuel pump issues. It has completed within time frame and happy to share with others customers.

Thanks so much for my assistance from Advisor Vic! I appreciate all your assistance and help servicing my vehicle!

Always treated well. I make my appointments online and show up for service. They wash my car too. I think they even vacuumed the floors. Thanks Lexus!!

Friendly and clean. Worked on getting me a custom car and was always kept informed and up to date.

We are completely satisfied with our experience in your service department for the driver (John) who picked up our Lexus to the service manager who left a great voice message. Thank you for all that you do to have made this once again a great experience for us.

I'm disgusted, disappointed, and extremely angry with the service I received from Woodfield Lexus today. I found a car that I wanted to test drive online this morning and I called and made an appointment. I asked if the exact car I was interested in was actually on the lot because I was going to be driving 2 hours to come see it. I asked if there was any interest or appointments set up for the car already and I was told no, it was completely free of interest and would definitely be there for me to test drive. I called again a half hour away to see if the car was still there and the woman I spoke to said it was. I verified the stock number of this car TWICE to be sure it would be there. After driving 2 hours and after 2 phone calls to verify my test drive I walked in and was told it was not there. The wife of the manager is driving it and it wasn't there. I asked if she could bring it in and they said no. I am so angry. What a waste of a day, I have better things to do. Why would they lie to me? The receptionist claims I did not call, I have proof on my phone that I did and that I called twice. And I'm pretty sure I talked to her! I'm so angry, I thought I would be buying a car today.

Friendly people, efficient and prompt service, comfortable waiting area. I was able to get an oil change on a moment's notice and they fit me in.