Wolfchase Toyota

4.4

Hours of Operation

Service
Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–6:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–6:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Fred Williams headshot

Fred Williams

Sales Manager (16 Reviews)
Dealer Experience 22 years
Dealership Experience 14 years
Aamar Bajwa headshot

Aamar Bajwa

Sales Consultant (11 Reviews)
Dealer Experience 12 years
Dealership Experience 12 years
Silas Amoh headshot

Silas Amoh

Sales Consultant (10 Reviews)
Dealer Experience 7 years
Dealership Experience 7 years

Cars on the lot

217 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Wolfchase Toyota are from Cars.com and DealerRater.com

294 reviews

Great deal. Great experience.

5.0
by David on Feb 12, 2022

I travelled from out of town to purchase a vehicle I found on the internet. Grayson, the sales associate, was helpful, professional and easy to work with. Everything was set ahead of time. They appraised my trade in online at a very fair price. When I arrived the car and Grayson were waiting. One of the easiest and smoothest car transactions ever. The finance department was fast and very up front. I received a financing deal that was as good as my credit union. The whole deal lasted about 2 hours and I was on my way home. I was really impressed all the way around. I highly recommend this dealership. They are well managed, treat customers fairly and honestly and put the enjoyment back into a car purchase. Five stars!

Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

David, we thank you for taking the time to share your wonderful review for us here at Wolfchase Toyota. We are pleased to read that our Sales and Finance Teams took excellent care of you. We strive to provide our customers with the best service possible in a timely manner. We appreciate your kind words and hope you love your new vehicle. We value your business.

Worst car buying experience EVER!

1.0
by Ron on Feb 03, 2022

Searched throughout the east coast of the country for a specific vehicle with the lowest miles and greatest time remaining on the factory warranty and Wolfchase had one. Even though they were almost 800 miles away they were the closest of four dealers that had the particular truck I was looking for. We had the usual conversations over the phone regarding what I was looking for and why I would drive so far and I explained that mileage and warranty were primary considerations and they were the closest of three or four dealers that had similar vehicles. Since I had a trade I made the drive up and despite a minor disagreement about the overall physical condition of both vehicles we did the deal and I drove back home. Knowing that the vehicle still had over 3 years factory warranty remaining I did not get too picky about anything other than the physical condition of the truck. Upon arriving home I took the vehicle to my local dealer for a few minor issues, a bad fog light and an issue with a gauge that did not appear to be working. The dealer informed me that the vehicle had been modified by the removal of the entire pollution control system and was therefore NOT covered by the factory warranty as a result. I parked the truck and called Wolfchase about the issue and they agreed to take the vehicle back. I would like to believe that they sold the vehicle without knowledge of the alterations but in either event the overall attitude was that they were doing me a favor by accepting the truck back. Wolfchase refused to make any accommodation for getting the vehicle back including any suggestion that we meet somewhere in the middle to exchange vehicles. After another 800 mile drive to the dealership and the exchange of keys I asked in a polite tone if the dealership felt any responsibility for selling an illegally altered vehicle and if it was fair that I should shoulder the entire burden of returning it to them. Instead of any adult conversation the bearded assistant sales manager spun on his heal and walked away like an angry child. I considered having a conversation with someone higher up in the dealership but realized that the kind of behavior displayed by the bearded guy is not only a known thing but a condoned thing. I think the true test of any business is not how they act when they take your money but how they act when they have to give it back. I would have expected that kind of behavior from a "buy here pay here" lot but it was certainly a surprise coming from a dealership that is aligned with Penske Automotive. Oh and by the way, the truck is back for sale by Wolfchase and the Carfax that the dealer is nice enough to provide for the vehicle STILL lists that the remaining factory warranty is in effect. Perhaps the dealership still doesn't know about the illegal alterations to the truck. Strange.

Customer service 1.0 Buying process 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Ron, We take our customer feedback very seriously and would like the opportunity to speak with you about the vehicle you purchased and your interactions with our Sales Team. Can you please send your preferred contact method to me? I look forward to hearing from you. Buddy Nash Sales Manager Wolfchase Toyota buddy.nash@penskeautomotive.com

Great job by everyone

5.0
by Mike on Feb 02, 2022

Courtney was my sales rep and very knowledgeable about what they had on the lot. I told her what I was looking at online and took me right to the truck. Ty is finance was very professional to deal with also

Customer service 4.0 Buying process 4.0 Quality of repair 4.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Mike, This is exactly what we like to hear, that our team could help you get what you wanted. Enjoy your purchase and we appreciate your business. If we can be of any further assistance then please reach out to us at Wolfchase Toyota.

