Woodfield Lexus

4.8

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Dan Rosen headshot

Dan Rosen

Sales Associate 4.9 (218 Reviews)
Dealer Experience 20 years
Yasmine LoBue headshot

Yasmine LoBue

Finance Manager 5.0 (128 Reviews)
Dealership Experience 18 years
Mark Demma headshot

Mark Demma

Sales and Leasing Associate 4.9 (120 Reviews)

Cars on the lot

106 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Woodfield Lexus are from Cars.com and DealerRater.com

2050 reviews

40k service nx300

5.0
by Rosanne R on Mar 26, 2022

Overall, excellent service! Tony L from service really took the time and took care of all my car service needs. He went through what was completed and current status of the car.

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for sharing, Rosanne! We appreciate the 5 stars!

Effecient and Honest

5.0
by Sandra on Mar 23, 2022

I usually have my RX serviced at Woodfield Lexus, and this was by far the best experience yet, thanks to the Service Consultant, Tommy Mulak. I was there for the 55K scheduled maintenance (prepaid when I purchased the vehicle). It only took him about 5 minutes to get my vehicle checked in and me to the waiting room. About 45 minutes later, he came to tell me I needed new brakes and it would take about 3 hours. He had me in a loaner vehicle within about 10 minutes. As usual, when I picked up my vehicle, it was clean and drove like brand new. I have to say, I have never had a Service Consultant get me in their system and on my way as efficiently as Tommy. I have his card and will definitely request him going forward. To Woodfield Lexus - you better keep him!! Another note - the waiting area is MUCH improved. They finally either replaced or reupholstered the chairs. Much nicer than the fabric stained mess the last time I was in. And they have a nice table with charging stations.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Glad you enjoyed the new lounge. All new furniture and new flooring and cabinets too! The next phase will start this spring to the front elevation. Lexus has a new look for our dealership. Glad to hear Tommy took good care of you! Thanks for sharing, Sandra!

I have a wonderful experience from start to finish!

5.0
by Sscole78 on Mar 23, 2022

I have a wonderful experience from start to finish!! Robert, Mary, and Karen in the finance dept. they were all amazing!!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks again for your purchase and for sharing your thoughts! We hope you are enjoying your new car and wish you many happy miles!

Have been dealing with this dealership for many years .

4.0
by georgemandy on Mar 22, 2022

Have been dealing with this dealership for many years . Happy with the staffs and services .

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thanks for sharing, George! We appreciate your support.

WoodField Lexus is "The Best".

5.0
by markrwilhelm on Mar 15, 2022

WoodField Lexus is "The Best". I have COMPLETE Trust in Helen Heyza and Rich Palicka (both in the service dept). I can not thank you both enough for your professional and trusted guidance!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

It is always our pleasure to work with you, Mark! Thanks for sharing. Your support is appreciated.

Thank you Dan for working hard to get our dream car.

5.0
by MyLexus on Mar 11, 2022

Thank you Dan for working hard to get our dream car. Appreciate your patience and keep us informed. Keep up the good work!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you Dan for working hard to get our dream car. Appreciate your patience and keep us informed. Keep up the good work!

The worst service department.

1.0
by Maria P on Mar 09, 2022

The worst service department. The managers always blame the customer when they are wrong. Management does not return customer calls. They take advantage mature adults, especially women.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello Maria....We apologize for your dissatisfaction of your experience with us. I would like to look in to this. Unfortunately, with the information given we are unable to identify you. Please reach out to me at 847 519-3771 or jjoern@resnickautogroup.com. Sincerely, JoAnn Joern, Customer Relations Manager

Great experience working with Woodfield Lexus.

5.0
by dorrie.emmerich on Mar 09, 2022

Great experience working with Woodfield Lexus. This dealership is run like a well-oiled machine! I love my Lexus. Thank you.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are thrilled to have wonderful customers like you! Thanks again and we hope you are enjoying your new car and wish you many happy miles!

Went in as planned to purchase our Leased car.

3.0
by RUSsSR on Mar 08, 2022

Went in as planned to purchase our Leased car. Everything was fine. Was a little disappointed that they didn't even offer to see if we wanted a complimentary car wash. Just paid $30,000 for the car? I guess they were happy we just leased it for 4 years and they were done with us. This was our 4th leased car with them.

Customer service 5.0 Overall experience 3.0 Does recommend this dealer.
Dealer Responses

We apologize that a car wash was not offered. A car wash is done through our service department and you have and will always be able to get a courtesy wash Monday through Friday until 4:30 p.m. and of course any time you come in for service. You pull in to service and they take it from there. We will always consider you our appreciated guest! Again, our apologies if you felt anything less.

It’s clean and everyone is very friendly.

5.0
by curtain-diodes0v on Mar 07, 2022

It’s clean and everyone is very friendly. The waiting area is spacious and comfortable.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Glad you enjoyed your visit! Thanks for sharing.

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