Woodfield Lexus
Sales Team
Dan Rosen
Yasmine LoBue
Mark Demma
Cars on the lot
Dealership reviews
2050 reviews
40k service nx300
Overall, excellent service! Tony L from service really took the time and took care of all my car service needs. He went through what was completed and current status of the car.
Thanks for sharing, Rosanne! We appreciate the 5 stars!
Effecient and Honest
I usually have my RX serviced at Woodfield Lexus, and this was by far the best experience yet, thanks to the Service Consultant, Tommy Mulak. I was there for the 55K scheduled maintenance (prepaid when I purchased the vehicle). It only took him about 5 minutes to get my vehicle checked in and me to the waiting room. About 45 minutes later, he came to tell me I needed new brakes and it would take about 3 hours. He had me in a loaner vehicle within about 10 minutes. As usual, when I picked up my vehicle, it was clean and drove like brand new. I have to say, I have never had a Service Consultant get me in their system and on my way as efficiently as Tommy. I have his card and will definitely request him going forward. To Woodfield Lexus - you better keep him!! Another note - the waiting area is MUCH improved. They finally either replaced or reupholstered the chairs. Much nicer than the fabric stained mess the last time I was in. And they have a nice table with charging stations.
Glad you enjoyed the new lounge. All new furniture and new flooring and cabinets too! The next phase will start this spring to the front elevation. Lexus has a new look for our dealership. Glad to hear Tommy took good care of you! Thanks for sharing, Sandra!
I have a wonderful experience from start to finish!
I have a wonderful experience from start to finish!! Robert, Mary, and Karen in the finance dept. they were all amazing!!!!
Thanks again for your purchase and for sharing your thoughts! We hope you are enjoying your new car and wish you many happy miles!
Have been dealing with this dealership for many years .
Have been dealing with this dealership for many years . Happy with the staffs and services .
Thanks for sharing, George! We appreciate your support.
WoodField Lexus is "The Best".
WoodField Lexus is "The Best". I have COMPLETE Trust in Helen Heyza and Rich Palicka (both in the service dept). I can not thank you both enough for your professional and trusted guidance!!
It is always our pleasure to work with you, Mark! Thanks for sharing. Your support is appreciated.
Thank you Dan for working hard to get our dream car.
Thank you Dan for working hard to get our dream car. Appreciate your patience and keep us informed. Keep up the good work!
Thank you Dan for working hard to get our dream car. Appreciate your patience and keep us informed. Keep up the good work!
The worst service department.
The worst service department. The managers always blame the customer when they are wrong. Management does not return customer calls. They take advantage mature adults, especially women.
Hello Maria....We apologize for your dissatisfaction of your experience with us. I would like to look in to this. Unfortunately, with the information given we are unable to identify you. Please reach out to me at 847 519-3771 or jjoern@resnickautogroup.com. Sincerely, JoAnn Joern, Customer Relations Manager
Great experience working with Woodfield Lexus.
Great experience working with Woodfield Lexus. This dealership is run like a well-oiled machine! I love my Lexus. Thank you.
We are thrilled to have wonderful customers like you! Thanks again and we hope you are enjoying your new car and wish you many happy miles!
Went in as planned to purchase our Leased car.
Went in as planned to purchase our Leased car. Everything was fine. Was a little disappointed that they didn't even offer to see if we wanted a complimentary car wash. Just paid $30,000 for the car? I guess they were happy we just leased it for 4 years and they were done with us. This was our 4th leased car with them.
We apologize that a car wash was not offered. A car wash is done through our service department and you have and will always be able to get a courtesy wash Monday through Friday until 4:30 p.m. and of course any time you come in for service. You pull in to service and they take it from there. We will always consider you our appreciated guest! Again, our apologies if you felt anything less.
It’s clean and everyone is very friendly.
It’s clean and everyone is very friendly. The waiting area is spacious and comfortable.
Glad you enjoyed your visit! Thanks for sharing.