Best dealership ever .

5.0
by Larry stice on Jan 27, 2022

I went there the day before I bought my truck. Ask them about holding the truck for me and they said they would.they assured me I wouldn't have any problems getting financed.they told me what they would give for my trade in and they did. This was the best buying experience I have ever had in my whole life.they explained everything to me and I couldn't have ask for a better deal .wolfchase is the best at what they do. Go see amarr if you want a good deal on a new ride u won't be disappointed and the manager buddy he is upfront about everything and a very honest person. Even got a tumbler mug and a free tank of gas and getting free tinted windows they went above and beyond.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, Larry! The team is thrilled this was the best car buying experience you have ever had. Thank you for the 5-stars and kind words. We hope to see you back at Wolfchase Toyota for more above and beyond visits. Safe travels in your new ride!

Great Experiance

5.0
by Auldon Thomas on Jan 15, 2022

It was unique to find a dealership that does what they say they will. I found it with Wolfchase Toyota. I spent several years in the auto business including part ownership and general manager of a Toyota store. Great experience. My sales associate, Quentin listened to what I wanted in a SUV and drove home in a 2021 RAV4 Hybrid

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Auldon, thank you for your positive feedback! At Wolfchase Toyota, our Sales Team knows how important the car-buying experience is, so we always aim to provide quality and professional support to assist you with the process. Glad we were able to meet your expectations, so please don't hesitate to reach out to Wolfchase Toyota for any auto-related needs in the future! Enjoy your new 2021 RAV4 Hybrid!

Good

5.0
by Perry Miller on Jan 14, 2022

Very professional very kind people l had a good experience buying my vehicle they was so nice in explaining everything Overall it was perfect 👍

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Perry, we are pleased to learn that you had a great car-buying experience here at Wolfchase Toyota. Our Sales Team always goes above and beyond to take the best care of our customers. We value your business.

Loved my experience

5.0
by Meredith on Jan 11, 2022

I had the easiest car buying experience at Wolfchase! I was from out of state, visiting my family, when I realized they had the exact car I wanted. Within minutes of submitting a request to test drive (after work hours), they had reached out and set up a time for the next morning to show me the car. They made the process smooth, quick, and simple! I highly recommend Wolfchase Toyota, and especially salesman Robert Mabry, to everyone!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Meredith, thank you for taking the time to write a positive review! We're glad to hear our Sales Team was able to help you find a great vehicle and was able to make your overall experience at our dealership quick and smooth. If you ever need help with your new vehicle, feel free to give us a call at Wolfchase Toyota.

Superb customer service

5.0
by Trinada Griffin on Dec 22, 2021

Ciara and Brian was my sales person and she helped me out thoroughly. Got me the best deal to fit my needs. She made sure I had everything I needed and all of my questions and concerns were answered. She even reached out to me after I purchased my vehicle to make sure everything was okay. Also, let me know if I had any questions or concerns to feel free to contact her at anytime. I would definitely recommend Wolfchase Toyota to someone.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Trinada, We strive to create a customer-driven experience, so we are pleased that our Sales Department was informative and attentive to your needs. Enjoy your purchase and your recommendation is appreciated. Thank you for choosing Wolfchase Toyota and we look forward to working together in the future.

5 stars I think so

5.0
by Daniel on Nov 17, 2021

Great 👍🏻 service.. best buying experience I've had .fast and easy. My new jeep drives great and looks even better.. hopefully will be my last car for awhile.. bought a service contract.. I'll be back for my first service visit..

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks, Daniel! We are pleased to see that we delivered a 5-star buying experience for you. We hope we can be of assistance in the future. Take care!

They full of xxxx i will never buy another car from them...

1.0
by 7enlow7 on Nov 10, 2021

They full of xxxx i will never buy another car from them bad service and my sales person was no help he was a lier

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi, We take our customer feedback very seriously and would like the opportunity to learn more about your experience with our Sales Team. Can you please send your preferred contact method to me at buddy.nash@penskeautomotive.com? Thank you, Buddy Nash Sales Manager Wolfchase Toyota buddy.nash@penskeautomotive.com

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